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Review Highlights
“They understood and canceled our reservation so we could switch to Spring Hill suites.” in 2 reviews
“We got a king size bed, and it also had a sofa bed.” in 3 reviews
“Bed was comfy, lobby is beautiful, staff were very friendly.” in 3 reviews
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Ask the Community
Q:
Does any of your rooms have a refrig and stove. Im looking to stay at least 3 months. And what is the rate of your rooms?
A:
At SpringHill Suites you get a mini fridge and microwave. If you need a stove Residents Inn offers full kitchens.
Chelle R.7 years ago
Recommended Reviews
Overall rating
47 reviews
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1 star
- 27307140Jun 19, 2022
Location was perfect for my itinerary! Restaurants and shopping stores are near by! Friendly customer service!
HOWEVER...
When I walked in my room, there was a funky, disgusting scent. I determined that the scent came from the couch in the front room and asked myself, "Is it worth it to tell the front desk?" The other rooms' couches are probably just as smelly.
Also the cell phone reception is disastrous! There's free Wi-Fi but I didn't use it when I checked my bank accounts.
Dogs are welcome here. You'll instantly notice because the lobby smells like it!
This hotel will never be an option. My stay had such an impact on me that I would never consider staying in a SpringHill Suites.Helpful 1Thanks 1Love this 1Oh no 1 - Alex J.Cherry Bottom Gardens, Columbus, OH01921Aug 26, 2022
It says a lot when you can't review a property on google maps bc the business doesn't want to continue receiving ONE STAR reviews.
The kinda fat girl with green hair who works here is very rude. I actually came for a birthday trip for two nights and the stay was unpleasant. I had to ask for a new room due to a cigarette smell in a smoke free facility, the next room had a visible cigarette burn on the carpet. I went back and told her and just stayed with the original room and dropped my stay to one night. I chatted in the middle of the night after I noticed my reservation was still for two nights, the updated the stay correctly in the middle of the night but she hadn't done so at the front desk when I asked. When I checked out I noticed a random $5 fee for pet cleaning on top of the $50 Pet fee. The Marriott app only mentioned the $50 fee. I questioned it and she said someone "should've told me" well they didn't dummy that's why I'm questioning it. So I say well I'll call CS and she starts to say "I mean I could just" then gets visibly flustered and rude. If you COULD take it off then you should have when I mentioned I wasn't told about it, instead of taking my comment about customer service personally and behaving like a little b*tch.
The rooms are not great and furniture is weathered.
I will definitely be emailing Marriott corporate about this stay. I'm trying to enjoy my birthday and that's the only reason why I didn't make a bigger deal of it than I could have at the time.
Hire better people who actually know how to work with customers and not take things personally.
This old, run down, SMOKY hotel needs help asap.Helpful 1Thanks 1Love this 1Oh no 1 - Namron L.New York, NY211741022Jul 27, 2022
2 sinks outside of bathroom, trundle pull out sofa bed, 1 TV situated in between sleeping & living area was not very useful, full size bath pump toiletries attached to wall, microwave, good size fridge & counter space in kitchen area, big closet, free breakfast, indoor pool with limited open hours, gym, room is a bit run down/ dented walls.
Helpful 1Thanks 1Love this 1Oh no 0 - Apr 12, 2019
Probably a 3.5 for me overall.
This looks to be a newer property right off the highway in Fairfax. It's best for those needing to be in the area vs tourists to DC, as the metro doesn't run this far out and a cab will be in the $70 range.
My room was clean and generally comfortable. Rooms have a microwave and a small fridge which is nice, along with a sofa that doubles as an extra bed. If you dig it, they've partnered with West Elm so you can order your very own. I will say that some of the construction fittings used were beyond cheap - my windows were so flimsy/poorly installed that any time the wind blew there was a loud howling noise. That also means lots of road noise but that generally isn't an issue after 9pm.
Breakfast was the standard "free breakfast" and WiFi is free as well. If you're driving there is now a $3/night fee.
Local area rise there are a few restaurants in walking distance (mostly fast food but also a sports bar place) - about a mile away is Fairfax Commons with WAY better choices.
Definitely a decent place to stay.Helpful 2Thanks 0Love this 1Oh no 0 - Aug 12, 2018
SpringHill Suites Fairfax needs a makeover! The rooms seem dated and the room I checked into was rather warm on entry. The beds especially are tough to sleep on. They don't provide much support and feel like a futon mattress. The bathroom needs more light and feels like I'm in a motel
room. The hideaway bed in the living room wouldn't fully hideaway and impeded my ability to sit on the couch without the hideaway getting in the way of where I put my legs.
The breakfast layout was kinda narrow and tight. Not much room to really move about and the options didn't really standout.
For the two nights I stayed, there was someone revving their bike in the parking lot at 5am-ish which was annoying. I realize that this is not reflective of the hotel or staff but it still impacted my overall experience and impression. The parking lot was a bright spot, it was well lit and clean. The elevator seemed well kept and the walkway to the parking lot from the hotel was covered which helped when it thunderstorm-ed during my stay.
Overall, I'd probably not stay in this hotel again.Helpful 0Thanks 0Love this 0Oh no 0 - Mar 16, 2019
My room was nice, spacious and clean. The staff was very friendly and helpful, my check in process was quick and painless. The breakfast is free and was surprisingly really good for hotel breakfasts! Most hotel breakfasts are meh but they're free so you deal with it anyway but their breakfast was great and I got seconds and thirds.
I would definitely come to this exact hotel again and would recommend it to anyone.Helpful 0Thanks 0Love this 0Oh no 1 - Todd C.Burke, VA0716Jul 2, 2021
Pool is open but by reservation only 1 room can book it for 1 hour at a time. Weird covid restrictions this late seem strange.
Helpful 2Thanks 1Love this 1Oh no 0 - Sklera 1.Omaha, NE0116Aug 27, 2022
We had a stay of two weeks here due to work assigment. The staff was really nice and helpful and the hotel was clean. I setup my work station & had no issues with the free wifi. Free parking has limited spaces , that would be my only issue but I think thats most hotels nowadays. I would take the other persons review review with a grain of salt not sure what his issue is but looking at his other reviews I think it's more him than the businesses.
Helpful 1Thanks 1Love this 1Oh no 0 - Jan 26, 2020
We stayed there last night. We were at a party across the street from there. We made reservations a few weeks ago. But we realized they were at a Marriott 5 miles away. We told them what happened and how we would be drinking and didn't want to drive. They understood and canceled our reservation so we could switch to Spring Hill suites. We were very satisfied with the room and will definitely go again. The Marriott staff was very helpful and understanding of our situation. Thanks Marriott.
Helpful 1Thanks 1Love this 2Oh no 1
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