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Review Highlights
“The combination of oil and vinegar they use is great.” in 2 reviews
“Even though I really only order turkey and provolone from here I gotta say that I am very impressed by the freshness and deliciousness of these subs.” in 3 reviews
“I like my 13 Mikes way with banana peppers.” in 2 reviews
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About the Business
Jersey Mike's, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike's serves authentic East Coast-style subs on fresh baked bread - the same recipe it started with over 60 years ago. The company's mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
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Recommended Reviews
Overall rating
54 reviews
5 stars
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1 star
- Benjamin S.Union, NJ01Feb 29, 2024
great food amazing quality. Kind workers good time. Does not take a while to get your food. Very clean and modern.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jersey Mike's
Mar 1, 2024
Benjamin, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon.
- Richard C.Philadelphia, PA01Oct 14, 2023
WORST SUB PLACE place an order went to pick it up was given wrong order when I called I was told I was wrong could never happen. My order two subs I got sub soda and chips. Called corporate but after 2 months of trying to get a refund I was told each store is independent and the store manager had to give refund another 4 weeks final received a call from UNION SHIT STORE. INSTEAD OF GIVING ME A REFUND SHE CHARGED ME FOR A WHOLE ORDER AGAIN.
WORST COMPANY GOING
Stick WITH THE SMALL SUB STORES
I GIVE THIS STORE F-
Still working to get a FULL refund
Oh this happened in march
WHAT A SHIT SHOWHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Jersey Mike's
Oct 16, 2023
Hi Richard, Thank you for letting us know about your recent experience. We completely understand your frustration and apologize for not promptly resolving your concerns. Please reach out to us at Reviews@pcrestaurants.com to speak with someone from our team. Respectfully, Brittany
- Oct 5, 2022
1st and only time I will be ordering from this company! My colleagues and I from work put in an order on Sunday through Ubereats for 6 various subs. After over an hour later we checked and it showed the order as being completed??!! Clearly nothing was received by us so we started the in app chat process to inquire about the order. It's a 3rd party order and mistakes happen a lot as I deal with that in the restaurant I work for. I called the restaurant to to see what options I had available and the manager said we could have the order remade for a pick-up or assistance with getting my money refunded. I asked to have the items remade. I drove to the location (after paying for delivery, fees, and a tip?!) and picked up the items. Stupid me I started to check the items there but I just counted to make sure all the items were there which appeared correct. Upon arrival I checked my sandwich and for close to 16 dollars this is what I received??? Where is the meat on my "giant" sandwich? No option to add other toppings ...Look at my colleagues tuna sandwich? Barely any protein to be seen. No one was happy..... We can't say if the 1st order was better but clearly no love went into the 2nd order unfortunately... I'm just baffled at the popularity of this brand if this is what is being served!! Still fighting for my refund..... never again....
Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Jersey Mike's
Oct 7, 2022
Mort, We want to thank you for taking the time to give feedback about your recent experience. I want to extend my sincerest apologies concerning your order. We are resolving your the issue with your order right now to provide you with a refund. We would appreciate any details to help us improve, so please contact us at your earliest convenience. Kindest regards, LeAnn
- Nadine B.Linden, NJ0101Apr 18, 2023
Service is pleasant food is good but as i visit all locations they all make a error of remembering not to put cheese on my sandwich. They always fix the problem but it is a little frustrating having to return if I don't order in person!
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Jersey Mike's
Apr 19, 2023
Greetings Nadine, Thanks for the kind words! It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future as we will have our manager looking into your concerns.
- Nancy M.Union, NJ01Mar 18, 2023
Very expensive and hardly any meat on the sandwich. A half sub (what they call a regular) was $9.00
Comparably at the local sub shop here in Union Mr. Sub this would be 5.00 and he puts a ton of meat on the sandwich.
Mr. Sub was closed so I went here and I will never go here again.Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Jersey Mike's
Apr 2, 2023
Hi Nancy, Thank you for letting us know about your recent experience. Efficient and professional customer service is very important to us and we apologize for falling short. Customer happiness is important to us and we hope you will give us another chance in the future. Kindest regards, LeAnn
- Terence R.Union Township, NJ5359055Jun 30, 2022
A lot of people that know me know its tough to give a great word on "chains". I have three suggestions.. though everything is good as long as the line is on point and hears your order out..
ham salami provo lettuce tomato mayo oil vinegar salt pepper oregano and onions.. banana peppers if you want a kick.. reg white roll.. winner!!!!
Turkey provo , same way as above ..
and i think my fave..? Chicken cheesesteak ketchup mayo, grilled onions (do the peppers if youd like, i do pepps onions sometimes usually just onions).. lightly toasted/pressed on the flat top.. oooofahhhhhh soooo good.. all depends on who ya got making it for ya.. try these out though..Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Jersey Mike's
Jul 27, 2022
Hey Terence, Thanks so much for taking the time to share your positive experience! We're thrilled that our subs left such a great impression! We look forward to serving you many more times in the future! It was a pleasure to serve you.
- 18875453784Oct 2, 2020
During covid times, Jersey Mike's delivers via UberEats, Door Dash, and GrubHub. My hubs and I were in the mood for Italian subs (#13 on their menu). I wanted a "mini" which is like a quarter of a sub while he wanted "regular" which is about half. Accidentally, they made 2 regulars which was really nice of them. According to their menu, it was supposed to have provolone, ham, prosciutto, capicola, salami, and pepperoni, but it seemed to be really heavy on the ham and skimpy or actually missing some of the other meat types listed. I also found the sub to be a little on the skimpy side.
Helpful 107Thanks 1Love this 90Oh no 1Business owner information
Jersey Mike's
Oct 6, 2020
Hi Florence, We pride ourselves on making the best subs possible that always satisfy. We are disappointed to hear that we did not meet that standard on your latest visit. We would appreciate if you could email us at reviews@pcrestaurants.com about your visit so we can better address the situation with our team. Thank you!
- Hessam B.San Francisco, CA023Feb 5, 2023
this site gets only 2 star ,
1) Bathroom is never clean
2) the subs does not tasty like other locations. the philly cheese steaks are bright examples, canot continue going there. so I change deli shopHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Jersey Mike's
Feb 24, 2023
Hi Hessam, Thank you for your honest feedback. Allow me to apologize on behalf of our team. Your review is concerning to us and we need to know more. Please email our team at reviews@pcrestaurants.com to speak with someone from our team. Sincerely, LeAnn
- Steve G.Union, NJ727889Dec 9, 2020
Despite the poor reputation of at least one of their area locations, this (and most) Jersey Mike's spots makes a good commercial-grade sandwich. Sometimes they're a bit surly behind the counter or sloppy in their wrapping, but their #7 (turkey and provalone) and #13 (original Italian) are predictably tasty. I wouldn't be quick to compare a sub chain to a good neighborhood Italian deli, but the latter isn't found everywhere.
Jersey Mike's is usually very accommodating to requests for adding (or removing) secondary components, special sandwich cutting or marking.
We usually pick-up in person, rather than using one of the delivery services, and they aren't always ready at the time indicated by their website. That said, we aren't kept waiting long.Helpful 19Thanks 0Love this 15Oh no 0 - Sallie S.Millburn, NJ2259Jun 11, 2022
Completely incompetent location. Sent gluten filled food to a celiac who ordered correctly through the app but the location changed the order. Sent Pepsi to two diabetics who ordered diet pepsi. Refuses refund, incompetent customer service. $38 for food that could kill my family.
You are forced to order through the app and then when food arrives wrong the only answer thats given is too bad you ordered through the app.
Disgusting placeHelpful 1Thanks 1Love this 2Oh no 1