Fremont Bank

I liked this bank until they reneged on their promise to service our mortgage for the life of the loan ... they sold it. So they're just like every other bank; nothing special, don't really care about their customers or customer loyalty. It's very upsetting to have been fed such a monumental lie.

I have a relatively new mortgage with Freemont Bank, and had not yet set up an online account. Trouble setting up that account so I called customer service. What I was really looking for was my most recent statement. After three days of back-and-forth and answering the same security questions over and over, playing telephone tag. I finally got the statement. The first customer service rep did not get my email address correctly and refused to give me my account number. Finally found somebody who answered the phone actually in a minute sent me my statement. Still trying to set up an online account so I don't have to deal with that anymore.

Unprofessional and borderline unethical. Moved out of state and no longer want to deal with Fremont Bank. Fremont Bank will not wire me my funds without me flying back to CA and personally signing their document. Essentially refused to send me funds via cashiers check. Will only release my funds in $2000 increments daily which will lock up my funds in my new checking account for days at a time until the funds"clear". Young unprofessional clerk who I won't name not only talks over you consistently but also will tell you in so many words to solve your own issue instead of taking a few minutes to remedy the problem I was having. Asked to speak to a manager, no call back. Awesome, Right on!

Every year the same problem:

FB: We need to proof of insurance on your Property:

Me: The Agent sent it to you and it is the same as the last 10 years.

FB: A month later: You have not provided us with the proof of insurance

Me: that day: Here is an email PFD of the Policy

FB 30 Days Later in a letter: You have failed to provide proof of insurance, if you do not do in th enext five days, we will buy a policy for you at what is likely a HIGHER THAN MARKET Rate

Me: the day let letter arrived after 45 minutes on hold with their LSD Department: WFT?

FB: Your insurance is fine

Me; When why the threatening letter?

FB: Unnnhhh, we dunno ...

What else do they have wrong?

We HAD been banking with the FREMONT BANK, for OVER 35 YEARS!! So, what I'm about to state is an AUTHENTICALLY HONEST review!! For over 35 years we've collected the Fremont Bank pens, coffee mugs, binders, calculators, tote bags, and tv!! We've had the checking account for over 35 years, We opened it at the Niles Branch! We have used the Fremont Bank for home purchases and refinance loans many many times over the 35 years!! The LAST time the Fremont Bank offered an outstanding clients and associates relationship, and a positive experience was decades ago!! Way back when Artie was the manager at the Brookvale Branch office!! We recently tried to take advantage of their 4.45% 7-month CD offering, I called their failed customer service department to set up a associates callback window to set up the CD account, they NEVER called!! What a waste of my time and effort!! This crap happened three times, three different days, and three different callback times!! The last one was this yolanda, who was transferred from a Sunnyvale branch to the Decoto branch. Yolanda, called and apologized for the Fremont Banks short comings, and promised me she was the dedicated associate, and this callback widow she gave me, will be her personal callback to set up our 4.45% CD!! Well that day came, and so did the window of her personal callback time, yOlAnDa failed to call me at our mutually agreed callback time!! SHOCKED??? Hell no, I expected more crap from them!! The FREMONT BANK is a TOTAL AND COMPLETE FAILURE!! When ever you call the Fremont Bank customer service, they automatically email you a Fremont Bank Survey!! Well, I gave the Fremont Bank both barrels! I told them exactly what I thought of their customer service department!! The Fremont Bank did not appreciate my constructive feedback, SO, they sent me a "Dear John" letter!! The letter stated that they wish to no longer provide us with ANY banking services, and in accordance with our agreement, this letter will serve as notice that the FREMONT BANK intends to close our account!! Remember, They're the screwups that don't take constructive criticism well.This official letter was dated Tuesday, April 18,2023 and was delivered to our mailbox on Friday April 21,2023!! The letter stated that we have until Thursday April 27, 2023 to make arrangements to transfer ALL funds to a new institution that will better serve us!! What a JOKE!! A third world bank in the middle a dangerous jungle could offer BETTER SERVICE then they have!! We did Andie, and most of our funds have ALWAYS been parked in the "TOO BIG TO FAIL BANK" CitiBank for years!! I've attached that Fremont Bank "Dear John" letter to my dartboard, BOY, does that thing inspire all those Bulls-eye shots!!!

Run away, They have my mortgage held hostage, constant accounting errors. I have reported them several times to FDIC. It would cost me a lot of money to move my mortgage, and I might have to because every few months I have to correct their errors. I pay them interest to maintain good accounting, I should not have to do their jobs.

I've been a Fremont Bank customer for years (Checking, savings, refinance, and investments). Fee structure is pretty similar to other banks and as long as you follow the requirements it's all pretty simple. If I'm short on balance and get charged a "fee" is it Fremont Banks fault? No! And while I could probably call and asked to have said fee reversed why would I, it was my error. As for this branches staff and manger they have always been pleasant and easy to deal with. In short I LOVE Fremont Bank!

No stars today. My original review was removed.
Thank you Fremont bank for righting a wrong.
Thank you for listening to my plight. I will keep Fremont bank in mind for future banking needs.

Ultimately Fremont Bank has cost me thousands of dollars. They refused to change the value of my HELOC without many steps (even before it closed) and therefore limited my refinance at 2.75%. Now the HELOC rate is significantly higher, so it is useless and they want to charge me $750 to close it or to keep paying $75/year to keep it open. They are not transparent or helpful when things get confusing. I would go elsewhere.

I have had a basic home mortgage with Fremont for over 10 years, never a late payment. Usually found their website fairly intuitive and manageable for scheduling payments. When I paid off my loan 11/23/21 I heard not a peep from Fremont. I followed their arcane rules and paid $25 to have the final $ wired to them, same day. I finally called today (24 days later) to find out where my $5K escrow monies are. Seems they are coming from Tennessee. And I should expect the check to arrive in 11 days to two weeks from mailing. This what Fremont told me. Kinda sad, they drag their feet to make a few dollars in interest I can only surmise. And leave a bad taste in the mouth of a previously loyal customer.