Mock Ford Sales

My husband bought himself a new to him truck yesterday and can't stop talking about the pleasant experience he had with everyone at Mocks Ford Sales from his sales person Scott to Lance Daniels and Gene Mock. Since he had been considering this for sometime, because he does not replace anything in his life lightly, in fact he had his old Ford truck for over twenty three years which he had purchased from Mocks Ford Sales. He did go to other dealerships and did look at, test drive, and talk numbers but no one made him feel comfortable and like he was home dealing with family like Mocks Ford Sales. Thanks again for remaining the kind of dealership that you want to send your friends and family.

Horrible experience!!! Never will I go back! I should take them to court. My story in short and I have all the paper work to back up what I'm saying. I went in for a service call for my 1999 ford explorer inc. typical oil, etc tune-up. They found things and got my car back in eight weeks. Return calls weren't important to them and when I went up the chain the service manager was out sick -- bull shit! Keith Strong was a disservice manager with a monkey mechanic. My god, what a bunch of crap! My service engine light was on and brought it to Kelly's who are awesome. Mock ford failed to change my coolant thermostat but rather did not install one but charged me for the thermostat and work. My appreciation to Kelly's Automotive and Les Schwab for their work on my explorer. Mock Ford as the raven said "never more".

This dealership has a problem with communication from their service managers to their floor technicians. They will quote you one price then give you a whole different price when the work is done. Then they won't fix all the problems that are on your car and then try to get you to bring your car back to get a more work done after they said that all the work has been done. This is the worst experience I've had with this dealership since 2011. When you take your car in for one problem, they come back with nine things so a bill that goes from $900 ends up being 5000 by time you leave the floor.

My dad bought a used truck (2015 F250 6.7 w/150000ish miles) from them that had to be taken to a mechanic before my dad could even pick it up, that should have been the first red flag. After 5 months and only putting just over 2000 miles on the truck it now needs a new engine. The current shop says there is obvious signs the engine was worked on internally, as bolts were missing from several locations only visible if you took the motor apart. Now my dad has a $25,000 yard ornament and no daily driver as a new engine would cost $15000 and take 2 months to get here.

If you don't mind waiting while service writer deals with one person at a time and doesn't even acknowledge you exist, then you won't mind Mocks! I just wanted a question answered! I left after ten minutes. I ended up at the Valvoline oil change place nearby and had excellent service

NEVER GO HERE UNDER ANY CIRCUMSTANCE!!! I called inquiring about a very specific vehicle that was listed on their website and I was told by Melinda on the phone that yes the vehicle is on stock and here on the lot. So I just drove 45 minutes to come here to look at it and guess what... the vehicle was not here!!!! I was then told by another salesman "oh that van has been at the body shop for a month now"

This girl Melinda was SO RUDE AND DISRESPECTFUL. She absolutely did not care even the slightest bit that she gave me the wrong info and did not know what the heck she was doing. The other salesman/manager didn't give a crap either. She mouthed off at me like I was in the wrong when I most certainly was not! You do not talk to a potential customer with that tone and attitude that she had. She has absolutely no business working there and should be fired.

And as for the other guy standing there... same with him. He could care less about earning business as well and didn't even try to apologize for her mistake and inconvenience.

Time wasted. Gas money wasted. Energy Wasted. NEVER GO HERE AND DO NOT TRUST WHAT IS PUBLISHED ON THEIR WEBSITE

This business is absolutely disgusting and you do not deserve business from anyone. I will NEVER step foot in your dealership and I will happily let the public know that your employees are rude and deceitful.

I have a Ford and I got my mirror knocked off. The Parts Department was great and got the part for me right away. But after 2 weeks of calling everyday in the service department and finally talking to someone in the service department who said they would check and call me back. And never did, I picked up the part and went to someone else.

They act like the best but they suck!

I'm disappointed with their pricing practices as they sell vehicles for thousands over MSRP without seeming to care about earning your business. In the past, I used to buy vehicles from Lance, a good family-owned business. However, it now feels like they only care about ripping people off and doing business with those they can take advantage of. I'd advise avoiding this place and considering Lithia instead, where they treat you respectfully and value your business, regardless of your appearance or how much money they believe you may have.

My mom has mesothelioma and lives in Gasquet. She was evacuated from her home because of the Smith River Complex fire but, still needed to get to Grants Pass for chemo. Since 199 was closed, she had to drive over via 101 and 42 to get to Grants Pass. 20 minutes outside of Roseburg and the check engine light on her Ford truck came on. She made it to Mock's with 45 minutes to spare for her chemo appointment. Keith and his team jumped into action and got her over to the rental car office so she could leave her truck for diagnostics and still make it to her appointment. Just wanted to say thank you so much for being such amazing humans and for going above and beyond to help someone who truly needed it! Much appreciated!

Mocks was amazing! We were on a Rv vacation exploring the Oregon coast and as we were leaving California the check engine of our motor home with a Ford E350 came on. I called Mocks and the wonderful service advisor, I forgot to get his name, told me to come in the following day because most of the service technicians were already off work. When we came in the next day we luckily connected with the service advisor I had spoken to previously with the big handsome beard. He connected us with a young female technician, again I apologize we didn't get her name, and her 4 legged assistant, Missy She diagnosed our engine, explaining all the codes, & gave us peace of mind to continue our vacation. I think we were there, at the dealership, maybe 35 minutes. it's so nice to have a business demonstrate this level of customer service!