Staunton Mall Cinemas 6

I went here with my friends to see Obsessed a few months ago.

The manager of the movie theater was a lunatic. Before the movie started,she YELLED at the audience that no foolishness was going to take place in her theater.

I witnessed this woman get in fight with a group of people during previews.

Go up to a row in the middle of the movie during a pivotal scene and say loudly, "turn off your cell phone!" to a girl who had only taken out her cell phone a couple of times to check on something.

People will not go back to this theater if they are going to be treated like sixth graders. I know I will not.

After lining up care for an elderly family member for a short time and driving 45 minutes to Staunton Cinemas because it was the only theater showing the movie we wanted to see, we were extremely disappointed in our experience!

We arrived 15 minutes early and upon entering the theater, realized there was NO HEAT (this is January). The lady said she would turn it on after she helped everyone else- why not before we arrived?
Then our 1:10pm film had not started by 1:30pm and still no heat. I nicely notified her of the issues and she said she was the only person there and would start it after she helped everyone else.

Once she started the film there were TV commercials for 10 minutes before previews!
30 minutes into the film we were still freezing and complained again. She realized she turned the heat on in a different room, not ours. So it blasted with heat for 20 minutes, then shut off again and cold again.

No apology or effort to make the issues better. I train employees in customer service so imagine my dismay.

My 650 friends on facebook were surprised to hear me complain, but it was too much.

I write this review because I cannot find a management contact for the cinema.

Don't go!! Several of my facebook friends also commented of poor experiences with staff there.

Bummer!

Giving this theatre one star is generous - horrible popcorn - bad nachos - $3.75 for 6 oz water and the kid behind the counter was a moron who knew nothing of customer service and made me feel like Idocracy has already come true - thanks for being open on Christmas!

This theater has been closed for over a year. It closed for renovation and never opened.

The place was run down and service was bad. We drove 45 minutes to Harrisonburg to go to the movies. The final nail was the Zeus theater with digital projector, stadium seating and 3D and only 15 minutes away.