Verizon

I stopped by here a few days ago. I had an appointment, but they couldn't see me until about 15-20 minutes pass my appointment time. This is the unfortunate norm at many businesses due to a labor shortage and the pandemic. I wanted to get a new iPhone, but the one I wanted (and several others) is on back order for almost a month.

This was disappointing news, but not surprising. Many items are also experiencing shortages due to the chip issue that has been ongoing. The employees that assisted me were as helpful as they could be. I appreciate them wearing masks and maintaining social distance.

Despite my visit not going as planned, I'd go back.

Went there 3 times and never got help. I was transweing a business line to a personal line, so they gave me a phone number to call. For 30 minutes, it rang, with no answer. When I asked someone said, oh the business side is closed on the weekend. WTH? Never go to this store. Incompetence.

The billing is always wrong. My phones didnt work for a week. They customer service line is a joke.

I have been with Verizon for years. I received an email for a promotion on an iPhone upgrade and went into the store and spoke with a guy named Roger. He upgraded my phone and told me that my bill would be higher the next month, but would correct the month after that back to normal.

My next bill which is done via autopay to save 5 dollars a month was a good bit higher(53 dollars more) which I was expecting, but the next month only came down 8 dollars. I began messaging with their app support and they assured me that it takes 2 to 3 bills to adjust.

After 4 months of contacting Verizon every month about this being corrected, they decided to call me to tell me that my bill was going to stay this amount and that I had financed an iPhone to pay over 24 months which is something I've never done. I also figured out that Roger signed me up for insurance on my phone that day as well which I never requested. I have offered to go back to the old phone I once had or see anyway they can resolve it. I have been in the store which an employee told me to call the 1800 number. They said the only thing that I can do at this point is pay the remaining balance of 700+ dollars to fix this problem. The 1800 number said that I should have returned the phone within 14 days to have fixed the problem. How was I to know that I would be contacting them 4 months in a row before they would tell me this?

I have screenshots to show the chats I had in the app about my bill being corrected and 3 of the 4 chats until today have ignored the problem and put me off telling me to be patient for the next bill when it would correct. Roger has messed up my respect for Verizon and I will be leaving their company in the coming days.

I came in to purchase an Apple Watch and had a great experience. I was checked in shortly after arriving. I have an injured leg and was told I could sit while I waited. When it was my turn, I received great service and was in and out quickly. The staff were all very friendly!

The store refused my entry enough though I was exempt under the the state mandate for medical. I had to call Hoover Police Department to get Tehran to offer something other than a video conference. We ended up standing outside in the heat in order to conduct business. While I watched delivery guys go in and out without a mask and no employee said anything.. The stores actions are hypocrite.
9/11/2020 attempted to go back and have my zag glass cover replaced. Tehran (manager) refused to serve me saying he had too many other customers to take care of. I will not go back this location and I don't recommend this location for anything.

If I could not give this store a star I would give them nothing. I went to the store to resolve an issue with getting billed on a closed acct. zac couldn't help me or wouldn't not sure. He sat there while I was on hold with customer service for almost two hours. He wouldn't try to call for me or help. The rest of the store ignored me. My problem is still not resolved. And I am leaving this store. I hope you don't ever have to go to this store. Or any Verizon store. Customer service is the worst I have ever seen. I was a customer of Verizon for 20 years. This place is horrible. Go anywhere but here.

My complaint is not with this location but with the corporate office where my phone call was answered.

I was being poached from a competitor and decided to allow Verizon to match their offer. I ordered a new phone, tablet and watch on the 800 number because my order could not be completed online. I had a family situation at the time and rushed home to let the dogs out around the time my delivery man usually run so I didn't have to worry about thief of the boxes. I met the guy in my driveway and promptly stacked the boxes in my dining room without ever opening them. I didn't have the frame of mind to activate them because I had to know all my passwords to all my accounts.


Imagine my surprise when reading a technology magazine that the products I had just paid full price for what going to be obsolete in a matter of days when the newest version were released?! I was still sitting beside at the VA hospital around the clock so I couldn't get tired up in a call but I made a note to call them later. As usual my luck sucked. When I called to request to swap out my still unopened items for the newer versions, I had just missed the 14 days returned period. I was unhappy, disappointed but reasonable. My life is stressful enough taking care of an disabled veteran, running their household, running my business, dealing with all the red tape and stresses in my professional and personal life, managing my household, my issues and fostering animals for a local rescue. It is what it is so don't stress the small stuff.

Fast forward a total of 3 months of paying payments, insurance and not being able to take advantage of all the functionality of new devices, I finally made time to update all my passwords, charge all my devices and be prepared to spend hours activating and transferring data to three devices. My phone can verify it wasn't used prior to this date. After 14 hours of updates, downloads and making new passwords, I noticed I was sent a phone that has a smaller memory capacity that my old phone. I never trade my devices in because I keep my data secured. I called CS and the first employee suggested I buy an internal memory? I asked to speak to her supervisor. The person that answered and said they were a supervisor, refused to give me any information to identify her except her first name. She then proceeded to be rude, nasty and condescending and when I informed her I was going to record her after I asked her to please treat me with the same respectfully tone I was using, she told me she would hang up the phone. So they can record me but they will cease talking to me If I record them?!!!

I wanted to pay off my devices and transfer my number to another carrier. She refused to end my service until my bill date!! Nope! I reminded her their employee sent me the wrong equipment. I stressed to them my needed for the largest memory available, she told me it didn't matter. I thanked her and called back to seek a supervisor with a better disposition. Turned out that wasn't even her correct name she gave me.

After speaking with two professional and kind employees that could not assist me I was reading my paperwork completely and discovered the tablet I was sent also has the smallest memory than my old one as well. I didn't have the heart to see if my watch was right. So I'm stuck with thousands of dollars of old equipment that will become pretty paperweight in a matter of weeks. My business uses major amount of storage with every job. I have a state mandate to save my orders for years. A Verizon employee sent me new equipment that is inferior to my old devices and I'm paying full prize for their mistakes. My years of loyalty doesn't matter, the hundred's of dollars I pay a month doesn't matter, and I have a bitter taste in my mouth about the entire transaction and how their employee treated me. I have tried to reach out to the President of the company but people keep hanging up on me.

Customer Service is just as important as coverage in this industry. I might as well go with one of the other companies. Why am I falling for the commercials? If I could give less than 1 star, I would.

The customer service at this store makes me proud to be a Verizon customer. Anthony answered all of my questions about backing up my phone and reassured me that I would still have all of my stuff when I activate my new one. He also helped me figure out a payment issue I've been having for months. Give this dude a raise, he deserves it!

I have been a Verizon customer for too many years to count. I have gone to this store several times. Yesterday, a Customer Sales Rep gave me false information and now they refuse to fix it. Simply unacceptable. Even after contacting Customer Service, they will not correct what the Sales Rep's mistake. The store manager will not correct the mistake. So, in a few months, after the "free" phone I'm being charged for monthly has been paid, I will find another service provider. Poor performance Verizon. If you can't properly train your CSRs to give accurate information, you should at least be willing to correct the mistake.