Wil John's Tire Empire Tire Pros
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Services Offered
Verified by Business
Oil Change in 10 reviews
Vehicle Inspections in 5 reviews
Tire Repair in 4 reviews
Headlight & Taillight Serv… in 3 reviews
Wheel Alignment in 6 reviews
Tire Balancing in 4 reviews
Towing in 3 reviews
Brake Services in 2 reviews
Review Highlights
“I have to say this honestly, Rob is a true professional, he puts his customers first no matter what.” in 7 reviews
“Arriving Earlier than the birds spread their wings to fetch a day's meal, Tony met us with a reassuring glance.” in 6 reviews
“I went to Will John at showed them what everybody else was charging and they beat everyone else prices which was a reasonable price.” in 5 reviews
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About the Business
Business owner information
Rob G.
Tire Empire Wheel Concepts has been serving Staten Island since 1942. We joined the Tire Pros family of elite independent tire dealers to serve you better! While we have similar identification and services as other Tire Pros dealers across the country, we remain locally-owned and operated. In fact, Tire Pros is the largest network of elite, independent, and locally-owned tire dealers in the country! That's why we joined Tire Pros. We get all the "big box" benefits, but we get to maintain our independence, and continue to give you the best customer service possible. We take pride in serving and giving you with a simple, professional and hassle-free tire and automotive experience. Maintaining our local ties and independence is important to us. And it's also beneficial to you. Tire repair & replacement, High speed & Road Force Wheel Balancing, State of the Art Wheel Alignment, Shocks & Struts, Steering & Suspensions, Brakes, Exhaust, Belts & Hoses, Maintenance & Tune-Ups, NYSI, Air Conditioning & Heating, Check Engine Lamp Diagnostics, Battery, Starters & Charging systems, Computer cut Window Tinting, Custom Wheels, Performance Upgrades, Accessories
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Overall rating
65 reviews
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1 star
- Vince M.Brooklyn, NY1256127232Nov 4, 2023
Bobby and Frank are the best, they always go above and beyond to get their clients back on the road fast.
If it's either inspection, oil change, tire service whatever it maybe to get service done quickly and efficiently they know best how to. I've been to a few other places, and hands down they Tire Empire and NRS are by far the best. Between quality and loyalty the true team in the industry. No haggle no hassle at all. Thanks again for all you guys are about. True Pro's!!!!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rob G.
Nov 6, 2023
Vince, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely, The Wil John's Tire Empire Tire Pros Team - Maureen F.Staten Island, NY43585Jul 18, 2023
We only come here for an occasional Nail in our tire.
They do patch work from the inside of the tire which is what we love. So there is no plugs
Friendly staff ..we were originally recommended to this place by another company which is also good.
Depending on how crowded the waiting area gets you may have to wait a little while and that's part of life so keep calm. but they do good work for what we get done here.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rob G.
Jul 19, 2023
Thank you for taking the time to leave a positive review, Maureen! We appreciate your support and hope to have the pleasure of serving you again soon!
Sincerely, The Wil John's Tire Empire Tire Pros Team - Apr 13, 2023
I love these guys. The service is always honest and straightforward. They don't try to charge you on stuff. You don't need.
The service is always extremely transparent.
The prices are definitely fair.
You can't go wrong here.Helpful 4Thanks 0Love this 1Oh no 0Business owner information
Rob G.
Apr 14, 2023
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely, The Wil John's Tire Empire Tire Pros Team - Christos K.Staten Island, NY7038Oct 24, 2022
They're so unbelievably slow. They take hours just to change one damn tire. There's a faster place down the street but they're tire guy is never there.
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Rob G.
Oct 25, 2022
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience.
Sincerely, The Wil John's Tire Empire Tire Pros Team - Tarek S.San Bruno, CA496133Mar 15, 2023
Great job good customer service very quick service and very honest people they Evan have a shoe store on top of their shop that has high end sneakers check them out
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Rob G.
Mar 16, 2023
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely, The Wil John's Tire Empire Tire Pros Team - John N.Staten Island, NY5023140Dec 29, 2020
Went in to talk about a lift kit for my Jeep Renegade with Vinny, he was knowledgeable and took time to talk to me with it being super busy! He showed my options with kits tires and wheels spent about an hour talking and I was sold. Gave me a great price! Gave them my car first thing on Monday morning and it was ready noon Tuesday !
Truck looks amazing and will be back as recommended after 500 miles to make sure everything is still tight on the kit and tires !
5plus great staff and great owners !Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rob G.
Dec 30, 2020
We're so glad to hear you were able to get on your way so quickly, John! We are always happy to help you find exactly what you want and what works best for you and your vehicle. We always try to make the experience as painless as possible. Thank you for your feedback see you next time with your Truck, Jepp or any other vehicle!
- Jay T.Staten Island, NY092Nov 4, 2022
Very friendly and knowledgeable. Just watching the workers in the front desk area deal with the customers made me feel at ease. They are very patient and explain everything. People come in non stop and they smile and greet everyone. The owner Rob is an absolute gentleman. I have been in there a bunch of times and have always left satisfied. Most recently I went in because I heard a noise coming from the front tire. They could have told me it was anything but they put a clamp on something and didn't even charge me.
When I did my rims and tires they walked me through the whole process. What I could do , what i shouldn't do etc . They could have upsold me on everything but they kept it simple and sold me exactly what I wanted. Nothing is cheap nowadays and it sucks . We overpay for everything so as long as I'm treated kindly and I get a what is expected without getting jerked around it means a lot. There's a reason why this place has been around so long and I wouldn't bother going anywhere else.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rob G.
Nov 7, 2022
Thank you for your wonderful feedback!
Sincerely, The Wil John's Tire Empire Tire Pros Team - Alan C.Staten Island, NY4158131Sep 9, 2019
The place has been around forever and once you go there you will know why. The staff is extremely helpful and knowledgeable on all things relating to your vehicle. The prices are fair and they will explore all avenues to see if the job can be done for less. This place will definitely get return visits from my family and I.
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Rob G.
Sep 11, 2019
Thanks for the great review and 5 stars, Alan! We are so glad you found our staff helpful and knowledgeable and our prices fair. We look forward to seeing you again in the future!
- L A.Staten Island, NY06740Aug 17, 2020
I trusted them.
Sent my son w his car for oil change n inspection. Disappointed in their handling. Gave a2007 Camry a $90 oil change. A good mechanic would advise you of unnecessary expenses. That was not necessary. They told me he specifically asked for it, he doesn't know the difference in oils.
Car failed inspection. Offered to diagnose problem for $180 n keep the car for several days to repair. We declined n why would you do $100 oil change in a car that failed inspection.
Taking advantage. No longer trustworthy Sorry to say it.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Rob G.
Aug 19, 2020
Thank you for taking the time to give us your feedback. We will do our best to improve on the points you have brought to our attention. We truly thank you for allowing us this chance to improve our services.
- Cesar D.Brooklyn, NY22May 28, 2019
Best costumer service, Tony and the whole crew! Amazing job! The owners so polite and friendly.
If any of you is looking for a place where to get your car fixed this is the one. I live in Brooklyn but I'm deff coming back to Staten Island just for this place.
Amazing, thank you so much guys!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rob G.
May 29, 2019
Thank you for your feedback Cesar! Our main concern has always been the safety and satisfaction of our customers. We're glad to hear we have delivered that. Thanks again!
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