FUSIAN

I am not a sushi person.

That being said, it's my a favorite of my niece and we went for lunch. I had the tuna and veggie potstickers.

It was good. I liked you could pick your own fillings.

I'm done with Fusian. I've gone to numerous locations these past two years and have had horrible service and food every time. I keep giving them another chance because I love the concept - I'm very picky with sushi, so customization is soooo appreciated. Welp, too bad Fusian just can't seem to get it right.

When I walked in to pick up my order there were no other customers. A few employees were huddled in the back corner and one person was making a roll. The roll making employee asked me my name and handed me my order then walked away. That was the entire conversation. No greeting, no smile, no thank you.. didn't even ask if I actually already had an order, just assumed. Not rude, just not friendly either. This honestly did not affect my review. It was a pick up order so I don't really care about the perfect customer service.

For this final order, placed online for pick up, I got miso soup and a custom salmon roll with rice on the outside (at least that's what I requested). They made the roll opposite of my request, with rice on the inside, and they didn't close it???? They just rolled it a little then partially sliced it so when I picked up "one" piece, it dragged the entire roll with it and it fell apart completely. I tried to recreate little pieces and pack them together but it didn't work out and I threw it away out of frustration.

The miso soup smelled bad and looked even worse. It was hard to capture in a picture but the miso was chunky and hard. I did not even taste it. It looked like it was days old or something. Trash again.

I already responded to the companies email asking for me to rate the experience, so I feel comfortable leaving this here for others to be aware that you might not get the best quality here.

This location is a disaster and has been for appx 5 years. I've been going to Fusian since the first one downtown Cincinnati. Then to the one in Kenwood, and many other locations. HUGE fan. Sadly, I live near this horribly managed store now. I go once per year to see if it's better...and somehow it's always worse.

Store is always empty, and employees typically outnumber patrons by 5:1 ratio. Think that results in better service? Nope. Rude, unwelcoming staff, one person serving customers. Takes 15 minutes to make a falling apart sushi roll and they don't even use the machine anymore? The rolls literally don't stay together. Forget trying to use the rewards on your app. It won't work.

Obnoxious club music blaring on outside speakers. Totally inappropriate and offensive even.

Never again, no more tries. It's sad to see the visions from the original guys who started in Cincinnati end to this total trash location. The fact it's been so terrible consistently for years and staff turnover speaks to ownership or management issues. The downfall is wild.

WTH Fusian? I tried to order with the app and you have a dollar limit? If you want to keep customers you might want to change this. I quickly ordered from Chipotle.

Cheap, fast, and ok

Parking can be a challenge, the inside seating is limited, and the only options for drinks are water, lemonade, or tea (very limited)

The roll could have been rolled tighter where it did not fall apart. The toppings are fresh and it's pretty expensive for what you get. You may want to just go down the road to sake and pay the same price for an amazing sushi roll

A decent place to get some sushi. The portions are good. The fish and the veggies are fresh (late in the evening). You can build your own bowl with lot of options. The sauces were really good. The place was kept clean. The staff were friendly.

Young manager with pink hair was yelling at employees, in front of customers. The employees being yelled at seemed to be working very hard and were being disrespected in front of everyone. I felt so sorry for them.

Quick serve and sushi don't usually go together, but this place does not disappoint. About the same price as you would pay for a sushi roll anywhere else, but a lot more food for what you're paying. Ingredients are always fresh, and there's always something seasonal to try. Have recently tried their edamame as well and it's also great. Staff is quick and efficient and parking is a breeze. Never in here for more than 5 minutes to order and be through the line. Wish these were more popular all over.

First of all I love sushi and poke bowls, but place is a great concept, but the follow through is not what I wanted in sushi. I've quality of the fish was disappointing. I don't think I will return to this establishment again.

A fresh spin on sushi made to order. Many protein options along with tofu if you are vegan. I ordered the Philly bowl and it was delightful!