Hampton Inn & Suites Elyria

I stayed the night after driving all day. Walter checked me in and was very patient with me. I was going back home after my mom passed away, and I think he saw that I was flustered. He put me on the 4th floor so that no one was on top of me in a room. I git a text from the front desk asking if my room was okay. It was more than okay. It was wonderful. Everything was super, super clean, and the beds were made really good. I highly recommend staying here. The breakfast was really good and the variety was great. Fresh fruit, eggs, sausage, cereal, coffee, and even waffles. Everything was very clean. Thank you for a great night sleep. I should have taken pictures, but I flopped on the bed and just passed out...lol

Tucked away this hotel is located behind a closed mall and a couple of older closed down hotels. You can tell that they modernized while the other hotels didn't and that may have helped them weather the storm. The rooms are spacious and well padded for sound reduction. It's has a fabulous sitting area that is used for small meetings and breakfast seating. I think they could include a bar area for the night patrons. The service was friendly and helpful. Overall I had a lovely stay.

The hotel is located on the edge of an abandoned mall and former days inn. It's surrounded by boarded up buildings and crumbled weed choked expanses of parking lot. You won't like the scenery unless you're a fan of post apocalyptic fiction.

The door to my room was ill-fitting in the frame and easily opened without a key. The furniture in the room was scratched, cracked or worn out. The bathroom was clean and recently updated. But the room itself was dusty.

Staff are very friendly and helpful. Those people are the reason I give this place a star at all.

If you're desperate, it's a bed and a shower.

Made this reservation from the road. I had to ask if they had clean rooms because of previous experience in Akron, Ohio Hampton Inn. The gal on the phone promised the room would be clean. That made me happy, but the greeting we got from the front desk kid was like disturbing a teen while he was on his phone. He did not have an attitude, he was just not into it, it was only 3 or 3:30 in the afternoon.
Anyway, room was decent, roomy and clean. Shower track needed a good scrub. Bathroom and coffee supplies were filled. Breakfast was without incident and the lady who kept it supplied was very friendly and did a good job keeping it all going. My only comment here is a family with 5 kids came down and not one had a mask on. They were not asked to mask up. So we finished up and left.

Warning, this place is in a parking lot accessible through a dead mall complex that honestly creeped us out when we arrived around 11 pm. Also not terribly clean. Staff seemed stressed. In short, a place to sleep.

11 hours into our cross country road trip for the holidays we stopped at the Hampton Inn & Suites Elyria to rest. The room was booked via the Hilton Honors app which was super convenient. Upon arrival I was pleasantly surprised with the facility. It appears to have been renovated recently and is beautiful.

Why the one star review?

After the kids were fed and everyone was showered up and finished with some TV time we were winding down and heard music coming from below. It was 11:30 pm when I called the reception and was told the general manager was having a family Christmas party and they would be alerted that I was being interrupted. Taken aback I responded ok assuming the music would be shut down so we could sleep. 10 min later we could still hear the music so I called again only this time the lady who answered took a vert stand off approach in an elevated voice stating that the GM was alerted already. I responded that it was unacceptable that they were aLerted and no action was taken. She then said that they paid for the room.

At this point I was in disbelief that such a comment would be made. She was also screaming at me so I got dressed and went downstairs.

When I got to the reception I let her know that it was completely unacceptable to be spoken to in that tone and that I too was a paying customer and wanted silence in my room so that my family could sleep. At this point the GM was in the party room with her family so she pointed me to the room and told me to go talk to her. I responded that I would like for her to get the GM for me. She then said she was going to call the cops on me because I was threatening her!!!!! This was the same time that the GM walked out as well as another hotel guest who told both the GM and the reception associate that at no point was anyone threatened.

By this time I didn't see any point in continuing g the conversation at night so I took the business cards and will address in the morning. This has to be the absolute worse hotel staff experience I have ever had. They need serious training on customer service Hilton. There is 0 empathy, respect or understanding.

Oh and when I was getting in the elevator one of the GM family members told me "See you next Tuesday" which I was immediately schooled on the meaning. Classy!

Cancel my reservation due to sickness and cannot travel. I selected to waive the price of my reservation for cancellation. I received a message stating that my card has been declined and that they will no longer receive a booking for me at this hotel or maybe all Hampton Inn.. feeling uneasy about how can you do that due to me being unable to travel.. Anywho I do pray that person good health. You never what what tomorrow will bring, just because you are able body today that can change. God bless you

Was itching in bed and all I could smell was dog in my room. I was there for work and worked an event that had me getting up at 3am then back to the room at 9. I had to work another event at 2 so asked for late check out so I could sleep since I had to drive an hour home after the second event. The front desk women (middle aged white women) got crappy with me when I asked for 1pm like that is so unheard of. Then asked the housekeeping sup and said was ok. Who knocks on my door at noon?? Housekeeping. First time I ignored it then they left thinking oh maybe they asked what was going on. Nope. Came back. I looked out the peep hole and they look like they were ready to charge in like they were going to experience something they can post on fb about or something. Dum dums. Thanks for COMMUNICATING!!!!
Oh and great customer service. Why dont you spend more time cleaning the rooms that you let people bring their pets into so you dont have time to bother other guests....

Needed a place for a one night stay during a recent road trip. This place fit the bill perfectly. Check in person was efficient and friendly. The hotel was clean and our room was very nice. Clean, quiet and a great hot shower.

Don't be concerned about some comments about location. It is just off the Ohio Turnpike and, yes, the adjacent Midway Mall has closed but it is not a rundown area. There are many amenities (gas stations, chain restaurants, stores) nearby.

A great hotel stay -- clean, spacious rooms; generous snacks and assorted hot breakfast options, and friendly staff at the front desk and in the kitchen. Shoutout to the front desk attendant who checked us in last night at 10:00 pm!