Lowe's Home Improvement

Contacted them about a door installation. Received automated response that they would get back to me. Weeks later, didn't get back to me. I emailed them again with a copy of the original request. Get back an automated response that I was responding to an unmonitored email address. So I'm done with Lowes.

Very disappointed in the overall experience. I was promised a delivery time for them only to change it to the exact opposite delivery time. I had asked to speak to a manager to see if there's anything they can be done and of course the phone call was ignored. I bought things from Lowe's in the past, however, this will dramatically affect whether or not I return to the store and use the competition in the future.

I went to the Lowes in Scarborough and the employees were unhelpful and borderline rude. I decided to go and see if the Brighton location was any better, and thank goodness I did. Where Scarborough wouldn't help me place a $3k order for a fence, Matt at the Brighton Ave location was friendly, helpful, and even pulled some strings to get the supplies delivered a day earlier than expected. I'll drive further to go to this location from now on. Kudos to Matt!!

I went to the Portland Lowes to return a damaged screen slider I had bought the night before in Auburn Lowes. The return was easy, customer service told me to go down to screens and doors and ask Joe to help me get a new one. Joe was not helpful. He cut me off when I told him what I was looking for and said they were out of stock. I told him the website said there were 5 in stock. That's why I was there and not back at the Auburn store. The young man sitting at the desk with him popped up, took me to the screens, smiled, joked, pulled out the slider, rang it up and got me a cart to take it to the car. Joe never left his seat.

Joe gets zero stars!

The young man (I wish I got his name) gets 5 stars!!

I don't really need much from Lowe's except:
1. Parking
2. Seasonal things to plant
3. Deep discounts on dying flora

I get what I want here, so I can't complain:
There's always ample parking. And since it's far enough away from the peninsula, I run into absolutely no one I know here (also I think I bring down the median age by a substantial amount when I roll in at 10am on a Tuesday so that's a nice ego boost). It's also much less busy on the weekends then the one by the mall is.

Lowe's as a corporate brand does a really exceptional job at seasonality. Unlike Walmart or the Dollar Tree who, for example, like to start rockin' Thanksgiving stuff in early August, I'm not going to find mums until it's mums season, y'know what I'm saying? Also, contradictory to what I just said, I appreciate that they try to extend the lives of certain plantables (like when I forget to get my cherry tomato plants, but they still have some in July).

And the racks of barely alive plants aren't as picked over as other Lowe's, so I like that I can find the rare hidden gem (and I'm sure this isn't right, but their discounts seem much deeper here than the location by the mall).

I will say the staff here isn't my favorite. Recently a lady kept me in line as she scanned and rescanned one of my plants because she just couldn't believe the price of it (and, on another occasion, I had a garden center employee come up to me and ask me where I found my flowers). Shows you how much they're really paying attention. But this doesn't bother me, because for my gardening needs I'd rather approach then be approached if that makes sense!

Lowes, is my go to store for all my home projects. The staff in Windham are very knowledgeable and very willing to help finding what you need. I just purchased 3 exterior doors for my home. I also appreciate Lowe's for honoring military with a 10% discount on all purchases everyday!

This May [2022] I tried to swap out the cartridge for an old leaking Delta bathroom faucet and ended up cracking it. My bathroom is quite original to the house which was built in 1947. The good thing about this is that the house hasn't been "remuddled." One of the bad things is that I don't have any shutoffs under the bathroom sink and the pipes were too big (2.25" outside diameter) for me to buy inexpensive tools and install shutoffs myself.

I have plans to gut-remodel the bathroom soon, but the cracked faucet had to be dealt with first. Because the faucet wouldn't stop running, I was having to turn the water on at the main in the cellar (thank heaven that it's not outside!) for brief periods when I needed to use it. I emailed and called a plumbing company that I'd successfully worked with in the past but received no response. That was very disappointing but I've come across that behavior frequently with tradespeople. I would have appreciated a short email or voicemail that said something like: "Sorry, we're swamped; please reach out to another vendor." I don't know why that's so hard for people to do.

