Northern Hotel

5 stars for Shelby; she is the epitome of customer service.

Let's be real here, Billings is for views/a home base for surrounding areas. It's not a food Mecca or hospitality hub. My review of Jakes was good but one meal out of a week ain't much.

The hotel is older so outlets are not plentiful. You have to request a fridge in the room, which is not uncommon I feel. The no coffee in the room is lame but I understand why: hygiene. The rooms are over priced but if you want to stay in the area, they got you by the wallet.

If you need anything, only ask Shelby. The male night crew is a joke. The older dude definitely peaked in high school and rather say no.

I had a conference here, so I stayed here. It was convenient. I was excited. It's close to the airport (as is all of downtown Billings). The hotel seems very nice. Parking is included in the room rate. The staff were nice. What was not so nice? The NOISE! Oh my gosh. Every night, it was so noisy from the street. Then my last night there, there was a wedding, and the wedding noise was insane in my room. I think my room was directly above where the reception was held. It's like there is no insulation in the hotel for any sound. I've stayed in hotels in cities before and haven't had this type of experience.

There was no mini-fridge in the room. The bed was comfortable, but I didn't sleep a lot with the noise. The bathroom was nice with a walk-in shower.

Overall, because of the noise, I wouldn't stay here again. I saw a major hotel brand very close to it. If I came back, I'd stay there, and I really like boutique hotels.

Our experience with the Northern Hotel was just okay. We ended up having to stay over night due to the bad weather, and it seemed to be the best option we could choose from in the area. However, the hotel room cost was $229 for one night, and I don't think that the price was worth it. The rooms are pretty small and it was honestly pretty dirty in there. I found two dead flies in the window sill, and the bathroom didn't seem the cleanest either. The door handle was also super odd that you had to open it upwards or else the door wouldn't open. There are just weird kinks to the hotel.

When we came in, the lady that was working at the valet was very rude. She got annoyed with us when we weren't sure what she was asking. It was really a bad way to start our experience at the hotel. The other big negative is how loud it is. There is a gap under the door, so you can literally hear everything being said in the hallway.. All night long.. We will probably not come back to this hotel.

I recommended the Northern to out of town guests (a family with two small children) and was disappointed. No microwave or small refrigerator in the room/suite. Other details amiss.

Every once, in a while, you find a hotel that just exceeds expectations! And the Northern hotel in Billings did this for us. I am originally from Billings, and most of my family is still there. I wanted to bring my father back to his hometown to see his siblings again. This most likely will be our last visit altogether as my father is very ill. I need a specific room to be able to accommodate his needs being in a wheelchair and having a CNA with us. The accommodations were perfect! The is location is prime, and the service was outstanding. If you have the opportunity to have Shelby check you in, you'll see exactly what what I mean. Not only did she make our stay easier, but definitely more comfortable! I loved having the little restaurant at the bottom of the hotel, and the valet parking was a bonus for us! When we head back to Billings, this is exactly where we will be.

While planning our trip to Yellowstone we decided the stops on the way there and back we're also important so booked locally owned or locally significant hotels - so on our way out of Yellowstone chose to take a northernly route through Billings and stay at Northern Hotel.

We enjoyed our stay and we're very happy with the accommodations and staff.

The room was a standard size (the rooms of some historic hotels are smaller than normal) and the beds comfortable.

It's located downtown Billings in an area with good restaurants and cute shopping. The Big Dipper (ice cream) is right across the street if you want a cold treat. An historic movie theater is about a block away (The Babcock)

We loved this hotel. We stopped in Billings on our way to northern Montana, and this hotel was perfect for our one night there. Downtown Billings is delightful, and the Northern is perfectly located for walking around and enjoying the city. The room was clean, large, and well equipped. However, I think it would be nicer to have a coffee maker and a mini-fridge. The staff in the hotel and the bar were friendly and helpful, and we would definitely recommend the hotel to anyone traveling to Billings

Love this hotel so much! I got married in Billings and stayed the night here. They had great service, and we added on the rose petals package option! They were also running a locals (Montana) deal at the time as well, which was great! Definitely check their running deals. This would be a great place even for a staycation. Also, as a former local, having Bernie's right down stairs is one of the best parts! One of my fave breakfast/brunch joints in town!

Poor Front Desk service, could not answer any questions, like where our rooms were. Had to dig thru my purse to sign the receipt. They could not provide one. When we asked for directions and complained, one desk clerk called me a name. Never stay there again

Staff other than valet staff unfriendly and uncaring.
Concerns were not addressed
Two nights and no cleaning of the room. No fresh towels. No apologies.
No bathtub rooms in the entire hotel!
No full length mirror I'm room. Had a dressy event. Couldn't see ourselves.
Bernie's was overcrowded by towns people. Waited 45 minutes to find out grill was down due to shortage of help. Overpriced and mediocre "brunch". Coffee cup got cold abs hard to lift.
I won't return.