Golden Nugget Las Vegas

--Like: Before you book your hotel room. Make sure you get Gold Tower. Why? Because it's super quiet, very good price, super clean, close to everything. I see people complain about how it was noisy and loud Golden Nugget is... well it's because those people chose the cheapest rooms right beside Fremont street. Don't make that wrong choice. 1 more thing, I see lots of complaints about how the casinos or the hotel area smells like cigarettes, well EVERY hotel and casinos smell like that. Get over it, you'll get used to it. I loved my hotel room at the Gold Tower, I had such wonderful quiet sleep, and I had soooo much fun! I will come back again!

--Dislike: The only thing I was a little upset about is that it did not have a fridge or a microwave. I had takeout at some point and my food was cold and really needed a microwave. There is no vending machines either. They have Essential stores but they'd be closed sometimes for break or some will be closed for a while.

* I loved this hotel very much for my first time, I will come back! Thank you Golden Nugget for giving me a good experience!

This place is a scam.
They convinced me to upgrade my room to the gold tower upon arrival. Apparently the room I got on Hotwire was in a old, inhabited tower, that didn't have cleaning service or coffee makers (the agent at the front desk said) so for $30 extra per night I could be in a room that had AC, coffee and came with daily cleaning as long as I text them ahead of time.
Well. The upgraded room was dirty, hair all over the shower, cracks in the ceiling, and the A/C made this noise that the maintenance dept came twice to fix but never got fixed. Meanwhile they were there a time before that because it wasn't producing cold air, and was only hot air.
I was also told with my "upgrade" that cleaning service was included if we text them ahead of time.
That was a lie. I text for my room to be cleaned, got a response it would, and never in the entire stay, was my room cleaned once.

Also the coffee in the room was free (4 pods) as long as me and my guest didn't drink more than 4 coffees during our 4 night stay. So a half a pod a day for each of us, or we would be charged.

Overall this was not a good experience and I would not recommend my friends or family to stay here, let alone be sold and "upgrade".

I definitely feel taken by this hotel. On top of a resort fee which included not one thing besides spotty WiFi. Total rip off. Stay in a newer hotel and avoid this one at all costs.

Hotel Parking has enough available slots of self parking if you want to save money on a valet.

Hotel reception line moves at a reasonable pace. We went on a weekend, so it took us around 15 minutes to check in.

Casino floor heavily smells like cigarettes, enough to make your eyes water in about 30 minutes. Ventilation could use some help.

It's best to get non-smoking rooms so that you get a chance for a breather from the casino floor. :)

And the pool was closed, which is weird for a weekend. We should've asked in advance if it was going to be open. They have a nice slide that goes through an aquarium, which we hoped to experience hehe. But alas.

Great place to visit. Casino Host Jason Celia is fantastic. He
Goes above and beyond to look after Penny and I e
Very time we fly in from Canada. We wouldn't stay anywhere else. Five stars.

Notified the front desk upon check-in about shower not working properly. The front desk receptionist confirmed to pull the handle as hard as I could to turn shower on. I did that and the shower shower handle was loose and broke, but the water did turn on. The tub was backing up with water almost to the middle of your shins. It was the worst experience staying at the Golden Nugget Las Vegas for four days having to deal with a disgusting backed up shower. We had three people staying in the room, each person had to wait at least 15 minutes for the tub to drain so the next person could shower. The front desk had no other rooms for accommodations to move us to another room that had a working shower. We were staying at the Golden Nugget Las Vegas for a business conference, which next year we will most likely switch to another hotel location.

We loved the downtown Fremont street location so much better then the strip. Casino was decent but smelled of smoke. Pool is located in the center of the resort and has plenty of shade, sun and crammed in chairs. The shark tank in the middle of the pool was really cool. The upgraded room was decent with a fridge and small couch facing pool. The salt grass restaurant was decent and bar staff great.

What we did not like.. wanted to check in two hours early and they charged $30 even though we were leaving several hours before checkout. If you upgrade your room they will waive early checkin fee. Pool you cannot bring in your own cups and they search your bags. They charge $16 and $30 per beverage ridiculous! Resort fee is to include parking, Wi-Fi and downtown coupons well parking was full one night and coupons were a joke -2 of them.