So I went to Portland (Maine) Lowe's and bought the most inexpensive faucet that they had, a single-handle Project Source faucet ($36.91 with tax) because I hope to do the long‑pending bathroom remodel this spring or summer. While checking out, Renee at the register asked me if I wanted to have it installed. I didn't know that Lowe's would install that small a piece of hardware. She gave me the price; I asked if I could think about it. She said yes, go to the customer service desk if you decide you want installation.

The next day I decided yes. I went to Lowe's customer service desk. They were great. Two people helped me. The first employee was Dawn who said the installation request has to be processed at the time of payment for the item. She came up with a simple workaround which was to process a return and resell the faucet to me. I thought that approach was creative and practical.

Because Lowe's was very busy that day, a young male rep (David Grondin) took over. As he was booking the installation, he asked if I wanted to have shutoffs installed as well. I was so thrilled - I had no idea they offered that service. I said YES! I figured that if the old faucet issue was a total disaster requiring major work, the newly installed shutoffs would allow me to run my washer, kitchen sink, dishwasher and shower. Living without well‑working plumbing is like living in the Middle Ages - not fun.

Handy.com coordinates the installation for Lowe's and the tradespeople. They promptly emailed me and texted me with the appointment date and window (12-3PM). They gave me the plumber's contact info. Steve Punski was the plumber. We connected. He came with his assistant Jeremy Henderson in the appointment window as agreed. They were great! It turned out that my water pipes were original to the bathroom, and were made of brass. Because of the larger diameter, the Sharkbite shutoffs would not fit so they had to lay new copper pipe. Deinstalling the old faucet took a lot of patient work by Jeremy in a tight space (my bathroom is 7' x 7'); the vanity is by the entrance to the bathroom which opens onto a tiny vestibule. To get the old faucet fixings off, he had to lay on the floor with his legs extending into the vestibule, onto the large forced‑air metal heating grate. I'm sure it wasn't comfortable but he didn't complain at all.

As I said, the Project Source faucet I bought was the most inexpensive I could find. But it moves smoothly and works well, and the size of it fits the sink well (good scale). I like it even though it will be replaced by a wall‑hung faucet when the bathroom remodel is done. The original downpipe setup including the drain assembly was old and not reusable so Steve went and bought parts. He bought a new one with an electric blue drain. The color is so unexpected; I love looking at it, especially in the morning. The initial cost for the faucet and faucet and shutoff installation was $271.88; there was an $80 charge for extra parts needed. Steve and Jeremy were great and I felt entirely comfortable with them in my house. We chatted a bit during the work and I enjoyed it.

I am very much a DIYer, but this repair was definitely beyond my skillset. I'm very glad that Lowe's offers the installation service through Handy.com. All the Lowe's service desk people were courteous and helpful, including Tiarra who told me that I could post a review for work contracted by Lowe's to Handy.com/Steve Punski's firm. I don't know where I'd be if Renee hadn't made the installation offer - maybe still living in the Middle Ages (UGH) and looking for a plumber. I'm very grateful to Steve and Jeremy for their work. They were great. It's so nice to be back to normal, being able to shower without turning the water main on and off.

They overwork and under pay there employees . The mangers are absolutely terrible customers get fed up with major staff shortages directly due to bad mangment causing there staff to quit . Do not support Lowes in any location go to any place but Lowes .

I had shopped at Lowe's one Home Depot for some time, however I will never shop at a Lowe's again. Beyond the employees and manager not being able to help, or even contact the credit card center (Synchrony Bank), I was at the store for over 2 hours trying to make a purchase. At the end of it, not even an apology.
Oh, and regarding the credit card portion of Lowe's, they were rude, abrupt and not willing to work with me on an error on their end.
As I mentioned, I will never shop at a Lowe's store again, and will encourage all others to do the same.

They're still useless! My wife (accompanied by toddler) wanted to purchase a handful of items including a 50 lb bag of sand. Only self-service checkouts open...but the 50 lb bag of sand wouldn't scan. My wife asked one of the 3(!) Lowe's staff stood nearby having a chat for assistance... and was told 'Ma'am, you'll have to wait'.
Way to go, Lowe's. Hello local hardware store, where I don't have to beg for basic service.