Vandergriff Acura

I cannot recommend them enough! Outstanding management and team, go get your new vehicle y'all, they won't disappoint!

Let me start off by saying the sales manager for pre-owner vehicles here and his employees are unethical and dishonest.
When I purchased my car I was promised 6 oil changes with tire rotations so they could close the deal. I went in and asked about my remaining services and they told me I had no remaining services left after the car surpasses 24k miles by the service department but was told I could discuss it with the sales team since they were the department that had agreed to give me the services in conditions to buying the car.
We walk over to the sales department and meet with the manager who had agreed to throw the maintenance. They even had it on paper, in file but not the official contract and they wouldn't honor it and the fact that they had made an error on their end. I purchased the vehicle at the end of the month and I'm sure they were just hungry for the commission since it was September 29th and the month was going to end. Least to say they are unethical and unprofessional and were not acknowledging the document they had on file.

I have bought close to 10 vehicles in my life and have never been this disappointed in a dealership experience. Incredibly unprofessional and clearly all they care about is getting commissions.

I went to look at a truck that was listed for $45k which ended up being a $57k truck after a $2500 down payment. Dealership includes a hidden $4800 "dealership fee" which I took to understand is just regular service and some special air in the tires. They don't disclose this fee until AFTER they run your credit so you're locked in. If you make it to the finance stage after that, they've already included several warranties in the pricing of your monthly payment. They charged me $3700 for a silver plus warranty and another $1800 for a 24 month service warranty, all included in the monthly payments they offered from the get go. I told them I ONLY wanted GAP insurance and yet, they left both of the other warranties in the final pricing of the vehicle. All in all, over $10k more than the vehicle is advertised for. Stay far away from this dealership.

I post this reluctantly, but after being ignored by the General Manager, Jimmy Le and Client Relations Manager Chantelle Cantrell , I will share the following; after several emails from Jimmy Le and Chantelle Cantrell this was my last email to them, that of course , went unanswered....

Chantelle,

I have received several calls from Vandergriff Acura. Considering that you and Mr. Le ignored my concerns (see attached email) I did not
answer, until today.

the waiting area was a mess.
the initial work order was an old copy with handwritten "CC fee" notice on it.
the service tech was very hurried and appeared to be over worked.
unlike Mercedes and Lexus your database is not integrated with other dealerships and therefore the tech recommended thousands of dollars of work that had already been done.
Acura is supposedly a luxury brand but the waiting area had vending machines...that did not work.
The 3% CC fee was not disclosed when I scheduled, that is bait and switch.
The 3% CC fee is egregious! If Vandefgriff is paying more than 2% on MC/Visa merchant services you need a new accountant.

You may consider me one very dissatisfied customer; not because of the many problems, but because you chose to ignore them.

Disappointing Experience- are their CarFax reports real?
I feel like I should save my energy and walk away but it seems ethically wrong to leave this to an unsuspecting public.

I recently had a disappointing experience at Vandergriff Acura when attempting to purchase a 2016 Jeep Wrangler with low miles. Despite the initial attraction of a great deal, my excitement quickly turned into frustration and suspicion as I discovered several issues with the vehicle.

Upon arriving at the dealership, I was under the impression that the process would be quick and efficient. They knew it was an hour drive there for me and I was having a tough time and let them know it was an attempt to get some happiness. However, bypassing the test drive was not in my plans - so yes I want to drive a used Jeep.
I was not informed that the engine light was on until I saw it on my test drive. To my dismay, I discovered leaking oil upon crawling under the vehicle. Yes, I had to crawl under the Jeep but at least it's lifted. I was told they didn't get a chance to clean it up or reset codes when the new engine went in. It was disheartening to realize that the dealership had neglected to mention these crucial details. I drove two hours for this and wasted my evening after a long day working.
This was besides the four minor wrecks.

When I talked with the sales manager, I was promised that the engine had been replaced by Jeep but the necessary codes and cleanup had been forgotten. This explanation seemed questionable but I was in a weak mindset. He said I could do all the paperwork and it would hold the jeep but if I changed my mind before taking possession they would shred the deal refund any money and I could go on my way.

I got home and pulled up the Carfax and was then very worried. It was especially concerning considering the fact that the dealership had dealt with the Jeep nearly monthly for seven months, as indicated by the Carfax history. It further raised concerns when I noticed that the history mentioned routine maintenance, such as brake pad changes, but made no mention of the engine replacement.

