Lush

Love you guys!!! Thanks for letting me take in the happy air.

Everyone loves your products!!!

Shoutout for your scrubs and your outstanding customer interaction and advise.

An ethical company with amazing options and even better customer service.

Mark was awesome tonight on a busy Black Friday in Sherman Oaks. The whole staff was super helpful and amazing - I strongly recommend this location!

Mark was absolutely AMAZING!! They were super helpful with me and girlfriend. Theyre vibes were amazing too super sweet and helpful!! They knew the right products to show us and what we were looking for!! If u come to this lush and mark is working here u are going to be very pleased and happy they are here!! Will be coming back just to say hi to mark haha

I just had the most incredible experience at Lush and I have to shout out Veronica! As a first-time visitor to the store, I wasn't quite sure what to expect, but Veronica greeted me with a smile and made me feel right at home. Her knowledge of the products was truly impressive, and she patiently answered all of my questions and guided me through the store.

Veronica's enthusiasm and passion for the Lush brand were contagious, and I left feeling like a true expert on all of the amazing products they offer. From the ingredients to the packaging, everything is so carefully crafted and high-quality!

I went home with a couple of items and can't wait to come back to try more things!

Their dry shampoo bars and the tea tree water are all I use for my shampoo and toner routine.

A local Lush is the best kind.

Bath, Body and all natural daily self care needs is what you get at lush. From simple yet aromatic soaps, shampoos and body wash to skin care cleansers, toners and scrubs and beyond.

The body sprays are strong and like no other which is clearly why they are some of the more expensive goodies in the store. Being a plant based chain Lush prides itself on originality. The Sherman Oaks location being one of a kind with amazing customer service, best health and safety practices especially during a pandemic and an easy to navigate layout and wonderful displays.

I tend to get gifts from here on my birthday from family and always try to return the gesture to those I know will appreciate the variety of Lush which is practically most people. The best thing for me is that all ingredients are listed on products and even sometimes on a small card or tag, especially for highly purchased goods.

Located toward the east end of the Westfield Fashion Square just next to Macy's on the first floor it's easy to get swept up and leave with some great finds especially with great service everytime.

The capacity limit is low which is good, but sense Lush - Sherman Oaks is eye and scent candy gone wild so you won't spend a crazy amount of time here as things will call out to you. And there's always an associate close by to help you hone in on what you want for yourself or someone in your life.

I'm a huge lush fan but got weirdly overwhelmed trying to shop for my husband for Christmas. The person helping me was so sweet and literally gave me a hand massage while showing me some of the lotions they had. I didn't feel pressured to buy which was really nice since I'm still trying to figure out what he'll like - but I'll definitely be back!!

I have been shopping at this Lush for 8 years. The person helping me today told me he was out of the product I wanted (shampoo). I asked for a sample of a different one and he told me I'd have to wash my hair in the store instead of giving me a small sample. After I told him I felt helpless, as my shampoo is never stocked that I had been using for years, and that I wasn't going to wash my hair in store, it was only then that he offered me one. It felt like a strange power struggle, and he wasn't helpful and it was really unprofessional to try to make me wash my hair in the store. Won't be coming here again as long as he's there. Luckily, he probably won't be there long.

Mark was so sweet I enjoyed learning abt lush and trying all the products both people were incredible and can't wait to go back

As a US ARMY VETERAN always on heightened alert, I have a high sense of smell, which means chemical fragrances are too much for me to handle. I love LUSH's commitment to ethical buying and how they are against animals testing cosmetics. And how every product is homemade with natural ingredients. I have lived in 14 states and been to many LUSH stores, but I have to tell you HANDS DOWN Miss Jasmine of the Sherman Oaks Westfield Location is the most knowledgable about the LUSH BRAND. If you ever are wondering what to buy for someone, describe a little about that person, and maybe what scents they like and Jasmine will have great suggestions for you! She really cares! What made me stop by as I made a mad dash to the APPLE store since I had a broken iPhone as I went past LUSH there was a digital ad in the window, to stop in for a "sample of KINDNESS". Curious I did ask about it. AND BAM! Jasmine was ready with a quick sample. I explained to her how certain scents are too strong for me, and she listened to what I wanted in a relaxing bath, and she offered some great suggestions, telling me the exact ingredients used to create the bath bomb products (since I am allergic to grasses and tea tree oil). Upon checking out at the cashier another beautiful employee named ALEX was kind enough to print out ingredient labels of the products I bought to stick them on my bag. Jasmine is the Assistant Manager and a GREAT one at that because she listens to customers, makes them feel valued, and when I returned a week later, she remembered my name and how I had an interview last week. She truly cares and is an incredible asset to LUSH!!

PRODUCTS: 5 out of 5 stars.
ASSISTANT MANAGER JASMINE: 6 out of 5 stars. (OUTSTANDING CUSTOMER SERVICE THAT I WILL COME BACK AT THIS LOCATION FOR).
CASHIER ALEX: Sweet girl, however my only note of improvement would be to make sure everything is in the bag at time of purchase. I do realize the store was crowded, but sometimes things are on the back counter for the customer. 4 out of 5 stars. Overall final avg: 5 stars!