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“I have never been treated with such respect and kindness at an oil change place.” in 2 reviews
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24 reviews
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- Brianna A.Orem, UT022Mar 5, 2024
i've never been in and out of a auto shop faster than i was here. less than 5 min, and called in last minute for a light bulb replacement. they gave me a quote and i paid $1 more than the quote (stupid utah tax) as a single woman i always get taken advantage of in auto shops but not here. they were quick, kind, honest and professional, couldn't be happier with my experience!!
Helpful 1Thanks 0Love this 0Oh no 0 - Tory J.South Jordan, UT0191May 14, 2024
DO NOT GO HERE! Spent 1 hour waiting in my car to get pulled into a bay. They told me 30 min. Which could have been true had they had a different car move so they could pull mine into the middle bay but no. The. Waited another 30 min to get my actual oil changed. Took me 2 hours to get out of their shop. And then when I went to pay. They took my coupon but would not take my gift card. "They said they did not stack them" but one is a gift card the other is a coupon?
Helpful 0Thanks 0Love this 0Oh no 0 - Kaylen W.Malad City, ID52Dec 10, 2023
Had a fantastic experience at jiffy lube this week. It's not the cheapest place to change your oil but it's convenient. They did my registration and she asked if I had coupons which was a great reminder to do a little google search and find one. You can almost always find a jiffy lube coupon. They were fast and so kind!
Helpful 1Thanks 0Love this 1Oh no 0 - Sharelle S.American Fork, UT184228Mar 21, 2023
I love this jiffy lube because you can walk to the McDonald's and other nearby stores so you have somewhere else to hang out for a little while and grab something to eat while you wait for your car!
Helpful 2Thanks 0Love this 0Oh no 0 - Dasie D.Riverside, CA3123Jan 11, 2023
No trying to upsell and get you to purchase things you don't need- honest in what your car needs and fast and kind.
Helpful 1Thanks 0Love this 1Oh no 0 - Hollie S.Manhattan Beach, CA806115Dec 6, 2022
They are quick but way overpriced (double what I paid at my local mechanic)! Much better deals out there on synthetic oil.
Helpful 0Thanks 0Love this 0Oh no 0 - Madeleine L.Provo, UT2455Dec 20, 2022
I had such a positive experience getting my oil changed today! From start to finish, every employee I interacted was so kind and on top of it. Fast, quality service was an added bonus. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Klela S.Orem, UT02Jul 1, 2023
Took 2 hours for an oil change and customer service is sh*t never coming here again..
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jiffy L.
Jul 3, 2023
Klela, we are sorry to hear that your service at our Lehi Jiffy Lube didn’t meet your expectations. If you could please send us your contact info (email/phone #) to kevin@lube1.net, we would appreciate the opportunity to resolve this issue further. To better assist you, please also include invoice # or license plate, phone # and details about your service.
- Elizabeth S.Fairfield, UT11643215Jan 2, 2020
My expectations aren't ever particularly high when going into a Jiffy Lube, so this one is about on par with what I was prepared for. Everyone with whom I've interacted has been very pleasant and polite, which is honestly the most important thing for me anywhere I go. That being said, it took over an hour for them to do my emissions renewal. Historically, it has taken maybe 15-20 minutes anywhere else I've gone. Maybe they're understaffed, as it wasn't busy when I got there. There were three other people waiting ahead of me and, of course, I don't know what they were in for.
Bonus points for free access to their popcorn machine and the fact that their TV was set to a channel that broadcasts exclusively animal videos, haha. This was a solid three-star experience!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Jiffy L.
Jan 3, 2020
Elizabeth, we're sorry to hear about your long wait time at our Lehi location. Our goal is to provide great customer service in a jiffy, and are disappointed this isn't what you experienced. If you would like to discuss this further, please email me your contact info (email/phone #) to kevin@lube1.net. To better assist you, please also include invoice # or license plate, phone # and details about your service.
- Shaylor S.Provo, UT200189576May 5, 2019
Jiffy lube is always a very reliable place to get your car serviced. Their process, from you pulling up needing a service to having your car serviced, is very consistent and robust in ensuring that you get the best service for your car. I always feel confident that the inspection on my car is done thoroughly. That makes me then feel more confident when they share how things look and what problems my car might have that need fixing.
They are always really friendly, hard working, and honest with what your car actually needs. I never feel like they are trying to sell me on something that I don't need. Other places like to say your wiper blades need to be changed for example, even though they're in great condition. Jiffy lube hasn't done that in my experience and that allows for a lot more trust.
They finished my car 30 minutes faster that what they said. They under sell and over deliver. They even vacuum out your car and clean windows.
This particular location's waiting room was pretty dirty and unpleasant to wait in.Helpful 1Thanks 0Love this 0Oh no 0
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