Michaels

Staff is super friendly and will go above and beyond for you to make sure you get what you need!
Some of the complaints I've been reading are more corporate issues. Don't ding this wonderful team at Michael's!

They've earned their 1 star
...messy...to the point of unsafe. Poor customer service, specifically management. Thankfully Hobby Lobby is next door.

The customer service at this store is nonexistent. The cashiers have no idea what they're doing and they ended up charging me $25 more than what I should've been charged. I had to physically get the buy one get two free sign and show it to the employee so they would honor it instead of trying to charge me for two and give me one! I guess equity counts more than quality good job America.

Today is July 21, 2019 and I went in to pick up my custom framing to find 2 ahead of me and 1 worker. I asked if she could call someone to handle a pickup. Lady arrives trying to handle online pickups. She asked the lady to my left and she replied no. I explained I have a pickup - she asked for my ID. Thought that was weird but whatever.

SHE couldn't find it. Family rang. My cell I answered. Asked when I ordered it. I couldn't recall saying this I proffered that I was called today. She said no one calls. Well, they Called me. I let my family go. She says THANK. YOU.
I meant those periods after Thank and You.

I went on to ignore that tone explaining it's custom framing and it nwas ordered over 2 weeks ago. She said 2 weeks ago, we'd get rid of it. Ma'am not when I've prepaid and chose my custom framing.

It clicks now. Ohhhh, you said you have an online order so I was looking there.

Yall, I said I have an order. At any rate, it was the kick to stay focused on the west location or try hobby lobby then the local options.
So busy getting aeay, I forgot to go to penzeys east.

They have one part time person in the framing department that shows up for 3.5 hours a day?? Does anybody want to work anymore?? 6 weeks to get my stuff framed this place is a joke. Never recommending this place.

Michaels is my go to store for drawing and art supplies. I often use there 40% coupons religiously, without fail you'll see me there every sunday buy something.

This store can be very dangerous though. With everthing they have I've tried to convince myself that I can probably knit or scrapbook. Without fail a can't do neither.

This place has something for everyone or if you're not in the crafting mood just browse their dollar section.

In general I am a fan of the Michaels chain, but I prefer the westside location. Comparatively, this one seems a bit darker, more worn, and I swear the layout has changed at least a couple of different times in a few years.

Things are usually well-stocked and the staff is generally friendly. Sales are omnipresent and you can pretty much always find a coupon that will knock of at least 25%, and more often 40. Whether I'm crafting or shopping for party supplies for work, there's always something I didn't know I needed.

I pop in here on occasion because they have a lot of craft and holiday supplies. I don't do a ton of crafting, but they seem to have what I need when I need it, for the most part. I have also used their framing service, which is good and the staff are knowledgeable. Overall, the pricing is on the high side and service is very much lacking due to not having enough staff. For example, today they had 3 of 6 registers open and a HUGE line. I counted more than 40 people in the line. The people at the registers were very nice and accommodating. I felt badly for them, but was unhappy with management for not doing a better job staffing the store.

I usually find something here no matter what I need.
I'm most often looking for frames or prints, but also brushes, wire, flowers, seasonal decorations, storage, odds and ends, items for the porch.
This week I immediately found what I was looking for, on sale. A few days later they'd sold out, but I found something else I liked and got help from an attentive young lady who helped me avoid buying the wrong frame.
Now I know an easy way to distinguish between brands and will call about frame color before I get the next one.

I shop at Michaels online frequently and in general am very happy with the merchandise I have purchased. This was my first time shopping at the east Madison location and I will not be back. I asked an associate for clarification about the "buy online and pick up in store" program. She was condescending and acted as if she had never heard such a stupid question before in her life. The woman at checkout was very distracted and needed prompting to complete my transaction. Overall, the store is nice and well stocked but the staff took any of the enjoyment of shopping in store out of the experience. I will probably shop online or at Wisconsin Craft Market from here on out.