Town Fair Tire

I stopped in to Londonderry Town Fair Tire a week or so before a trip I was making down south, to make an appt to get 4 tires. I felt I had to give this review because I was totally impressed by the service i received, I had a few issues with my truck and the tires I should put on it, Luiz went over and above to make sure I was completely happy with my purchase. As a forty year business owner, these are the type of people I would want representing me and my business! Another name I remember was Sam and also the lead tech worked on my truck and was excellent in his handling of my vehicle and customer service. The manager was also great, I listened to him doing some training and was totally impressed. I'll be back and be sure to tell plenty of people. Great Crew!

Did a poor job not happy not friendly poor service

terrible customer service. poor work and lack of communication. No update whatsoever on my car and takes forever to take care of simple things. Definitely not recommend and will not be coming back.

Just returned from having all 4 tires replaced & aligned. Can't say enough good things. I showed up with my toddler in tow and was blown away by the kindness & thoughtfulness we were treated with. Service was prompt, they gave me a credit they didn't have to, saving me over $300, they were even very patient when I had to call my husband multiple times to verify payment info

6/30. Power outage surge, comes back up.

No internet so their computers, credit cards, security, PoS, printing, everything is dead.

I've been here for almost 3hrs. They've been closed for an hr. No IT support as they went home at 4pm.

Worst IT set up and no support for employees. They can't even clock out, finish cars and no one knows what to do.

Such a joke IT department. No back up internet in today's world? Broadband internet!? Cheap corporate it spend!

-3 stars for stupidity of IT support for employees as this is my 2nd day here.

+2 stars because Garrett, Anthony and Stud: Cory Wally went out of their way to help me.

Brought my truck here to have tires replaced on it. Tire pressure monitoring system was fine. They turn my truck on for about 10 minutes and shut it off while I was waiting. Assuming they were resetting the TPMS learning mode because it wouldn't reset. They then brought my truck out to me, I got in my truck and I leave 20 minutes later my TPMS light is on and flashing and then solid. They fried the sensors and the computer cost more to replace these components than the tires themselves. All of my tires were a different pressure is between 29 and 43. Absolutely friggin garbage.

I was on the way out of town, to take my 6 year old skiing. We stopped and then I noticed my light on, and I was losing air quickly from one tire. I limped my truck across the street to Town Fair, and they immediately started helping me out. A box cutter blade had wrecked the tire and it was irreparable. They threw my spare on, and I was out of there in less than an hour, saving the day for my son. The whole time, they were super helpful and I really appreciated it.

I decided to buy 4 new tires, because I did love my tires, and I didn't want a mismatched set. Within a couple days, I called and asked if they had what I wanted, and they did, and I paid a fair price, and got them mounted up, and it was done without hassle.

2-3 weeks later, I ended up with a pair of tiny scissors in my new tire. No idea how that happened. I noticed the air going down again (COME ON!), and rolled into Town Fair, called my wife to pick me up and left the truck there. The next morning was Monday, and I got dropped off, and they remembered me and the truck. I went ahead and bought the damage protection on the tire I had just wrecked, which they replaced for me, charging only for labor. The tire wasn't in stock, but they had one within the day, and I'm back rolling again.

I've had 3 great experiences, and really appreciate the work they did and the fast service. It made TWO stressful situations a lot easier to take. I'll be taking our other vehicle here when it's time.

I've had three bad experiences here out of three times going. One time they were so incompetent that they thought I had the wrong Lugnuts (because the threads were rusty and they didn't clean the threads). The other two times were customer service issues. Poorly managed.

Londonderry NH location. I set up appointment online to buy 4 NEW tires. I arrived and they took my keys and had me wait in waiting area. Instead I looked around the shop at all the NEW tires and notice 4 of the same ones I ordered in the same size that looked brown and used. I went over to the guy at the counter and asked if I could see the tires that they were planning on mounting to my truck. Sure enough my suspicion's were correct, he said "well ahhh sure right back here" brought me to the brown tires. I said they look used and he said well we were going to tell you and give a discount. Remember, they had already taken my keys and sent me to wait. When were they planning on letting me know? after mounting? BS! I said hell no I don't want them. I want new. Then he said they didn't have any new ones. I believe they were going to mount them and assume I would not notice. I will NEVER go back to this place and will tell everyone about my experience. It's fraud! Got my tires at a more professional place SULLIVAN TIRE and paid same price for NEW tires. Also, What do these places do with the tires that come back from the 30 day ride guarantee??? I'm down right disgusted. Wasted my time as well.

Guys were sympathetic and very helpful, got the job done as fast as they were able and even sooner than expected.
I was checked out by Cory who gave great customer service. He was personable, informative, speedy and very funny !