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About the Business
Making change for good. We're taking a fresh look at how we make an impact on the world around us. It's our responsibility, and we aspire to do better every day. We want everyone to have access to better-for-you options and nutritious food. So innovations, quality control, and transparency are on the menu. Subway® restaurants are owned and operated by your neighbors. We support our communities and lend a hand when one is needed.
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Overall rating
13 reviews
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1 star
- Zachary C.Jacksonville, FL373Mar 23, 2023
Food is good, the service was friendly, and the restaurant was clean. However, my complaint is this, what is the point in Subway coupons if this specific restaurant will not honor the use of coupons except for on the use of the older Subway menu. Other Subway locations will honor the use of the coupons with limited use even on the Subway Series subs.
Helpful 0Thanks 0Love this 0Oh no 0 - Ben M.Westside, Jacksonville, FL504Sep 22, 2022
Used the online ordering app to get our meal, that was all wrong. There was no chance to check the order before leaving the store and found that three of four sandwiches were wrong. Not in a small way, read the receipt (was right) to find that NONE of it matched the order.
So if you go here, go in. Wait for all of the employees to come back to their shop from visiting the other ones next to them. Honestly the only way to get the order right.Helpful 0Thanks 0Love this 0Oh no 0 - Kayl P.Windy Hill, Jacksonville, FL03Aug 15, 2021
This location usually has their s*** together somewhat, today however my wife ordered a to go sandwich and they were out of most ingredients (completely fine) so i re-order in person and my
Only request was to heat up the sandwich meat, considering it is supposed to be done that way I didn't think anything of it. I get home to my pregnant wife and her sandwich meat is cold. Completely ruining any type of excitement she had, I had to dissect the entire sandwich of every small piece of chicken and microwave it myself. Terrible service and I will be going to any other location from now on.Helpful 0Thanks 0Love this 0Oh no 0 - May 5, 2018
I was very disappointed with this location. I winded up ordering from online and then picking it up. I ordered my sub not toasted and since I did this as a pickup I did not notice until I got home that they toasted the sub. I opened the wrapper and there you have it all the bread was flaky. Literally the worst sub I have ever had from Subway.
Helpful 0Thanks 0Love this 0Oh no 0 - Dec 20, 2016
So I used to eat subway weekly mainly due the locations convenience always being close to my jobs. After repeatedly feeling sick or being sick after eating their food at different locations I said never again. I wouldn't touch Subway again for nine years. When it comes to food peer pressure is a real b, and I succumbed mostly out of curiosity, a little due to my always living in the daaanger zooone, and a lot from boredom.
Facebook friends are having long conversations about the sweet onion chicken teriyaki and how good it is. I decided I needed to check it out too. So I went and ordered it just as the friend of a friend recommended. It wasn't my type of sandwich but I was impressed by the freshness of the bread especially. The meats, cheese and veggies were all fresh too. The store was clean and the employees were kind. So while I couldn't recommend the sweet onion chicken teriyaki, I could possibly recommend Subway again. Only time would tell.
So I went back. Twice. Each time the food was fresh and the bread was so surprisingly good. I didn't remember Subways bread ever being this good in the past. On each visit the place was clean, the food was great and the employees were nice. At this point I'm a fan again. While I won't be eating there as often as I did a decade ago, I'll definitely not hesitate to eat at Subway if the footlong fever strikes again.Helpful 0Thanks 0Love this 1Oh no 0 - Molly C.Jacksonville, FL172171Aug 3, 2021
Usually this subway is a hit or miss. The past month or so has been pretty good. But I come in today and my experience was decent until it came to the vegetable part. One of the workers named Brian asked me "what do you want" in some kind of tone. Im sorry what? I would give this subway 4 stars but after today I'm just disappointed
Helpful 0Thanks 0Love this 0Oh no 0 - Lisa M.Westside, Jacksonville, FL2279281Apr 4, 2018
The place was clean and quiet! We ordered our sandwich the employee was friendly and helpful and fast overall it was a good experience
Helpful 1Thanks 0Love this 0Oh no 0 - Erica H.Jacksonville, FL1404822Jun 26, 2018
Absolutely disgusted by their customer service. When I was trying to tell the guy I wanted my sauce on the side he put extra sauce on the sandwich. When he realized what I was telling him after I repeated it multiple times he grudgingly and aggressively pushed my sandwich aside and dismissed me. It was noticed by other customers and the other gentleman working. The other man apologized for his co-worker and offered to remake my sandwich.... but at that point I just wanted to get out of there.
Helpful 0Thanks 0Love this 0Oh no 0 - Christine L.Jacksonville, FL504031Jul 1, 2018
10 minutes before closing and the front door was already locked. Not cool. Restaurants have posted operation hours for a reason.
Helpful 0Thanks 0Love this 0Oh no 0 - Teresa C.Jacksonville, FL1124921365Jan 8, 2019
The staff is always friendly here. Even when it's busy, it's not busy. They do tend to run out of bread occasionally, but luckily I like Flatbread so I am usually good. I do see a lot of other customers get annoyed though. I have to say, I am bad a noticing names but there is a young man here who really takes pride in his sandwich making skills. He is rubbing off on the young female as well. They always make a point of ensuring my son's sandwich is not only yummy, but pretty too. LOL. He will pass up on some not so symmetrical slices of veggies and makes sure his creation is balanced. My son noticed that not as much stuff falls out when he gets his sandwich made here. So, that's a huge compliment. The store is always clean and they are usually pretty well stocked behind the bar. No complaints here. Always fast and friendly, this store does it right. Afternoons to late evening, I haven't had any issues here.
Helpful 4Thanks 0Love this 2Oh no 0
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