Luther Collision & Glass

Enormously happy with Luther Collision & Glass in Plymouth.

Someone hit my brand new car in my parking garage. When I discovered it, I was able to get a same-day quote from Rachel D., who was extremely friendly and thorough. The quote was very fair and reasonable (though just slightly over my deductible, which made it a tough call whether to pay out of pocket or make a claim!)

I dropped it off a week later at the next available appointment, and they shuttled me back to downtown Minneapolis where I live - from Plymouth. What service!

When the repairs were done a few days later, the bill was a bit more than anticipated, due to needing to remove the bumper (which I was told would be a possibility during the quote). Not a fun extra charge, but I knew it was a possibility and that was appreciated. I was also picked up by their very friendly shuttle driver downtown and brought back out to Plymouth for pick up. That is some luxury level service and was MUCH appreciated.

The only reason for the 4 star instead of 5 is that the car was washed and left to dry in the hot sun, which left water spots that I had to spend a full day claybarring and waxing out of my paint, upon which I noticed the bumper was pretty obviously misaligned from when they reinstalled it. I still have call them and ask them to adjust it, which I have no doubt they will.

Overall, very happy and would recommend to anyone. . My car's paint is a four stage (Mazda Soul Red) and is impossibly difficult to match, but the quality was impeccable and service was fast and friendly. Can't ask for much better than that!

I have been here twice in the last six months for service .
The first was for dent in the back of my mini van.
(Thank you cement pillar...)
The second was for a broken door window. (Thank you thief...)
Both times service was fast and friendly and I was happy with the final result.
I can say I would be happy to not visit them again though. ;)

Very impressed with the work Luther Collision and Glass did on my vehicle. Mell was very professional and friendly. They all got the work completed in a timely manner. It looks great!! They went above and beyond my expectations! Would highly recommend to anyone.

So to start off I did not buy my car from Luther. It is a Toyota 4Runner but I take it to Luther dealerships for maintenance and thought I'd go to their collision place for at least an estimate. The estimate was reasonable and (I think carfax tracks where you get repairs done) so I killed two bird with one stone.
The technician I worked with was named Mike Nelson and he made the whole process very smooth. He explained to me everything that he was going to do and more importantly the chance it could cost more the deeper he examined the car. We scheduled it for two weeks out, which was smart because all the parts were ordered and in by the time I dropped my truck off.
It look Mr. Nelson less than a week to complete all the work which was a pleasant surprise.
I will totally be taking my truck back here for any type of repairs and highly recommend this place every one is friendly and they are up front about everything.

Thanks again guys!

Ps the headlight and number where fixed can't even tell the damage

I had a crack in my windshield from drivers side all the way across to the passenger side. Most places were scheduling a week out. Luther Collision and Glass was able to get me in the next day. Sara Miller, Customer Service Rep, was very friendly and kept me well informed while I waited for the repairs to be completed. I had a great experience and highly recommend Luther Collision and Glass.

5 minutes ago

Vehicle was transferred here for warranty rust repair. Told 5-10 business days, took a month. After two weeks asked for it to be put back together then and only then was I offered a loaner. The rust issues were taken care of but the car is buffed out like someone feel asleep on the grinder...top it off I now have a major issue with air bags that where not an issue prior. Was told this is a common and minnor problem...if it's so common why was it not fixed? Leslie customer service was polite and fairly quick in response, other than her this place is a joke..better of finding a local shop

I sent my estimate in on 8/18/19 and was told I would hear back soon to have an appointment scheduled. SCHEDULED, mind you. After dozens of phone calls and emails to a universally unhelpful staff, they have simply stopped returning my calls and messages, and as of today a full month has passed and they still have not attempted to reach out to schedule an appointment. The insurance company made the check out to the shop so I felt I had to make this work, but now I will have it reissued and find a new shop. The worst of the worst, avoid them like the plague!

I was backed into back in January. Before that happened my driver side low beam was out. The accident occurred in the same area of my car and when the repairs were finished, the light would still not come on. I was told that it was a control panel issue and would cost a thousand dollars plus to fix. Today I had some maintenance done on my car, and without mentioning to them that I was previously told it was a control panel issue, I asked them to fix the light if it wasn't too difficult. I got it back, working, and was told all it required was a computer code to be cleared. I was charged $19 for the light and that was it!!! No thanks to the Luther Collision Plymouth for wanting to charge me another $980+. The work they did do for the collision was fine, but it makes me very leery, especially as a woman who doesn't know a lot about cars, to ever want to do business with them again. Definitely thankful I decided against the control panel and didn't get taken advantage of.

If you want high quality repair that is expensive and completion dates they never meet, then this is your place. My minor repair was supposed to take 3 days, as promised by their guy Jason. Instead, they had my car for 8 full days (1 day due to Memorial Day Holiday). Their work is high quality but their customer service is extremely poor. Even though I've been a customer for 18 years, I obviously was not important to them. I will never go there again.

My friend's teenage daughter hit my truck while it was parked in front of my parents' house back in my hometown, striking the back corner of the bed, breaking the tail light, and crunching the end of the bumper. I had a similar experience a couple of years before on the passenger side, again while parked, because evidently my truck is more cursed than a pirate ship. When it happened the last time, I took it to Luther Collision because their company deals in Toyota, and I was very satisfied with their work when I got it back.

This time around I had some different circumstances to contend with. My friend's insurance was covering the damage, Luther wasn't in their "coverage network," and I had just over two weeks before I moved out-of-state for a new job. I played ball with the insurance company and took it to one of their "network shops" for an assessment of the damage. I was underwhelmed by the service, and they couldn't get me in until after my new job started. Frustrated, I drove over to Luther with a copy of the other shop's estimate, showed them my damage, and explained the urgency of the situation. Their shop advisor listened, put his experience to good use, and penciled me in for early the next week.

When I got my truck back, it had several new parts not mentioned in the other shop's estimate, but that Luther had deemed necessary to get my truck back to the way it was before the loss. Luther was direct-billing the insurance from then on, so I was out of the middle (gotta love that). My truck looks great, and it was done A WEEK ahead of when I needed it!

In summary, the first time I went to Luther for body work, they did a great job of getting it right. The second time around, I couldn't be more pleased with both the quality of their work, and their terrific customer service. If you ever find yourself in the unfortunate position of needing collision or other body work on your vehicle, they're certainly worth your consideration.