Lowe's Home Improvement

This Lowe's is in a convenient area, easy in and out of the parking lot. Compared to our local Home Depot, the staff here seems friendlier and easier to find when you have questions.

We recently stopped in here a lot when doing a home bathroom remodeling project and found what we needed pretty quickly. Thanks for the great service!

Check out their seasonal holiday section for some standout items.

Sometimes service is good, sometimes not so good. If you know what your looking for, then you just have to look for the stuff on the shelves. Otherwise you have to ask staffs which some are helpful and some just gives basic info. Was here to buy painting stuff and the guy was very helpful. And the power tools were looking for was available. Great store.

Remodeled 2 bathrooms in the last 2 1/2 years, purchased many big ticket items from Lowes Rolling Meadows. Problems with all the faucets, needed returns for missing parts, vanity drawer misaligned and would not close. But the worst problem: defective marble vanity tops. After two years they are actually disintegrating, flaking off and collapsing. Tried talking to the store management and they said "looks like you just got some bad product" and "call Lowes customer service". Customer service has 25 minute wait times.
Never buy vanity tops from Lowes. Their own brand of top is such low quality. Shop at your own risk because they will not back any of their products. Now I have to replace $700 vanity tops because of poor quality.

Don't try to use a $1 coin in the Lowe's self service check out lines. Their machines are not programmed to accept this currency and no one can explain why?

Came here to buy a couple plants. My cashier Marco was very professional and fast. He didn't seem bothered when he had to scan and load all my plants i had bough. He was super amazing and made my Lowe's experience easy and efficient

A few weeks ago, I went to Lowes in order to purchase 16 walkway pavers, after a manager agreed to store the stones until the contractor could pick them up. As I began to pick out and load them on the carts, two very wonderful female employees (Bee & Brenda) came by to help me dig them out and load them on the carts. Once they were all loaded, they insisted to push the heavy carts themselves to the register for payment, as everything went well.

Unfortunately, the contractor could not pickup the pavers until a week later but the Lowes employees that I dealt with, were very patient until the contractor arrived. After the contractor brought back the stones from the store, he called me and stated that he was very pleased the way the Lowes employees assisted and accommodated him with the pick up.

Obviously, it is really great to experience this type of professional service from all of the Lowes employees who the contractor and I dealt with.

Thanks so much all!
Gary S.

Stopped in for a few items and the service was outstanding. Every staff member acknowledged us and asked if we needed any help. I have shopped her many times and they definately are focusing on customer service.

It's been a while since we shopped at lowes based on proximity. Back a few years ago we thought of lowes as the upper scale home improvement store, but based on past few shopping experiences at this lowes location, I've determined that Home Depot has trained their employees to be more helpful and attentive to their customers.

My last trip to this lowes location might be our last. We were only looking to purchase one item, which we found online and showed that it was in stock. We looked around for the item, then ended up asking three employees for help locating it. They each pointed and guessed at the location, bouncing us around. We eventually found the item ourselves. I'm ok with store employees pointing me in the right direction and aisle if they actually know what they're talking about. I don't expect you to walk me across the store, but if you don't know, just tell me or ask another employee for help, don't send customers away just to get rid of them.

We shop at Home Depot's a lot recently for home improvement projects, and we've had employees walk us across the store to ensure we find what we're looking for. That's good customer service.

We bought a picture window in March which was to be installed as well. They came out and measured 2 weeks later. Never heard back from them until last week. They wanted the payment for the window so we assumed the window was in. We went to the store today on June 19th and found out it was never ordered. All they said that they could order it now. Wouldn't give them our business. Have to go someplace else because they are not reliable.

LESSON ONE OF LOWES: Buy it in the local store if you need it quickly. Don't count on Lowes website to be smart in routing your order!

This review has two parts.

Website ordering: I ordered a garage door opener and expected it to arrive in three days time, instead FedEx and Lowes logistics fumbled and landed me with a slow package moving from Arizona!

That's great, a garage door opener I saw on the shelf at my local store is coming from across the country.

I had to go to the local store to sign my installation paperwork anyway, I could have just bought it in the store if I knew the logistics chain was this badly screwed up.

The Lowes website is nice for ordering things you don't need quickly but I wouldn't count on it for things I need fast unless I pay for overnight shipping.

The worst experience of it was estimated delivery day, then another estimate, then another estimate. Delayed twice? Rescheduled for a third time. Most people would cancel a flight to an airport that reschedules it's self thrice and demand it file a whole new flight plan.

In Store: The store is well stocked, better stocked than the website makes it appear (Please fix the website that says my door opener hasn't even left when FedEx has it!)

(If you haven't seen this is a giant gripe about the website)

Store is well laid out and they have very nice staff in store and on the phones at customer service. The value of the shipping was given back to me because of FedEx's mess up and the warehouse getting sent across the country rather than within region.

I suggest that Lowes do more locally based fulfillment and get rid of giant warehouses, small trucks from local stores is how Ace keeps their deliveries predictable. Though a bit more money.

Lowes could have done better on the logistics side. That's the only place I have a problem and reason to knock the Lowes company a star. 4/5