Steak ’n Shake

So I stopped here on a road trip and let me just say this spot was awesome. The food was amazing and tasted pretty good. The fries were decent and the burger melt was flavorful. The service overall was amazing. The environment was pretty chill. The worker at the drive thru window named Miles went above and beyond and deserves a pay raise. The machine wasn't working so I couldn't use Apple Pay and the dude decided to let me go with free food. He said it was on him. I don't know why the rating is low but this place was great.

This is probably my worst experience ever with a Steak n Shake. You have to use a kiosk to make an order. Yes, there is no interaction with a waiter/waitress. The next thing is my extra bacon was missed and when I encountered the only person around she had an attitude. She brought me my bacon, but dropped the cup, but bacon didn't fall on the floor. There is nobody going around to check on you to see how your order is going. It was just a horrible robotic experience.

Next, I went to use the men's restroom and it was filthy. This restroom hadn't been cleaned in days. No paper towels to dry your hands. Both soap dispensers were empty and it stunk.

Why even have dining room service if you really don't care about it? Oh yeah, the food was not that good either.

If I could give zero stars I would. This service was absolutely disgusting. I ordered a kids grilled cheese for myself because it's cheaper and when I got it... THE CHEESE WASNT COOKED. It was cold. I went and complained to the chief and he said he would recook it. 30 minutes later I NEVER got my grilled cheese. I left without and gladly borrowed a milkshake glass for their AWFUL service. Never go here go to Panera instead.

Worst experience I've had at a restaurant in a long time!! Food was terrible and the service was worse

It's one thing to wait a half hour for food in a short line but then for the food to be cold is kind of ridiculous. Plus my burger was like half a burger (like half had fallen off) and paper thin. I know their burgers are thin but this was worse than the norm.

Service was very slow but looked like the best they could do this evening st 7pm . Food was good for what it is at a fair price. Dining room needed cleaning.

tThey closed up the dining room at 7:30 when we left and just served the drive throught

The worst experience I've had at any location. I pulled up to the drive thru and after 5 minutes of silence and several attempts to get someone's attention, I pulled around to the window and watched the employees just walk past me. I pulled back around and by then there were two more cars that were lucky enough to have their orders taken. I finally ordered and went to pay with a gift card I got for Christmas but hadn't used. She told me the balance was $0. I showed her the receipt but she said it didn't have anything on it and tried to give it back to me (as if I would need an empty gift card??) I got my food and when I got home I realized that rather than the bowl of chili I ordered and payed almost $6 for they put a tiny little cup of chili in there. Waste of money. They also did not make my burger right (I didn't even make any modifications, so apparently they need to re-learn the menu) and the bun was burnt. They at least got my son's kids meal right..

A Cold and uninviting experience. $20. Cold Fries. Fresh off the grill Steak hamburgers were cold and somewhat dry. It was cold enough that the Cheese -no melting - looked plastic and unappetizing. Yes. Sunday Night, so did not expect a party or anything. But there was only one other customer. I saw at least 4 staff. So why so slow and why no quality? This was unacceptible to trade my $20 for this. Still waiting for that beautiful milk shake pictured and in my vision - then it finally arrives as was mixed and did not look anything like the pictures. Flavor was good. So Steak and Shake is hardly a restaurant and not fast food. Too much compromise. No staff to take order. All Kiosk. Oh get this. The Auto-Tip offering was working of course via the Computerized order menu.

No Thanks. Back to Culvers and other choices.

I went through the drive-thru this week since this is all we are allowed to do during the covid-19 crisis. I stopped in to grab my dinner while I was checking on my parents and I was greeted on the speaker by a cheery voice who took my order. This is a business that is close to work so I have come here quite often and never have troubles with them getting the order right. Also on this trip I had a coupon for a free specialty shake which I took advantage of.

What I saw when I pulled up to the window that was different than normal was that they had a tip jar there. I was happy to leave a few bucks in there because they are working when a lot of people aren't.

My food came out as expected. I ordered a double steak burger with cheese, fries, and my shake. Everything that should be hot was hot and I just love Steak and Shake hamburgers with the lacy crispy edges! I will continue to patronize this business and if you have not tried a burger from this establishment they are a little greasy but definitely worth the visit.

Poor and incredibly slow service. Employees are not wearing hairnets. People received meals before ours, when they ordered 10 minutes later than us.

UPDATE: Our order was completely incorrect. Burgers were dryer than chalk.