Walmart Supercenter

I'm must be a glutton for punishment because every time I come to this place it's awful!! There is one lane open aside from the self-check out which never seems to operate without assistance anyways. The staff either doesn't care or management has failed to train them. Save yourself the torture and drive a bit further to Target or Woodman's.

However some of their prices on meats and staple items might make it worth it.

Only giving a 1 star because a lower rating cannot be given. Similar to a previous review of a pickup recently left. Arrived at store during promised pickup window time between 9pm-10pm. After waiting for 15 minutes past promised window rechecked order status using Walmart app, which now displayed a "I'm sorry but pickup orders has closed for the day" message.

Confused why no communication had occurred, was checked-in, and had been waiting for pickup order almost 30 minutes after checked in time. Called customer service (that apparently is not located at the store, used the number provided in the app regarding pickup order concerns) for more information. Was connected with representative who placed me on a brief hold to contact store and receive help picking up order. When returned stated that numerous calls to the store were not answered which was very irresponsible and that I would need to return for order the next day (actually cannot). When I inquired about how this was tracked to ensure that this wasn't a repeat incident for myself or to others, was then told that they COULD file a compliant if they decided.

Uhhhmmm.... well you did not fulfill a contract, have my products, and my money, and then expect me to adjust and accommodate to the improper operations of your store. So, I would think this would have been offered and not needed to be asked about. Plus, what more do you need to decide to file a compliant. I was guaranteed a pickup time, your store closed the pickup area earlier than supposed to be closed, and no one is answering the phone to a store that is still supposed to be open. Then came here to leave a review only to see that unfortunately this has occurred to others, numerous times.

So sad, makes me feel like Walmart as a business, not only near me, but also as a nationwide business, that provides needed items to people everywhere, believes they can do whatever they want, whenever they want, with no improvements in regards to their crappy services or any care for the people they say they serve.

Supercenter more like super predictably disappointing center, I broke my 5 year Walmart strike and decided to go to this location to buy a weirdly specific pump for my new inflatable pool.
I chose to buy here because I saw the item online and the price was good.
I walked to the far reaches of the sporting good section to find the time and it was on a pretty tall shelf, I took the time down and compared it to the one I had a screw grab on my phone, they were the same so I was confident the item in my hand would be $9.97 like the one I had found online. I wandered around for awhile but finding anything else I could imagine purchasing so I found my way to the cash register, my total came to over $17 so I asked the cashier how much the pump was and she said it as coming up as $16.77, I told her it was supposed to be under $10 and she said she'd have to do a price check: I showed her the screen of my phone and she looked at me with dead eyes and said, that's great but I'll have to do a price check.... a person I can only assume was a manager with a handheld price gun came over scanned the item and simple said "it's $16.77" and walked away. The customer service here is pitiful, I told her "no thank you" and I left. The sad truth of the matter is I would rather give another store $20 of my money for the same item if they offered anything above the bare minimum of customer service.

Facility updates and improvements as there is drive thru pharmacy and pull up for groceries delivered to your car.

Online order and pick up is horrendously disgusting. Waited 12 minutes got help. Had to wait another 15m for help to arrive because she had to page someone.

1 bottle of acrylic paint is all I'm here for abs can't leave without it otherwise I would because the profitable company doesn't need my pennies. Apathetic service all around.

This ain't Target pickup, toto. Definitely not BestBuy's pick up.

It was actually the worst experience I have ever had anywhere picking up an item. I checked in at little after 9:30 PM ensuring I gave staff enough time to deliver my pickup order as the app said they were open until 10PM. I waited for about 15 minutes before calling the number on the sign in my parking spot. It rang and rang and finally went to voicemail asking me to leave a message with my name and order number, but of course the voicemail was full. I then called the store number itself and clicked the pickup option and it rang and rang with no answer. I decided to give them one more try and called the store number and kicked the option to speak to the store operator and it rang and rang and at this point it was 10:01. I had to drive to the front of the store, get my 3 year old out who was sleeping and keep in mind I'm pregnant. Talked to the nearest customer associate who said that department is closed now I said ma'am I was there at 9:30 and waited after checking in and even called the number. She talked to one other associate who then talked to what seemed to be the floor manager Paula. At this point we were waiting another 10 minutes in the store and luckily Paula found someone and got my order and handed it to me to carry out to my car. I think that was the worst part for me, I chose pickup for a reason and then had to carry out my own items and make my 3 year old walk out after she was crying in the store as we waited. We didn't even get into the car until 10:19PM and no sort of compensation and one sorry.

Around 1.5 month ago I replaced 2 front tires of my vehicle, after driving 5 thousand miles (which they should be good for 45k miles) both tires were totally bold and super bad they needed to be changed again so I went to the store and I spoke to the department manager Josh&store manager Nancy both of them literally did everything to blame the company who did the alignment I went to the company and they told me it is not because of alignment the car is fine and don't need the alignment so I don't know who to blame. I ended up changing the same tires in 1.5 months for over $400. The comment that they left on the receipt is totally something they made it up it's ridiculous!

I am completely baffled and enraged by my experience at this location over the course of the last 3 days. I arrived at 7 am Monday morning and waited in line for 2 hours to get to the desk, only to find my tires are not carried. Fine, I'll make it work, despite wasting 2 hours for a line of 8 people to get to finally speak to a human being.

Enter Tuesday: I received a text saying my tires have arrived at 11:30am. I arrived to find that they had NOT arrived, but would definitely be there by the end of the day.

Hello, it's Wednesday at 7am! Now, bear in mind reader; the sign outside and the website both read 'open at 7am'. Staff arrived around 8 with zero implication from the staff around as to why, all the while the queue grew in both size and seething anger.

9am, I'm the second person in line btw; the guaranteed arrival of my tires were in fact NOT guaranteed despite the truck arrived with them on board. I am PROMISED that they will be there at 10am to be put on. I am writing this at exactly 2:19pm being informed that they actually arrived 30 minutes ago.

Where did the common decency and basic sense of a good job in the American workplace go? If it is to be found, it is not here. I am absolutely seething with THREE days of life wasted in the ill-lit limbo of this badly run and poorly staffed establishment. Will you compensate my wasted time not earning income? Will you fill in the favors I had to cash in on in order to take 3 days off work week while flu season looms in the background? I think not.

This is the most pathetic excuse for a business I have ever had the displeasure of crossing. I hope your location goes under you positively useless excuse for human beings.

It is just a typical walmart, but this expirience was very interesting. I had this expirience a while ago. I was in the electronics department when I saw a laughing employee who appeared to be high and was laughing along with other erratic behaviour. I am dissappointed that this happened and I would hope you would try to find better employees.

From when I was last at this walmart l, it was formerly the worst one in the city, they have sure done a lot to make this place better. But it is still pretty dirty in some places like the bathrooms and some food aisles.

I would recommend this Walmart for a wide selection, but is not worth making a long drive for.

Yelp keeps asking me to review Walmart. I mean what can you say about Walmart? It's Walmart. It's like Target, but for people who dont want to put on pants. I hate it, but I still go there once a week for things you cant easily get elsewhere, or something you know you might have to return.

This is probably the best Walmart location in Madison. It's USUALLY in stock. USUALLY clean. USUALLY not too busy. USUALLY the service people are polite and helpful.

Unlike the West location, which always seems a mess no matter what, and the two story Monona location, which is always a zoo even at 3am.

I have to go there later. Crap.

The store and all the websites claim you can cash personal checks but they don't it seems pretty useless to say you cash checks when you dont. I even got through to customer service and they said they could do it I asked how much........ They patched me through to another person that told me they don't do it at all to be honest I'm starting to be over Walmart...