Walgreens

This is the worst pharmacy. This is my second trip to pick up a prescription and was told last time it was ready but was too early. Today they told me that there are no more refills. Not sure why they like to waste people time. Zero customer service. Not the only prescription that this happened with. Don't think I've been here without issue

Don't even deserve one star

Have had to use this pharmacy due to insurance for last 3 years. They have never answered a phone call. Not once. We have had times where we needed to speak with a live person to figure out prescription issues that needed timely attention. Am switching to another Walgreens hoping it's just this location.

Horribly operated and managed pharmacy. You would think a Walgreens pharmacy in Lake Highlands would at least be average. I cringe each month when I have to get my refills. If you use this pharmacy, you have to stay on top of them by calling to make sure your script gets filled. The text and automated calling system does not work here.

Absolutely the worst Walgreens in all of Dallas. Very dirty store; there are dead cockroaches on floor and live ones crawling on the merchandise . The employees have a collective IQ of 12. Don't expect them to have any product you need in stock in the pharmacy. Do yourself a favor and avoid this joke of a "convenience" store.

There are simply no words to describe the utter and complete incompetence that I encountered with this Walgreens.

I had to get a covid test to travel to Hawaii--the state does not accept vaccinations from the mainland. The state has a list of "trusted" providers who can administer the test that is acceptable. I went to this Walgreens for my test and was supposed to get my results within 24 hours.

The entire is long enough to be a mini-series but suffice it to say that I called the pharmacy 5 times, Walgreens corporate twice, and the PWN lab three times in an attempt to get my results. Every time entailed a long wait so I spend hours on the phone over 2 days. Every time I got a different story from each person with whom I spoke.

Bottom line, I never got my results. Walgreens says they sent results and the processing lab says they did not. Walgreens says they sent me an email but I never received.

The best Walgreens could do was to tell me to take another test and hope this one goes through the system.

I did everything I was supposed to but I was screwed by incompetence.

Truly the most incompetent mess of a pharmacy I've encountered in my life. It's very frustrating because this is my neighborhood Walgreens but it's time to transfer my prescriptions elsewhere. I've had too many upsetting experiences to count, but when I needed an anti--anxiety med desperately so I could sleep after my dog died, they held it "in progress" for 48 hours. When I called about it, the tech mumbled something that made me feel like it was the first time anyone was seeing the order, and failed to apologize at all. Like, empathy goes a long way. People's medications determine health, well-being, and quality of life. And these employees (surely fine people whom the corporation has failed to adequately train or train at all, and whom they've failed by putting into place a garbage system or none at all) are playing fast and loose with meds we desperately need. Speaking of Walgreens failing their employees, these poor folks have been working the drive through with a broken mic/PA system for weeks (they've been opening the Rx drawer and talking to drive through customers through that). Walgreens couldn't get some of those Walgreens megabillions down here ASAP to better their workers' conditions?! I shudder to imagine how many white women yelled at the Black techs because they couldn't hear them through the drawer. Pharmacy work is serious and important and Walgreens Corp. treats it like a joke. Shame on Walgreens.

The pharmacy will not pick up the phone. Eventually their system forces them to, so they pick up, say something indescernible, and put you back on hold.

I gave up after 15 minutes; and filled the prescription at a Walgreens 3 miles away. Routing all future prescriptions to CVS.

This place is awful the lack of customer service is a joke . The times I have gone the older lady with dried out red hair with gray hair always bags my items has no character I honestly thought she didn't speak at all , bad attitude but tonight my husband and purchased some items I paid with a larger bill they didn't have change. So my husband came back they asked him for id he gave him is us passport and his id consular . It clearly had a Texas id but the staff treated my husband horrible and embarrassed him as the lady screamed at him saying USA we have never been treated with such hatred and racism in our life's . It's a shame that they have people working there that would act in such a matter. Definitely unexpected not very educated on id's not to mention we are in a world of many different people . We hope to never cross paths with such a person .. the lack of empathy for a human being , this company should be ashamed. Not one person helped the whole staff fell short .

They've cleaned up around the place, and it looks much more presentable. Just wish the pharmacy service was more dependable.

July 2020 update: Management has evidently decided to turn things around here! I'm pleased to report the place is clean, the grounds are much tidier, and -- maybe most importantly -- the pharmacy operation is improved at least ten-fold. The operation is efficient and timely, and the pharmacy staff is uniformly friendly and helpful. Prescriptions are filled timely and quickly, and the staff seems genuinely engaged and interested in the customer's health and satisfaction as to service. I definitely feel valued as a customer here, and I recommend this branch location unequivocally.

The actual store is fine but the pharmacy is beyond terrible. They have been telling me for days they haven't received my doctors refill script and then magically days later they have found it. Mind you this is my second day off of an SSRI before a 3 day weekend. Never thought I'd have to go to Walmart pharmacy to get better service. Disappointed