O'Reilly Auto Parts

Not helpful, this is an odd location. I like my local O'Reilly's. But we were having trouble with idle and hesitation in my mother's SUV while visiting relatives. It's been very hot in ABQ lately and there is no shade out front. The staff was more hesitant than the SUV to make recommendations. They didn't want to come outside to take a look or use the code reader to check the PCM for any history. There was no check engine light even though it was running very rough. But because I said there was no check engine light, they didn't even want to try. I purchased a $90 throttle position sensor but the blades on their new TPS part were wider than the old one. I didn't want to force the plug to fit so I just returned it. I'll go elsewhere.

The store is well-kept, clean inside and out. It's located in a nice area and I expected the same great service as my local shop. Unfortunately, this location was not staffed with folks focused on assisting customers. I'll try the one on San Mateo.

I needed to get a replacement blade for by back window wiper. Martin helped me look up the specific blade my car needed AND installed it for me, no extra charge! Great service, clean store, definitely will be back!

Have attempted to support this business 3 times now. Each time I have had an issue with finding a catalog to research correct model numbers. Salesperson has never come out from behind the counter to offer assistance. Prices are a little higher than other companies. Maybe I will try again in 6 months to see if they have discovered what customer service is.