Ross Dress for Less

When we entered the store last night, we were greeted right away. As we walked through the store, we kept noticing how clean and orderly it was. Employees were cleaning shelves, straightening products and happily helping customers that needed assistance. This was the nicest Ross I've ever been in. Well done, keep up the good work!

The Manager is out of control. I've never experienced such rude behavior and treatment towards guests. I went shopping tonight. And was told I had 5 mins. I said no problem. I was in line exactly at 5 mins. Myself and one of other customer. Over the loud speaker he announces our cash registers are closed get out! And yells to three other guests on the other side of the store to get out there closed. I totally thought he was joking. And I was standing in line. Then he berates me for being 2 mins late in line. I told him I was exactly there within 5 minutes like previously said. And he continues to harass and berate me and the other lady in line. I asked him multiple times if wanted me to leave. And to please stop being rude, that I was getting anxiety and visibly shaking. But he continued, to explain to us we are the reason he hates his job, that customers aren't always right, that we were in the wrong for him still having to be at work. Then he apologizes and says that he was having a bad day, like it was an excuse to take his emotions out on guests. Then he'd take it all back and get mad at us again. It was crazy. I started recording for my safety, and will be sending the video to corporate. It's wild that you have someone so mentally unstable and no regard for customer service running your store. Will never come back.

If i could give zerooo stars i would! Today 8/6/22 2pm. Whoever the chick is on the fitting room- get a new job. Ross is not a courthouse. Daughter and I places our items on the rack to go into the fitting room- the lady counts it says 7. We tell her its 8 items because we dont want her telling us something later. And i had 2 items. As we enter the fitting room it is HOT, i mean no air at all not just no ac NO AIR! I get done with my stuff and my daughter hands me 4 of her items to hold while she finishes. Well i go towards the crazy fitting room lady to hand her MY 2 items and my 2 tag- and i start walking towards my daughter infront of her fitting room- the fitting room lady starts yelling " i cant let you in there with that stuff" i go " this is my daughters stuff just holding it cause its hot as hell in there shes sweating just trying stuff on!" She goes " well i have to give you a NUMBER!" So she hands me a # ZERO. lol. I laughed so hard. Told my daughter to stop and not try anything on anymore. Came out gave all the crap to the crazy lady and left the store. I forgot to mention she knocked on a door while a girl was trying stuff on and said " everything okay in there cause i haven't heard or seen you come out". What is this , prison? Who talks to customers like that! I came to shop in peace and air conditioning not to have a fitting room lady annoy us. Never coming to this location again.

So sad to be treated the way I was treated today at Ross. There were two people still shopping but blocking the entry to the line that was empty. so I went around and walked up to the TWO empty cashiers that were talking between themselves. I said "sorry I went around all other ways were blocked, I hope that's okay. " the male cashier ,Tyler, said "well the line starts over there, but okay" with the rudest tone. I said well there were people blocking the line, and he says "yeah meaning you'd be the last in line" again with the rudest tone. and laughed with his co worker at me. I caught his name then left. I decided to call to try to speak to a manager because it was so upsetting to be talked to like I was dumb or avoiding a non existent line. to my surprise tyler is also the manager. How unfortunate for the company to have someone so unprofessional. I know that if he treats others the way I was treated today Placerville Ross will lose more customers and by the looks of it they aren't doing to well as it is.
When Tyler answered and acknowledged himself as the manager, I then asked for the corporate number. He cut me off saying "it's on the receipt, you can file a complaint but they aren't gonna do anything. Bye! " and hung up on me.
I will be following through with my complaint.

Not a bad store. It is what anyone can expect from ROSS. They have what you want today and maybe never next as well. Lines were long with inky 2 registers open which makes it go slow as heck. Only come here for clothes and the occasional kitchen item that is need like cooking utensils

Great store I found everything that I was looking for and their COVID guidelines were great. The store was clean and had a lot of items, I was also assisted by patient workers who made the experience better. Overall definitely recommend.

This Ross in Placerville is very clean and organized. Staff is friendly and customer service is great. I found what I needed. My compliments to store management who keep the store under control.

Honestly, this is the best Ross I've ever been to. They keep the aisles clean and the products are great. Also the girls that work there are great, too. Not sure why the reviews are so low.

Sadly the staff here are not friendly or helpful. Today I made a return with receipt and they made me feel like a criminal, "is it worn? What's wrong with it, accusatory tone plus she barked it requires a CDL? No way. A CDL is required only when you have no receipt and the store can keep track of returns.... Will think a half second about returning.

It's a Ross, but no mask rules and they don't have any masks or sanitizer even made available, so the entire place is no rules no whatever, even if the workers wear it. So ya, not for me... but it's a Ross!