Lowe's Home Improvement

We had custom and standard entry and storm doors installed on two occasions throughout the years: great advice and job well done.

This year (2019), we ordered three appliances from the website on Black Friday and were promised a delivery of December 15th from 8 a.m. to 8 p.m. We called in the morning to verify when the delivery might take place and received no conclusive answer except for a few helpful tips and answers to technical questions.
We called the appliance delivery department again in the evening since no phone call had been made to let us know about a delivery time. We then discovered our items had not even been shipped to the store as of yet. We mobilized the whole day for a delivery that never occurred and had no prospective date for delivery. In addition, we had disconnected appliances beforehand. If we had not called, we would have never known that the delivery would not take place as planned. We had scheduled a pick up to donate one of our appliances which now needs to be cancelled--once again more time lost.
I cancelled this order and will never use Lowe's again for appliances. No more lies and/or no more dropping the ball-- whatever you might want to call it.

Avoid this Lowe's location like the plague! my family and I contracted out with Lowe's to get a fence placed in the backyard( simple enough job, and, it goes done every year fairly quickly in our neighborhood). but Lowe's incompetence has shown no ends, the sale for the fence was entered into in March of this year and sits totally uncompleted as of this May! the store managerial staff have lied, given us the run around and has ordered the wrong parts at least twice if not more. so here my family sits with an uncompleted fence, wasted materials, and never ending excuse ( and we for sure got charged $10k, but, the fence has no completion date). DO NOT USE THIS LOCATION! they'll snatch your money and not do the work

The incompetents at Lowe's sold me three appliances, but only set one up for delivery, mismarking the refrigerator and dishwasher for carry out. When contacted, the manager promised to rectify this Saturday morning, but didn't even put an order in. When I called to ask where my appliances were, I was told no one had arranged delivery.

In short, the associate screwed up and the manager lied to me rather than fix the problem. The store's contempt for its customers couldn't be plainer.

I've come to the store Novosel hundred times and each time it just gets continuously worse. Are usually buy thousands of dollars worth of materials each time I visit and I'm always met with attitude at the cash register. Additionally, there is no one able to help when you're looking for things. things are always not restocked. Their return policy is not followed at all. They tried to give me store credit back multiple times even though I paid of cash. other times I paid with my debit card and asked for cash back only to be told that they didn't have enough cash in the store which was a complete lie. One other time they told me that they were going to give me all ones which I told them I was fine with, realizing that they're trying to be petty only to be told that they still didn't have enough money even though it was the beginning of the day. I had one of my friends come in and request the same thing and they were given cash in multiple denominations. It's no wonder to me why this place has such low reviews are. Unfortunately, most of those in the Cleveland area are very spread out but honestly it's worth the 15 to 20 minute drive to get to the next location because service is that much better. I've attempted to get Management involved multiple times only to realize that the problem is storewide and systemic to say the least. I begin to opt to just order things off of Amazon.

I waited 10 minutes to be helped at the paint counter. After the fourth or fifth automated "special assistance needed" page, I realized no one was coming. Guess I'll buy my paint elsewhere.

I really dislike shopping at This location when I am
I need of actual help or any kind of service. The customer service is horrible.

I bought a new washer/dryer online, and it was apparently assigned to this store. During delivery, the driver called to inform me that one of the units was unboxed and dented. He said the store told him that I bought it that way, which was a blatant lie. After refusing the damaged delivery, I had to call the main line twice over the next 3 days to find out what to do next. Today, the store finally called, and my two options were wait an unspecified amount of time for a new one (which is what I paid for) to come in, or take the scratch and dent floor model for 20% off.
I chose Option 3 - cancel the order, and never shop here again.

Worst possible customer support. Colossally, inept sales people, phone handler's and management. absolutely do not try to do business with this outfit. Installation are impossible. Even that lowly one star is due to the absence of a zero star!

It's difficult to believe that a store can be this bad. It is perpetually understaffed and under stocked.
The lines are always long.
They kind of have you though because they don't have any nearby competition.
Every single time I go to this store I hope for a better experience, but they have consistently let me down for 15 years.

The service in this store, and especially the Window and Doors department is beyond deplorable. I have called the main number numerous times to address the failures to follow up, ship, and obtain quotes for my orders. They just let the phone ring without even picking it up. I got a live person on one call, and requested to speak with the store manager. No answer, no voicemail, nothing. I've had good experiences at other Lowe's stores. You should find one of them! If I could assign a negative number of stars, I would. The Bedford Heights Lowe's is consistently horrible.

I will say that Mark Coolidge in the Window and Door department is conscientious and responsible. I have found no one else in store who can be relied upon.