Updates From This Business
Jack's giving away free food for his bday week
From Jumbo Jacks to tacos, to fries and so much… read more
Smash this season? Jack's new burger did too
Basketball's regular season might be over, but you… read more
The Smashed Jack is going straight to the finals
The Smashed Jack has been crushing the competition… read more
Menu
Review Highlights
“The guy who worked the drive thru right now,Jan 23 9:57 pm Hates his job .” in 11 reviews
“Also the person in charge America was very polite when the people in the back messed up my chicken sandwich.” in 2 reviews
“Rita and Pilar gave excellent customer service and a friendly attitude which means everything these days.” in 2 reviews
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Location & Hours
Ontario, CA 91764
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Amenities and More
About the Business
Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack, Ultimate Cheeseburger, the Buttery Jack and the Sourdough Jack on our trademark toasted sourdough. If you seek good value, we offer Jack's Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don't dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
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Recommended Reviews
Overall rating
73 reviews
5 stars
4 stars
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1 star
9412167Jan 15, 2024Great location. Usually don't care for Jack in the box but I wanted the tacos.
This restaurant was kept up really well. Extremely clean inside and the people were so kind.
I went on January 11th around 6 or 7 I don't recall but I had a great experience.
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Jack B.
Jan 15, 2024
Your satisfaction is what we always aim for, Alejandro! Glad to hear we're on point. See you next time!
- Francine J.Rancho Cucamonga, CA033Jan 7, 2024
I came in to get a Smashburger Saturday January 6th 7:45 p.m. absolutely delicious hamburger couldn't wait to go back the next night same time to get another one when I did wow complete opposite how does this happen when I finally like a hamburger.
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Victor L.Corona, CA2302Nov 1, 2022We were the only customers, and the wait was still forever. To boot, the young lady in drive through had us pull forward (to the driveway leading to a VERY busy street) so they could show fast service in their drive through - there was no one behind us!
And still no one around. Seems the locals must know something. Stay away!!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jack B.
Nov 28, 2022
We're sorry about that, Victor. You should never have to wait that long at the drive thru. We'll be sure to step up our game and speed things up. We would like to investigate this concern further. Please fill out our contact form on our website at www.heyjackbox.com so that we can escalate your feedback internally.
Joshua B.Montclair, CA6572May 27, 2023There was 2 cars ahead of me that had already ordered. I pulled up to the speaker and was not greeted for 2 minutes, when asked to allow them a "moment". I waited there for another 8 minutes without any response, so I drove up to the car at the window who was still waiting for their food. When I drove up, another car that was waiting behind me pulled up to the speaker and they took his order and the 2nd car behind me's order immediately. I didn't expect them to take my order at the window, I just wanted to share this feedback and he blew me off telling me to go around.
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GabinoandAlicia A.Fontana, CA728May 21, 2023Who ever works the Night Shift needs to learn some customer service manners. Dude and the girl are rude and unprofessional.
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Ryan L.Upland, CA02Jun 20, 2022Waited in line for 20 minutes before I even got my drink asked to do two separate orders and got told I'd have to make another round through the drive thru and took an extra 10 minutes for my order to come out horrible costumer service and shitty attitude over intercom
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Jack B.
Jun 21, 2022
You should never have to wait that long, Ryan. We want to make sure we're providing our customers with the best service possible. Please reach out to us at https://www.jackinthebox.com/contact so we can look into this further. Thank you.
- J S.Beverly Hills, CA048Nov 8, 2022
Service was HORRIBLE. Female manager was the rudest person I've ever encountered. The order was wrong and they argued with me. Hello? The customer is always right. Bathroom was FILTHY- toilets FULL of waste. Tables were dirty and sticky. Going to call the health SB county department.
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Jack B.
Nov 29, 2022
We're sorry you had this experience, J S. You should always expect great service and a well-maintained restaurant. We will look into these concerns further. Please fill out our contact form on our website at www.heyjackbox.com so that we can escalate your feedback internally.
- Maria H.Ontario, CA08Aug 18, 2022
Omg,
I went through the drive-through this morning worst customer service ever I order for well-done tacos when the person gave me my order asked me if I needed any salsa I said extra and she gave me a whole bunch of ketchup and left. Her back and said excuse me you gave me ketchup she said that's what you asked for and I told her no I said extra she had a major attitude. I think she she was a manager, due to her attire. This was 8/1822. Around 645am
Drive through this morningHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Jack B.
Aug 18, 2022
This is disappointing to hear, Maria. We want to make sure you're always getting your food exactly as you ordered it while providing the best service possible. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally.
- Isabel A.Rialto, CA053Dec 21, 2021
Doesn't look to bad to go and eat from but when customer service gets a bit confusing in when going through drive thru. I shouldn't have to go and repeat myself multiple times. Food handling was okay but communication was not met when the condiments were requested. It was busy but my order was switched a little bit, I ordered curly fries but they gave me regular fries.
Hoping they get as good as they used to be.Helpful 1Thanks 0Love this 0Oh no 0
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