UM Laurel Medical Center

I went to the hospital last night March 12, 2024, and it was the "worst experience I ever had when I got there it was only 3 people in the waiting room. I sat in the waiting room for over 3 1/2 hours, and then they finally called us to the back to wait another 2 hours, the nurse told me there was only one Doctor there working that was unacceptable and I would never put a foot in that hospital ever. Why open the hospital if there are not enough Doctors to assist with medical attention to the patience my boyfriend was is so much pain from a hernia and had no help..

I went to the new center on contee road and it was an amazing experience. Not too many people in the waiting room because they try to get you in and out. Great staff very sweet people no one was rude or nasty like a lot of other places. I know my bill is going to be high AF because they did a CT and MRI which was probably unnecessary I could've just gotten the MRI but it is what it is I guess It none the less great care even though I had issues

My mom came in at 3:47 for pain in her arm. It's now 11:10pm and she is still here. BTW, I drove her here. They have 6 Physicians parking spaces not one damn Dr here. They have you come come back take your vitals then put you back in the lobby. Call you back again to take your blood then back on the lobby. Just call you again to put in an IV and leave you in the lobby for 4+ hrs. Built this place and my mom need to wait for a VIRTUAL Dr. WTF OF I'M DYING DON'T BRING MR HERE. THE WORST!!! Dr's Hospital the worst too!

The absolute worst and a waste of time!. 4 hours waiting to be seen for a potential concussion. Urgent Care suggested an ER because they did not have the equipment for a scan. When my husband and son arrived it was not busy. Yet after several hours it started to get busy. So they basically made them wait around until it got busy. Why not see someone for a potential head injury and get him out under 2 hours to release the bed for the next patient? When my husband said we needed to leave and asked for a note saying that my son was at the ER and not seen by a Dr. as an excuse for work missed they declined. This seriously felt like we were being held hostage.

THE WORST! I came here for a work injury! SECURITY GOT THEE MOST STAFF in the building... NOBODY SAID THE WAIT TIME WOULD BE 6HOURS + at 8pm ! they give attitude when you inquire about YOUR TREATMENT process/time! very rude, unpolite, UNPROFESSIONAL! discomforting! DO NOT GO HERE! they "cannot tell you anything" about your wait time, and those are words of mouth from their front desk receptionist ! ALLL OF THE ABOVE WILL MAKE YOUR INJURY FEEL WORSE... oh and they DO NOT GIVE BLANKETS until your are there for HOURSSSS! and 6hours+ is INSANE to not receive a blanket!

terrible hospital to be at, we waited forever to be called the triage nurse was nice, but once we got a bed it was like we were forgotten. I went to the nurses station to ask when we will be seen after waiting for over an hour in the room, his response was those been seen have been waiting for over 2hrs to be seen by the doctor so our 1.5 hours was nothing so we should continue to wait and it will be our turn. REALLY??!!!!.... How unprofessional can you be!!!!!...doctor finally came he was nice. I will not recommend this hospital go elsewhere if possible.

One star only because I had to in order to leave a review. In short this was the absolute worst experience of my entire life. First I was there almost 5 hours and did not even see a nurse or a Dr. When I walked out to the nurse station they said someone would be there when they could. After waiting for 30 minutes I got dressed to leave and here comes a nurse talking about medication they were going to give me in a IV. First I haven't seen anyone for them to prescribe medication so what and why are you prescrbing medicine. A comment was made about me just being there for drugs. I wasn't there for drugs, pain meds or anything except to see why my face was numb. Then they wanted scans. I am walking out and and a Dr shows up and was basically well now that you have seen me you have to you have to sign a against medical advice. For what I haven't seen anyone to give me advice. I ended up allowing them to do the CT of my head since I was there for numbness of my face lips . They told me it would be posted to my chart in about a half a hour. This was yesterday and still nothing has been added to my chart. I will never go there again. I have contacted the neurology department at JHH. University of MD needs to do better by this community. Laurel regional was a horrible hospital and as a member of the community I had hoped that with University of MD taking over this hospital it would be cleaned up and do better by the patients. Unfortunately it is still a huge disappointment for us as sick patients looking for help. We can not even go to our local hospital for help. I work in the medical field so this is absolutely unacceptable that people are treated this way. And before a comment is posted about increase in ER visits it was not so busy that it would take that long.

Very, very slow service in what was an emergency. The front desk staff were unfriendly and don't really have customer service or interpersonal communication skills. We had to repeat information multiple times, basic needs were not satisfied, and overall took 3+ hours to get pain medication.

If possible, go elsewhere.

First off the actual Doctors working here are great. They are knowledgeable and try to listen to your concerns. Some of the nurses working here are vets, others are younger or less experienced. I had some issues with my IV but due to my own body this happens often so no biggie. Although I don't have that issue with more experienced nurses. The main issue with this hospital has nothing to do with the actual staff. The hospital is out-patient only. Meaning if you legitimately need to be/think you need to be hospitalized, do not come here. You will be sent home with a bunch of meds and hopeful wishes for your recovery. I was experiencing acute pain in the ER during my second visit to the ER specifically, in a 3 day span, after being held for one day in the ER then sent upstairs to their observation unit for another 24hrs, before getting kind of better then being sent home. During this second visit I was told that only in the ER will they prescribe real (narcotics) pain killers. Observation won't let you stay longer than 24hrs, as with the ER and they will only prescribe small things like ibuprofen or other lesser painkillers. I had experienced this the first time I was sent there but I was recovering so at the time it didn't matter.

The ER doctor at the time, Dr. Allen, who was very nice, then said since I had to be discharged she couldn't directly give me anything to make me drowsy. This is because I asked since I'm not better can they give me something to stabilize me on the way to the next hospital.

Ultimately I don't blame Dr. Allen or the other wonderful Doctor I saw Dr. Zaib--I'm so sorry can't remember the rest but they were great and you would know her her name is unique!--its the simple fact that it's a short stay hospital. So you will be handled accordingly to that fact. If you need long term in patient care go somewhere else. If you just need quick short stay this is place


Edit: after reading some of the reviews unless you are in obvious excruciating pain you will have to wait some time for basically everything. But! I didn't include this in my original review because I urge you to remember that in the ER there are constantly people coming in and out and other patients to attend to. I wouldn't call their wait times longer than usual ER times but yes there will be a wait. Expect this at basically any ER though. If--god forbid--I need urgent care again in the future I will try an urgent care clinic first. If it's very serious but manageable with the right care like what I have (H. Pylori) I recommend urgent care. If you are bleeding/experiencing a life threatening emergency, then yes the ER. But for this hospital I would more so go for an injury like a fall or a persistent covid like cough.

Hope everyone feels better & is doing well :)

This experience is based on the emergency service. There is a nurse name Shane that was of great help! He has a country accent and he mentioned being a traveling nurse. There was also a woman named Heather that was super friendly and helpful as well! Great staff. Any emergency hospital will take awhile just know that. The rooms are fairly large. The doctors seemed to know what they are talking about. "Seemed". I feel like if you go to an emergency room, please be very descriptive on how you feel so the doctor can narrow what you have easier. My brother was the one I was there for. This was his second time and he same the first doctor was RUDE and did not seem like he was just in a rush to get him out of there.

There is plenty of parking and there is vending machines that take credit card. Just a heads up.

Past experience? My father died in this hospital from health reason but the way the doctor announced his death scared me for life. I hated this hospital every since. Staff was terrible! But!!!! From the ER side, Shane and Heather and I wish I knew the other doctor that helped my brother did a great job with him!