Feeling deceived and uncertain about the reliability of the vehicle, I asked about the warranty for the new engine and the temporary nature of the reset code situation. More promises were made, but no documentation or guarantees. They said the Jeep was at Jeep dealership and they had assured them it was good to go. My trust had already been shattered and still no details about the engine warranty. Consequently, I decided to withdraw from the deal. Fortunately, the dealership did eventually refund my deposit.

To my astonishment, I later discovered that the Jeep was back on the market without any mention of the new engine or code reset at Jeep dealership. This lack of transparency is deeply concerning and I feel compelled to warn potential buyers about my experience. I've learned the vin numbers on a new engine won't match the vin of the Jeep. So check that.

In conclusion, my experience at Vandergriff Acura was highly questionable. The dealership's failure to disclose crucial information about the vehicle, their questionable explanation for the engine issues, and their lack of transparency regarding the Jeep's history are all red flags. I hope that potential buyers take this review into consideration before making a decision and wish them good luck in finding a more trustworthy dealership. I thought CarFax reported all servicing so how does it miss an Engine and a code reset but the later inspection is on it?
The CarFax is weird. Seven months of visits or maybe ownership? with very little mileage and the oil changes. Mostly if you put a new Jeep engine in it would you tell people and offer the warranty? I know that large car dealerships need to make their money and I expect a strong mark up- in exchange I do expect at least the expectation of it being a decent car.

Do whatever you can to avoid this location. I came in as my car makes loud noise when I accelerate. First they made me do a diagnostic when they could just find the problem by visual inspection. I tried to have it a visual inspection as I recently had a diagnostics at different location but they pushed the $230 diagnostics. They tried to change every pieces of my car that has rust on and they quoted me more than $3000. It turns out that it's a simple fix at muffler shop costed less than $100. They will do everything to include all repairs they can bring instead of giving honest and practical solution. This place is a scam and please avoid at all cost.

Extremely disappointed with my experience at Vandergriff Acura. Was in contact with a sales associate who had told me that his sales manager had told him that they would payoff my current vehicle with no negative equity. I confirmed this with the sales associate as I did not want to waste both of our time and he had confirmed that there would be no negative equity. I drove over an hour to get to the dealership to find out that it was not true. With that said, I was going to be $14k in negative equity. I had spoken with the sales associate who checked with his manager twice and was told that they couldn't do anything about it. I felt that I was lied to just to get me to the dealership which was a waste of time and gas especially again coming from over an hour away one way drive. For a company that says that they value their reputation so highly, it's surprising that they would lie to me just to get me to the dealership.

I highly do not recommend going to this dealership! They will just waste your time. There are many other Acura dealerships in the metro. Shame on you Vandergriff Acura!

Ask for Christian- he was amazing. Everyone was friendly and able to meet my automobile preferences with the vehicle and financing. Christian was excellent.

They get should get no stars as there is nothing but darkness and disappointment. Force to put 1 star

Twice I have set an appointment to so concierge for my wife's car to be picked up. Zaktek and other services. No loaner needed (which is a favor for them as it will be available to someone else). Pick up can be 7am and needs to be back at 7pm when she gets off. She works 4 miles from the dealership.

Last time Ricky the service manager had to run the car himself. It was not done before the valets all left. Ricky Sandoval was a stand up do it all guy. Huge loss to their organization.

This time it happens again. My options they gave me are
1. Get her car tomorrow? How does she get to work and home tonight?
2. Offered to uber her home and get the car to her tomorrow. How does she get to work? Offered to Uber her in the morning just have her call. At 6am? nobody to take the call to get her Uber.
3. I had to tell them to leave the keys with receptionist and Uber my wife to the dealership. Which is a huge inconvenience for someone who just worked 12 hours in an ER.

Was told this was my fault btw. I did not answer their call at 3:16pm. I called back at 4:45 and needed the car back to my wife at 7pm. No way that could happen from their efforts? Because they let Ricky Sandoval find a better opportunity and nobody else stepped up to put the customer first.

5/8/22. Just saw the basic template reply from Vandergriff Acura. They know who I am, have my number, and expect me to call them? Really??

Why would I call them? What would I want? Better yet what are they offering? Is there an apology coming my way? I have purchased 3 cars and used the service dept. Spent my money. Now here we are.

If I am a valued customer they should step outside the templates and try to find a way to make it right.

We had an appointment for a certain car at 1:00on Saturday. I spoke to 3 different sales people to make this appointment. The salesman was supposed to send a application to get the finance process started. He never did. He also never contacted me when the car sold even though he knew we were driving 2 hours to buy that car. When you see a business has horrible reviews- trust them. A huge waste of time and the salesman never even came out of hiding to see us at our appointment time.