Tropical Smoothie Cafe

This visit marked the end of our patronage at any Tropical Smoothie Cafe. Despite being regulars, our experience at the Boynton Beach location was disappointing. After waiting for service for 2 minutes, we were finally attended to, but our simple order seemed to baffle the staff. Even though we had enough points for a complimentary smoothie, they claimed their system wasn't updated and refused to honor it. Despite showing proof, they were uncooperative. This recurring issue of blaming the system rather than addressing the problem was frustrating. To make matters worse, one employee became hostile and yelled at us to leave. Recording the incident, we were shocked by their lack of professionalism. Whatever happened to "the customer is always right"? It's clear there's a need for better employee training and customer care. Unfortunately, this experience has led us to take our business elsewhere, where competition is abundant.

Service was great they have this poor girl working the whole store by herself!!! I was ready to get behind The counter to help her out. She had a store full of people, and a pick up order with like 15 smoothies, management should never have someone working alone!

I went recently to Tropical Smoothie Cafe for takeout. I ordered several different sandwiches, including a chicken quesadilla and a chicken pita. I also ordered some drinks, including a blimy limey, which was excellent and a strawberry chia drink, which was very good. The service was very friendly and quick. This was a much better experience than I expected. The price to value ratio was about average for this type of restaurant. All in all.this was a very good experience, and I look forward to returning in the near future.

Yesterday I went into this tropical smoothie around 1-3pm and it was very short staffed, and the store was a mess. I seen it was very packed and there was only 2 people on the shift. When I walked in I notice the young lady was ringing up and was on trying to make smoothes at the same time there was a young man trying to help her ring up but he also was getting flushed with orders dishes was piling up and area looked very sticky but she's keep a positive attitude and gave off great energy. The smoothie and food was delicious they just could've used more help .

Order a smoothie w the edible strawberry straw & an avocado grilled cheese. I didn't receive my edible straw & they put bacon in my grilled cheese when I only asked for avocado & cheese. I even tipped her, I HIGHLY REGRET IT. Most likely, won't be coming back. Sucks because this location is closest to my house.

Cleo always brightens my day, his infectious smile and attitude have made this location my favorite in the area-- This team altogether is the best in the area. They all work hard, keep it clean, and make delicious smoothies!!
Thank you.

I hadn't been here in a while, but after my last visit, I will never patronize these crooks again.

I ordered a flatbread and a smoothie, but after I paid, I noticed that they'd upcharged me for a combo. No problem, just grab a bag of chips to finish out the combo, right? Nope--they were adamant that the combo consists only of a smoothie and sandwich, and they were somehow saving me money by charging me twenty cents more.

I was willing to give them the benefit of the doubt until they started selectively applying sales tax. Because, you see, after you add in the tax to that smaller amount, it winds up being more than that larger amount if you don't tax it.

This gaslighting went on for a while. And they chose to do this rather than refund two dimes or give me the side they charged me for.

You might think me petty to make such a big deal over such a small amount. I would agree, if they hadn't lied and attempted to cover up this petty theft.

I dig the place, but not the prices. After being at the east location several times, I brought my son in to have lunch yesterday at the west location in Boynton. We were greeted pleasantly and were waited on quickly.

I went for the cuban sandwich and my son had the cheese quesadilla. The kids combo meal includes the smoothie, which the counter lady upgraded it to a bigger one for no charge. I had a BOGO coupon and applied it for another smoothie to take home. Even though we got a couple breaks, it still came out to around 25 bucks.

The food and the smoothies were delicious. The Cuban sandwich was flavored nicely and the sunrise smoothie was filled with fresh mango, pineapple, banana, orange, and orange juice. The portions are plentiful and the place was spotless. If only it wasn't so costly, I would return much sooner.

I used to be a faithful customer to Tropical Smoothie, but not anymore. Their workers are mostly young kids who can't get the orders correct and also incorrectly overcharge. I had their app which gives $5 as a reward for every $55 spent. On two occasions when I tried to redeem the reward upon making a purchase, their register wouldn't redeem the $5 off the purchase. What's the point of having a rewards program for regular customers when they can't use it?

The ladies working at this Topical Smoothie are the reason why I will be coming back. I haven't had customer service like that in a while and it was so refreshing. I look forward to returning soon! Shoutout to them, thank you!