Lowe's Home Improvement

Returned some brackets I bought about 60-90 days ago and figured I would get a store credit if they didn't find on my credit card. They couldn't find on my credit card and the conveniently do not give any store credit now! I will shop at Home Depot going forward. This is criminal

This store is sickening. Their online information does not match their stock and their store information does not match their stock. It's very hard to find an associate to help you and unless they are over the age of 50 they have no interest in customer service.
Their prices are no great deal unless its a clearance sale. Most things listed as on sale they do not have in stock.
Its really not worth going to this store unless you cal them and have then verify that they actually have the item in stock and ask them to hold it.

5/3 I Purchased a New Refrigerator from Lowes

5/6 Delivery Truck Arrived, they removed my old refrigerator from the house, then they removed the box for the new fridge from the truck, and when they remove the box to bring it in, the Refrigerator was completely smashed in on the top right back corner and dented on the bottom right back corner as if the refrigerator had been dropped. The delivery men tried to convince me to accept the damaged fridge saying if I took it in, they could do an exchange and have a new one for me in one day. If I refused to accept the damaged one and they had to take it back then they did not know how long it would be until I could get a replacement. This made no sense to me, so I called customer service, and the wait time was one hour to one hour and fifteen minutes. The drivers did not want to wait, so they said they would call their manager and have him call me. I receive a call from a number that showed "Potential Spam," but the delivery men said that was the number to answer it. So I answered, and I asked, "with who am I speaking?" he replied his name was Edgar and that he worked for 3961XDT, clearly I was already feeling uneasy because of what the drivers had already said to me and their attempts to force me to accept the damaged refrigerator, so I asked Edgar first, what is 3916XDT, I purchased the refrigerator from Lowes, he tells me they are the DC for Lowes which come to find out means their Distribution Center/Cross Docking Center in Passaic NJ. He tells me the issue is the drivers already marked the order as delivered on their cell phone against the order and to tell them to change it so he can process the exchange. If not, the order must be refunded, and I would need to purchase it again.  The driver sat on my front steps on his cell phone as if trying to change it from showing delivered to damaged. He said he did not know how to do it. I did not know whether he was pretending or did not know how. Edgar said he will take care of it (I do not recall the exact words, but they would have a new one sent to me, and he would call me back). In the meantime, I heard the one driver says to the other in Spanish, "I want to finish early today," which is likely the reason he did not want to take the damaged one back and likely why he did not want to sit around waiting and just marked it delivered. In the meantime, the drivers got up to leave, and I told them I wanted pictures as proof of what was transpiring before they left since I had nothing to show this refrigerator was damaged and refused or that I had spoken to anyone at Lowes. The only thing I had was an order showing delivered and a conversation from a Spam number telling me they worked for some place called 3916XDT, providing me contradicting information to what the drivers had told me. I proceeded to take pictures of the Refrigerator that was damaged, the truck, the two drivers, and a close-up of each of their Photo ID Badges on their arms. At this point, Edgar hung up with the promise of calling me back, the drivers left, but I still had my husband's phone on hold with Lowes customer service. After 57 minutes on hold, I got a person on the line (I forgot to ask her name), and she explained that what they said was incorrect and that an exchange was possible whether I accepted the damaged refrigerator or refused it. She put me on a brief hold after which she provided me with an "Exchange Case #" and she said I would be receiving a call within 24 hours from the DC with a new delivery date. After 24 hours and not receiving a call,  


5/7 I called Lowes customer service back and waited over an hour on hold before I could get a person on the phone (Gail). I explained the situation to her, and she told me everything I was told was wrong, and exchange could not be done; it has to be refunded and re-purchased, and she will do that in the system now, send a note to the DC and they would be calling me to reschedule the delivery. I get a call later that day on 5/7 from the DC and they tell me it will be delivered 5/8. 


