ScrubaDub Auto Wash Centers

Hi Carl - Thank you for reaching out and providing this feedback. We apologize for the inconvenience. Did you let a manager know so we could make things right before you left the property? We have a 100% satisfaction guarantee with every service so all you have to do is let a manager know any concerns and we will redo the service free of charge or refund your money in full. Please email our Customer Care team at satisfaction@scrubadub.com referencing this review so that a manager can follow up with you and make things right. Sometimes customers damage our vacuums in between use and while we regularly check them throughout the day, we rely on customers to let us know if they are not satisfied in between our daily inspections.

HI Paul, We always strive for 5-star service and love hearing from customers but I think there must be some confusion. Did you know we have an Unlimited Family Referral Rewards program where existing Unlimited Members can refer family vehicles and both family members save $$. For each family member referred you get $15 credit and they can join any plan for $6! We have a variety of Unlimited wash plans at our Salem NH location ranging from $18.99 to $42.99 per month at retail but when you factor in either our family referral rewards program or upcoming November sale you and your wife can save over 80% across multiple months. Please email me directly, Mat@scrubadub.com, if you'd like to coordinate a quick phone call to learn specific details so we can ensure 100% satisfaction. Respectfully, Mathew and The Customer Care Team

Marc C.

We apologize for the poor experience. At ScrubaDub we always do our best to honor customer special requests. Did you let a manager know what happened? Was the employee you interacted with wearing a name tag? We have a 100% customer satisfaction guarantee and If you're ever not completely satisfied with your wash, just let a manager know and we will clean it again until you are satisfied or refund your money in full. Sometimes we have new employees in training who are still learning our customer service procedures and we deeply apologize if this was the case. We would love to make things right and hope you reach out via email to our customer service team at Scrub@scrubadub.com. We look forward to hearing from you.

Best,
Melissa

Gabriella.,

We apologize you were not satisfied with your wash experience. At ScrubaDub we do whatever it takes to make things right for our customers. We try to minimize our lines as best possible with new technology and tablets. We also guarantee all of our washes. If you're not completely satisfied with your wash, we will clean it again until you are satisfied or refund your money in full. We would love to make things right for you. Please contact our Customer Service team at Scrub@scrubadub.com.

Best,
Melissa

Hello David, Thank you for your feedback as it helps us improve. It seems there was a major miscommunication and we'd like to provide you with a complimentary re-wash to make things right. After speaking with the management team at our Salem location, they apologized for the confusion as it seems that there was no clear signage directing you as a first time customer on where to redeem your ticket and our cashier should never have spoken to you the way they did. The managers were not aware of how you were spoken to and they would like to personally apologize and reclean your vehicle with our compliments. Could you please email our customer service team at matta@scrubadub.com so we can coordinate a convenient time for you to return to make things right? We take all customer feedback very seriously and look forward to hearing from you so we can issue a complimentary wash at a time that a manager can be on location to ensure your satisfaction.

Mark,

Thanks for sharing your great service experiences at ScrubaDub. We are as passionate about customer service as we are wash quality. We love our customers and we look forward to keeping your car ScrubaDub Clean!!

Best,
Melissa