Firestone Complete Auto Care

Quick service at fair rates. Serviced popped tire during 2024 snow mageddon. Will return in future for more satisfied service.

Took my car in for "check engine" light being on. Firestone charged 109.99 for diagnostic service, 73.50 to reset modules, 83.99 for brake light switch, 102.90 for labor, total = 432.67. Thing is the brake light switch they used was faulty. It caused my cruise control to not work. When I called to order a brake light switch from Subaru dealer it was ~$22. Needless to say I will not being using Firestone for car maintenance ever again. Staff have no apology, poor customer service!

Takes forever. Had an appointment but still taking forever just to put a tire on. Love to see it.

Walked in the front door and right away I felt as I didn't belong. Waited 10 minutes in the front office and no one ever acknowledged me, greeted me or even said someone will be right with you. I see the techs answering the phone but still no acknowledgement. This company used to have great customer service. Needed for tires possibly even an alignment. Thank you for not wanting my buisness. Wouldnt recommend anyone to give this place buisness.

This place not only does shoddy work but they'll forget to call you when your car is ready or give you unrealistic wait times. I've taken my car here several times and it's always like this. I will not be coming back.

*** Received a follow-up call from the manager of the Bearden location. What he explained to me makes sense. While the repair that was ultimately done to my tire is safe, Bridgestone/Firestone has corporate policies and procedures that they need to adhere to. My "go-to" local dealer, while reputable and that also has several locations, probably has more latitude to perform these repairs than does a large, corporate entity. I have no problem with the quality and performance of Bridgestone or Firestone products; I would gladly run them on my car. My only disappointment was that I received a "no repair possible" from them, yet ultimately I was able to go elsewhere and save the cost of a new tire from a different (smaller) dealer. Ultimately, it was corporate requirements that did not allow the Bridgestone/Firestone dealership to complete the needed repair. ***

Stopped in at this location and asked about patching a punctured tire. The tire was punctured in the tread, not the sidewall. However, the tech said that the puncture was too large to be repaired.

Apparently they wanted to sell me a new tire (an expensive one at that given the size and speed rating of the tire). The next day (Monday) I went to my "regular" and trusted local tire supplier and they said the repair would not be a problem.

I've been driving on the repaired tire for 3-4 weeks now with no issues whatsoever.

They do a good job taking care of both of my vehicles. They are friendly and have been honest with me when they give recommendations for service.

Wish I could give this place 0 Stars. Took my car here to get diagnosed. They said it'd be 24$ no big deal. They called back an hour after I left after looking at my car and said they couldn't do anything and to take it to a dealership. I said okay well I'll come get it towed back. They said great and no worries no charge since we couldn't do anything. I come to get it towed. I call them and say hey I need the keys so I can get my car towed. They say well you do owe $13 for the diagnostic. After he said it was free. Then he hung up on me when I said I didn't have the money. I called back and they argued with me wether I should get my keys back or not. Very unprofessional and not helpful. 10/10 would NOT recommend!!!!!!!!

The Firestone on Walker Springs has the friendliest staff. They are honest, trustworthy and certainly the most knowledgeable. They've never lied to say that something needed to be replaced, just to sell me something that my vehicle didn't need. I would definitely recommend this location to anyone.

Ok, so we were traveling and had some really bad noise in the front end, it was 4:30 pm. I called, explained and they told me to bring it in. Two technicians had a really tough time replacing a wheel bearing and completing a front end alignment. They did not finish until after 9pm, over 2 hours past closing time! Thank God for them, kept us from being stranded! Very trustworthy as I have worked on cars all my life and knew what they were explaining to me. I highly recommend this Firestone!