This was the best downtown had to offer until Circa opened.
The GOLD tower is the best next to the casino but hard to get a room there.
We stayed in the Carson tower, a bit of a walk from the casino, note that depending on which floor youre on they have 2 seperate entrances for your elevator. They do have a tiny Budjet rent a car, best to prebook.
The room came with complementary water, but no refrigerator.
Tub drained very slow.
We were the unlucky ones that had the battery on the door release go dead.
I walked to the front desk not knowing that was the issue, they got me new keys... back to the room still didn't open, managed to find an employee on the floor, called security, he came, he had to call maintanence... Wasted almost an hour

We were pretty disappointed with our hotel room. Upon check-in we were told we were upgraded to a view room, but when got there the view was of a parking structure. Every hour on the hour there was a bell ringing which was annoying. Would have preferred our original reservation.

We paid for early check-in however we had to wait 3 hours for our bags from the bell desk after calling multiple times and being told our items were being brought up. The final call they didn't even have a record of our bags, but they ended up finally finding it. Thankfully they didn't lose our bags but it was a waste of the early check-in since we were confined to the room until our bags arrived.

The shower didn't work well at all, we had to keep moving it around for it to start and it was a surprise of whether the water would be cold or hot.

The room door didn't close very well either. Security came up and informed us to make sure to close it forcefully everytime.

The only plus for us was the pool.

On the third morning of a four-day stay at The Golden Nugget in Las Vegas, we were awakened at 6AM by water coming through the ceiling and hitting a desk. It started out as a bunch of drips landing loudly on the desk--loud enough to wake us up!--and quickly turned into a flow of water.

I immediately notified staff of the problem but it took them an hour to get to the room. While waiting, we cleared all of our personal possessions away from the area and put towels down. After a maintenance person arrived and looked at the damage (and the still-flowing water), he informed us we would be given another room and someone would bring up the key. This all transpired quite calmly and matter-of-factly.

Sleep was not possible for me after all this, so I went down to watch a soccer game. I was gone for three hours, but when I returned to the room, we still had not received any information or keys for the new room. I went to the front desk and they didn't seem to have any knowledge of the water situation or our new room, but eventually they got it taken care of and gave me new keys. There was no offer to help move our luggage, so we had to pack up and move everything ourselves.

The new room smelled like a cigar lounge, even though all guest rooms at the hotel are ostensibly smoke-free. They offered to deodorize, which they did during a time that we told them we would be out of the room, and that did alleviate the smell quite a bit.

We lost about 10 hours--the better part of day--before all this was done. Not to mention being awoken at 6AM with a little mini disaster while on vacation!

When we checked out of the hotel, I described all the issues and the clerk offered to remove the resort fees for our stay. I asked to speak with the manager and waited close to an hour, but the manager never came out.

I was told the hotel could not remove any room charges because we booked through a third party--Expedia. In order to get any compensation, I was told to talk with a security manager and file a report. I waited another 45 minutes for the security manager, who then had me describe the entire situation again.

It really felt like the security manager's role was to intimidate me. And why refer me to a manager that is not authorized to make adjustments to the hotel charges in the first place, only to have that manager never appear and then refer me to yet another manager who could also not do anything?

After all this time trying to get resolution, through multiple discussions where I never raised my voice, I did not have more time to file a report. I had a work deadline that I had to take care of. And after that we had to leave for the airport.

After returning home, I contacted Expedia and they called The Golden Nugget to seek resolution on my behalf. Once again, The Golden Nugget refused to take any action.

I was very disappointed with how we were treated, and so much of my time wasted. This is a busy hotel casino, and you would think the staff would be better able to handle issues that inevitably come up. The water problem wasn't caused by the hotel--it was a guest that left water running so long that it damaged the room below AND the room below that--yet the hotel staff's response to that and the follow-on events was bungled with no attempt made to remediate. You would think they would want to treat guests like, well, guests. I will never stay at the Golden Nugget again.

DONT COME HERE
Ibeen a player for 20 years , i recieve alot off email to come and stay and get free suite and amazon gift cards, i show up at 1am 6/25 and get told by the host they said they revoked amazon cards and all future visa mastercard. because the committee said my play is not up to average, really i was sent a promo and you reject two days prior to my arrival, no call no email no letter. i will contact my attorney in vegas monday am and local news channel to get there attention. i recommend nobody come here there fake promises. I write rewiew on trip advisor and facebook next. See photos off proof off false promises.

This place was amazing I expected a lot less for what I paid. They exceeded my expectations. Only complaint was the remote for the tv only worked half the time and the beds were small. I am guessing it was a full size not queen. Website said could fit 4 people but it was uncomfortable with the 4 of us there. Will be returning but upgrading the room. The pool was awesome weather was windy and cold but pool temp was comfortable and my kids loved it.