On 5/8 @7:22 am I get a call from someone named Shaneeka saying that it was never marked as returned and that Lowes never pushed the order through to the DC, so the delivery will not be coming as scheduled. When I pushed for further information, she tells me that the DC in Passaic is only four weeks old and Lowes was trying something new to alleviate issues with deliveries or something to that effect and she will reschedule it. At 4:39 pm that same day (5/8) I speak to Tanasha who tells me it is now scheduled for 5/10 but that it is only an estimated delivery date, not certain it will in fact come on 5/10. (At this point i checked with my bank and I had two charges on my card for the refrigerator so I call the bank and put them on alert that I may need to dispute one of these charges.) 


On 5/10 10:30 a.m. I received a call from someone by the name of Desirea who proceeds to

Out of character space:/

I waited for a washer/dryer delivery on 6/30...with delivery window of 12:30-4:30pm. Not only did they not show up then, they never showed up! Never called! Everytime i checked the status, it showed that they were 2 stops away. I hung around until 10pm. Today is 7/1. The current status is delivery anytime between 8a-8p. It's now 6pm and still nothing. I called the Staten Island store at 5pm. It's now 5:55p and I'm still on hold 55 minutes! Unacceptable!!! Look at this screen shot.....

Customer service at this location is abysmal. An item was not tagged and the employee at the register refused to call for help to find the price or another item with the tag. They wanted me to go back after I checked out and get another item. It's not the customers fault a store item wasn't tagged. Ridiculous.

Don't purchase any appliances here. They push service contracts that are useless.
Dependable Appliance Repair... Service was terrible.
Called about thirty times everywhere to get this resolved.
Even called corporate to complain and no one answers.
It's been three long weeks without a refrigerator that I purchased only two years ago. I need my medication refrigerated and it's now being left in cold water or outside the window.
I just retired and I am very aggravated Lowe's has not resolved this complaint. I'm going to have to purchase another refrigerator and will be taking them to small claims court.
Not recommended!

Do not shop at Lowes. Customer service is non-existent. Ordered a frig for home delivery. Delivery by noon august 8. Notified by text delivery late. New eta by 4:30. At 1:30 receive call from driver. My address not on his gps. I could barely understand him. Texted him my address. Never heard from him again. Went to store. No help from anyone. No apology from anyone. Was told by asst store mgr fault lies with trucking company. Trucking company calls to tell me delivery by 4.30. Frig arrives at 8:45pm. 2 nice guys deliver frog. Between the two of them they couldn't put 6 words of English together. Had to throw out all the good that had been sitting in coolers. Next morning I noticed the frig was never leveled and doors not aligned.
Friends always shop neighborhood merchants. Big box stores care about one thing, bottom line. NOT YOU. I gave this 1 star. I would give it no stars. However you must give a star to post a review.

I ordered a refrigerator from Lowes from their Labor Day sale. First deliver attempt handrails needed to be removed, so delivery was scheduled a few days later. Refrigerator arrived damaged dented, and ice maker broken. Third attempt no show, because refrigerator was damaged according to delivery manager Mike's voice mail message.
After numerous calls to Lowes, and being hold for wait times almost an hour, I was told refrigerator would be delivered 9/24/22!
No associate reached out to inform me. I than called to cancel this refrigerator order, but received a text(4) that delivery was scheduled for 9/15/22 with 1:30-5:30pm time frame. Nothing delivered, no call. Call the store to speak with district manager & was informed by associate they didn't know who they were! Staten Island store on Forrest ave is "THE WORSE", Especially Mike the delivery manager! I've canceled my order, & will no longer buy at Lowes!
Mrs D. Carter

HORRIFIC costumer service! No one helped us, we were send to wrong aisles for the window insulation kit BY 3 sales persons (then they told us tehre is none in the whole store!) and we ended up ACCIDENTALLY finding it ourselves in aisle 3 . Come here only if you know what's where in this store ... which you would think the sales people would know ... and cherry on the cake - they were rude ...

They sucks they offer free delivery but they charge your credit card and when they deliver to your area the wood is not even good crack every where