Royal Auto Group

I bought my very first car here today. Very comfortable and super helpful. They did all the work for me and I just picked out a car, signed the paperwork & left. The prices are super affordable & they are all super nice and sweet. I will definitely be back when i decide to upgrade my carb

Horrible they sale you lemons and don't wanna take the car back and are very rude . This was lace should be investigated

Bill is a jerk.

We spent two (plus) hours negotiating a deal. Then last minute he decided it was too fishy to have someone from New York want to pay cash for a car and to not have the title for the trade in. (Mind you I didn't plan to trade in my car, nor did I plan to pay cash. They said it would be fine, I could mail the title and suggested a wire transfer when I said I had the money saved and plan to pay the loan off immediately). He called me a criminal for their suggestions!

Then when I told Bill he needed to be straight up with customers in the future from the start, he yelled/swore at me and told me to get out of his business. I have no problems with policies but you need to announce them before you make someone wait around for hours. Also, if you have "policies" you should not make suggestions to customers that violate said policy. I do not know how he hasn't been fired. Such a jerk! Next time I will just pay a little more to be treated kindly in New York.

At least the sales manager apologized before we left for Bill's behavior, apparently this happens daily. I appreciate the apology but still unacceptable.

Im not recommend this place because workers is unprofessional and working liers! I buy car on October 2020 by today I didn't receive my title when i call they tel me dealers lost my title and i have to wait another month it's horrible place

Definitely would recommend buying a car here. Just picked up a 2016 Nissan Altima at a very good price below market. If you're looking to buy a reliable, safe, and we'll priced vehicle this is the place to go. And Kuran is definitely the guy to go to. He's a very helpful guy who gets straight to business, with him you'll be out of there and in a new car in no time.

This place is a HUGE scam I would never recommend this place to anyone not even my worst enemy! They want the deal and will scam and rush you to sign a contract that is not legit. Please do not go here and get scammed too! Debbie is horrible. & her trolls is to

I don't know what people didn't like about this business. The guys are upfront about what they can do for you when you go to sell your car. Everyone we dealt with were kind and helpful.
We sold our moms car here, for a fair price given it's dings and dents and the fact that it set idle for two years. They didn't turn us away like Gormleys Auto Center in Gloucester City because I was a woman of color selling a vehicle whose owner is a Camden City life long resident. I believe we got a reasonably good deal. They offered us water and tea and we're respectful and professional. I only wish their bathroom was in better shape.

Max and Mustafa were fabulous!!! We went in to look at a new Mercedes and left with a beautiful car! Not only were they so helpful in the buying process, Max even set up the whole entertainment and Bluetooth system for us! It was a simple process and we are so happy with the purchase! I would highly recommend Royal Auto Group!

I purchased a vehicle on 11/27/20 which I am very satisfied with thus far. However, I am not so happy with the salesman/manager or the business practices that go on at royal auto group.
First of all I had no intentions of purchasing a vehicle anytime soon as I am currently unemployed due to covid 19 and don't have the greatest credit. Unfortunately I was left with no other choice when a tree limb fell and totaled my car. Insurances paid off car loan but I was still without a car and no cash to buy another.
Luckily my son has decent credit and offered to get the loan in his name. I searched capital one navigator and found a vehicle I was interested in. Took a test drive and told the manager I would get back with him as we were getting our own financing.
My son was preapproved by capital one. Since we already knew that we wanted this car from royal auto, he sent all his financials to cap one. Now we just had to wait to hear back. In the meantime, I did'nt want the car to sell so I let manager at royal auto know the 411. In that conversation the manager said my son had to fill out one of their applications online. I made it clear that we already had financing and did'nt want credit run again. He assured it would'nt happen. Well he did credit check 4 of them plus the cap one decreased my sons score by 40 points. The manager tried to have my son use another finance group. My son was p/o'd as he already set up financing with capitol one.
Waited 4 days and heard nothing. Called Capital one and recording says, you were approved and everything was sent to dealer. I called dealer and it seemed like he had no clue what was happening. He even thought that my son had already taken the car. My son had never even been to the dealers. I wanted to know what the hold up was as I was now paying for a rental everyday. He said he was waiting for my son to go in and sign the paperwork. (No one had informed us that everything was ready and he only had to sign.)
So we go to royal auto. Problem. My son has no license. Manager said that now I have to co sign the loan or I won't be able to register the car in my name. So he runs my credit (which is bad) and the capital one rate goes up over 10%. Now the manager says there's an offer for 7% with the company he was pushing my son to go with from the beginning. So we went with the 7%. (found out later that I could have been a guarantor on the loan without being on the financials. so my son could have gone with cap one at the lower % on agreement.)
I was at another desk speaking with my insurance co., during which time my son started signing the paperwork. When it was my turn to sign I asked why the cost of car $18,942. was not on the contract. He said, it's there, the tax, etc. is added to it for the total financed. Well after getting home I added up everything and was overcharged $1,895.00. On another paper it says accessories $1595.00. When I called him and asked what this was for, at first he said it's the warranty. I never bought any extended warranty. It was never discussed and I had no paperwork for it. I don't remember signing for it, he say's I did. So I had him email me a copy. He did. It said that $1595. was for allstate ACP., but it had no signatures. When I questioned this, he said he would send me a copy with signatures. This took him 3 hrs and 2 phone calls before I got it. Looks a bit fishy to me but I called him and said I don't remember signing but I have no paperwork for it at all and asked him for the info so I could cancel it. Thats when he said it's not that kind of warranty. Its because the car was a certified preowned and has new tires and brakes, etc. I am just amazed what people get away with and what they will say. I argued that I bought as is and can't be charged on the back end because the car has new tires, brakes, etc. So he asked what I wanted? Did I want to bring the car back? I said, I want my 1895. back or taken off the loan and if not, then yes I will bring car back
This was on Tuesday 12/1. He said that he had a meeting with the owner on friday morning and would let him know and call me back that day with an answer. I did'nt want to wait that long but he could'nt do anything without speaking to owner, he said. I asked him to text me these intentions so that I have it in writing. He did. Friday came and I did not hear from him. I called him friday eve, not there.
I spoke with him today 12/5 and asked why I did'nt hear from him yesterday. He had no answer except, I will call him (owner) and get back with you as soon as I get a minute.
I am not letting up on this. This is theft. Some people may say, its only $1895.00 is it worth the hassle? I say yes. That is almost 6 months of car payments. The way it was done is a crime. He did not explain anything. Went over nothing. Mileage is also 2500 more that limited warranty reads. I left with gas light on E. I will follow up with FTC and lawyer if nothing is don

They sold me a lemon then they refused to fix the car the strut came off they blamed me which is complete lie. They are fixing the strut but not the windshield that was broken because of it. Why are they selling cars they wouldn't put there on kids on. Video proof on twitter