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“Ashley had no problem helping me out though and suggested the midnight cookies and cream.” in 2 reviews
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24 reviews
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- Kayla H.Jersey City, NJ01Nov 19, 2023
I was with Willi. I had an amazing experience! he was energetic, kind, friendly and patient. Definitely doing back
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Häagen-Dazs Shop Team
Nov 22, 2023
We appreciate you taking the time to share this amazing review with us, Kayla. We're so thrilled to hear what an amazing job Willi did. We hope to see you again soon.
- Bizzle S.Edgewater, NJ073Nov 20, 2021
I've purchased a Banana Split and a Midnight Cookies and Cream for my son after soccer practice and games for months. Today I was told that what I received was the normal serving size while they stood under a picture which did not resemble what was given to me. They even blamed it on the hot fudge. Really disappointed and will not waste $13 there ever again.
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Häagen-Dazs Shop Team
Nov 23, 2021
We're sorry to hear that your order didn't better represent what you expected to get, and we'd like to discuss this with you further. When you have time, please give us a call at 800-334-5800. We're available Monday-Friday from 8 am-5 pm and look forward to speaking with you.
- ZhuZhu L.Morris County, NJ9114590Jul 23, 2022
I am not going to say anything about the negative review previously posted, but I had a good experience there this week. I was greeted with a warm welcome as soon as I walked in the store. This little place located in a convenient shopping center. The inside is clean and bright with nice background music. I made few order, and the staff weighed the ice cream and made sure I got enough. I will definitely come back to this location.
Helpful 0Thanks 0Love this 0Oh no 0 - Elysa O.Bloomfield, NJ74153464May 13, 2019
Great location in a mini strip mall in fair lawn. What was weird, is that I arrived at the establishment before the workers arrived despite the hours that were stated on the door. I went back to my car but then saw the employees come to open the door abc waved at me, I went in. They apologized for being late opening up and offered free samples to ice cream.
The milkshakes, my friend and I were out of this world. I definitely will be returning when I'm back in fair lawn.Helpful 0Thanks 0Love this 2Oh no 0 - alec l.Baltimore, MD6581Feb 4, 2020
Ice cream is the bomb.
Waiting here on a busy day though you will get a full snapshot of fair lawn: A diverse array of people who have many things in common, but refuse to act like it because they are slightly perturbed at how long a retail transaction is taking ahead of them.
A collective annoyance at the simple inconvenience of waiting a moment for a consumer indulgence no one in the place actually needs or benefits from.
Ahh fair lawn.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Häagen-Dazs Shop Team
Feb 4, 2020
We're thrilled you've come to enjoy our ice cream at our Fairlawn Shop and we apologize for any delays while stopping by to visit. We'd like to hear more about your recent experience, please call or text us at 1-800-334-5800 at your earliest convenience to share more.
- Sep 21, 2017
Dont bother here because apparently speed rushing and bad attitude is what you will get here. I asked for 2 ice cream "cones" quote cones and what do i get 2 scoops of ice cream cup cones. This is something i did not ask for. Am i some sort of child that i need this and not only that i was rushed out tonight. I dont know why she rushed there was one or 2 people behind me not 10. My night is ruined. Keep in mind they were put in a bag too napkins on top. I was gonna say something but not gonna get angry over this tonight... i would have gone to ridgewood like always but theres not parking because of a wwe star that is in town
Helpful 0Thanks 0Love this 1Oh no 0 - Kim C.Haledon, NJ1253May 30, 2021
First off no hellos when we walked in. The staff is not friendly at all. Also Is it just me or does anyone else smell an unpleasant smell in the place? I got a single scoop and it was so small and absolutely no ice cream in the cone at all. Not coming back. Rather get my Haagen Dazs from the supermarket.
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Häagen-Dazs Shop Team
Jun 1, 2021
We're sorry to hear that the staff wasn't friendly and that the shop had an off smell to it. When you have time, please give us a call at 800-334-5800 so we can discuss this further. We're available Monday-Friday from 8 am-5 pm, and look forward to speaking with you, Kim.
- Aisha S.Little Falls, NJ216737Nov 8, 2020
I'm usually very lenient when it comes to rating Businesses at this time but today I will not be doing that. Online and on the website it states that the store usually sells various flavors that are non dairy I know I should have called ahead but I figured like Ben and Jerry's they would at least have at minimum 3 flavors for non dairy options I walk into this place today and they had one a chocolate fudge flavor and when I said it was advertised you had more she said oh no we don't have in her broken English. Now I'm not one to give bad reviews as it is not there fault but the company should be advertising various flavors when you only sell one...just F**** one flavor and a chocolate sugar packed nasty one at that. Just like the Ben and Jerry's in ridgewood you get one star and that's because I can't give you less...
Helpful 0Thanks 0Love this 0Oh no 0 - Melissa B.Hawthorne, NJ4421Jul 3, 2020
Ordered an ice-cream birthday cake for my boyfriend from this location, and it was superb. It tasted amazing, and it was decorated perfectly. VERY happy with their work, especially during this pandemic.
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Häagen-Dazs Shop Team
Jul 8, 2020
Hello Melissa, we're glad we were able to help make his birthday festivities amazingly superb. Please stop by and visit anytime!
- 86301012Jun 22, 2016Updated review
There was a line of people at 9:40 PM on a Tuesday night in June.
This place must be doing something right!Helpful 0Thanks 0Love this 0Oh no 0Aug 31, 2015Previous reviewClean, easy to park. Unlike some other ice cream stores, all the tubs in this store look fresh, not melted and refrozen. I take home pints to keep in the freezer and they taste MUCH better than the same named item from my supermarket's freezer. The prices seem fair for the high quality; I've been paying a lot more for "gelato" in other places.