Warners' Stellian Appliance

Ordering a new dishwasher to replace one that leaked and couldn't be repaired. Order and delivery was great, good communication, installation was a bit bumpy...the dw didn't fit the opening (the manufacturer said it was 24" but it was a hair wider and just barely didn't fit). Bryce was kind and said if I could figure out how to widen the opening he would come back and mount it for us, and he did! The next day he was true to his word and came back to install it. It looks great! Fingers crossed it works and washes dishes well and for many years to come. Thanks Bryce!

5 stars for Brendan Keul at the Edina Warners Stallion.. have purchased a few
appliances and so great to work with !!

Good local business. Our first experience with them was some 25 years ago when we purchased a new dishwasher from them. So, when we were ready to build our third home, a townhome preparing for retirement, we went to the Apple Valley location and purchased six appliances. Wanting to stick to US branded and mostly made in USA products, we went with Kitchenaid for all the kitchen stuff, flush mount refridge, range, dishwasher, and microwave. All matched in stainless steel. Plus we included Whirlpool front loading washer & dryer. All the appliances, except the microwave, had the Made in USA stickers which was a win for all American workers!

After 15 years, the fridge and range needed replacement, so a trip back for another deal on more Made in USA Kitchenaid appliances.

Great business and easy to work with... what more could you ask for!

Letter to the President of Warner's Stallion:

I am contacting you to share with you my experience as a customer of your business.

On May 6, 2023 I went to your Edina store to order a Sub-Zero refrigerator. The salesperson that helped me was a Mr. David Gilchrist. I was later told by Mr. Jeff Warner that Mr. Gilchrist is one of your most experienced and knowledgeable salespersons. I ordered my refrigerator from Mr. Gilchrist for the amount of $12,568.98 and was told it would be delivered (hopefully) in February, 2024. I was also in contact with a Sub-Zero customer service representative who gave me some additional information including that my electric plug would have to be moved as my existing 40-year-old Sub-Zero had a different plug location.

Around mid-January 2024 I started to inquire about the installation. My timing in contacting Mr. Gilchrist must have been bad as I could not connect with him by phone (he'll get back to me at his earliest convenience - how arrogant, aren't I the customer?) and finally went to the store. I spoke with Mr. Jeff Warner to explain my situation and to explain that (a) I needed an electrician to move a plug and (b) I had a refrigerator full of food to store overnight, both of which required some logistics on my part. I explained that I had told Mr. Gilchrist that I would like the exiting refrigerator remove one day and the new one installed the next day to accommodate the plug move. Mr. Gilchrist said that he could arrange that. After a further conversation with Mr. Warner, I was informed that there was a $250.00 charge to come back the next day. I challenged that charge and said I was never informed of it. Mr. Warner checked and waived the fee because I was right, I was never informed.

I was told the refrigerator was in and Mr. Warner agreed to check on an installation date for me. Sadly, he forgot and when I called back 4 days later, he acknowledged he forgot, apologized profusely and had me contact John from delivery to make the arrangements. John was wonderful.

Working with John in delivery, I was given a removal date on Monday morning and an installation date of Tuesday morning. All is good. At 6:45 on Monday morning I get a text from your removal team. Sadly, it was the team that carries out the product, not remove it. They were very upset with me demanding to know if the "other refrigerator" was in the garage and I said no. They seemed angry at me like I made some mistake. Finally, the removal crew and a second, different carry-out team arrived. I had my carpenter and electrician prepare the spot for the new refrigerator since I had no idea what would happen when the installation crew arrived. Everything was perfect and the installation crew set up the new refrigerator.

In addition, I purchased a new LG refrigerator for a condo I own about a month ago. The refrigerator was delivered with a dent in the left door. While I was originally given a March 29th replacement date, it magically arrived early and will be replaced March 7th. Still, another hassle.

To say that I have had two unpleasant experiences with Warners' Stellian is an understatement. As an organizational professional, I would boil it down to bad communication - between staff and customer, - internal and interdepartmental communication - and in two cases, inflexibility to meet a customer's needs.

You have lost a customer, one who has purchased many items from your business in the past because of the difficulty and hassle in working with your staff. I will say that Jeff tried to help and yet even he - a Warner - did not put the customer first. I also in good conscience cannot recommend Warners' Stellian to my friends or relatives.

I'm sure you must have many success stories to share, mine is not one of them.

In 2018 I purchased 2 new refrigerators, This week the LG model quit working. The parts are still covered and I was willing to pay the labor.
W.S. Refuses to work on it. I didn't buy the 5 year extended service plan and even if I had it is now almost 6 years old, so they wouldn't help me anyway.
I spent a lot of money there and part of the reason I chose them was that they had their own service department that the salesman raved about. I would always be taken care of. I am looking for a new electric stove soon as well as a full kitchen remodel in my rental property. W.S. won't be considered.

Purchased a full suite of kitchen appliances as well as a washer and dryer. Both stove and refrigerator have had frequent issues. Repair customer service is nothing short of terrible. I had warrantees on both appliances but since I had purchased before the new 'software' was installed there was no record. Once they went back to track after I had provided proof of warranty purchase, they had record of the warranty being attached to the incorrect appliance. Straightening that out took several weeks before the repair could be done. The completed repair lasted only a few months before the exact same part failed again. Called for service once again and the same repair person was out but this time didn't bother to put down a floor protector so there was damage to my relatively new floor. Having issues with my fridge now too. One common thread is that the same repair person has come out in all but one instance.

It is also extremely evident that Warner's Stellian is adding friction to the process of setting up a repair. Suddenly the repair phone number is almost impossible to find on the website- you are pushed to request service via email or text. Once I found the number I had to wait for an extended period of time and was disconnected once before I finally was able to speak to an agent. I believe a year ago or so they changed the company that services the warranty program and it seems to have been a mistake.

All around disappointing as I selected Warners Stellian because they are (were) a premium purveyor of appliances with a reputation for service so as to avoid exactly the thing I am dealing with now.

Poor service for years. Over priced. Employees that lack attention to detail, interest in serving customers or troubleshooting. Hate to see a Mn company run so poorly.

We purchased an LG refrigerator from Warner Stellian and we were delivered a dud. When we asked them to replace it they said they would send a mechanic out instead. Turns out the door of this brand new fridge was defective and needed to be replaced. It took a month from when we called about the problem (a day after install), to when the new door was installed. It's also quite the process getting through to customer service and actually getting a mechanic out. Very disappointed. Will never buy an appliance from here again.

I bought all new appliances and installation from the Edina store in October. They put my brand new frig in and then installed the brand new oven. When they put in the oven, it bumped the countertop into the side of the brand new frig and put a dent in the side. A large dent. They also broke the glass on the oven and dented one of the handles. When I called to get a replacement for the frig and a replacement for the oven they told me I would have to pay for a restocking fee. I argued with them about this and they wouldn't budge. So I had to pay for a mistake that was made by their installers. I also had to pay more for a new oven because the one that I first bought was off the floor. Again, I had to pay for their mistake. There was a lot of gaslighting.

Thy do not care about you after the sale.I had problems with delivery and installation. Left voicemails and emails to sales person and so far after 5 days no response. Terrible customer service.