SouthState Bank

South State Banks loan customer service is horrible. They were unable to process an automatic payment request for a home equity loan for months despite assuring us it would be processed. Then the bank reported our payments 30 days past due and as a result my credit score dropped 22 points. The online credit help people cannot give me a managers name and are unable to resolve. Incredibly bad customer service and bad faith.

Every week or two I get a notice saying my login to online banking is locked out. No on can tell me why this keeps happening (always after business hours). So frustrating. I've been with South State for years, but am looking for a new bank.

I worked with Chris Ward, who is a Mortgage Loan Officer at the 45 E. Antrim Dr. location. I cannot say enough good things about Chris and the way that he handled our mortgage process. He was thorough, efficient, and pleasant! We had no trouble navigating through the hoops of regulation, and he communicated with us constantly in regards to information that he would need, and why he would need it. I couldn't have been more pleased with our experience and will definitely be calling Chris again down the road.

I've never set foot inside, but I've been through the teller drive-up a million times. Always quick and friendly, never had any issues or delays.