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Vacuuming in 147 reviews
Tunnel Car Wash in 27 reviews
Review Highlights
“Highly recommend open after 6 so it is easy to stop there after work!” in 33 reviews
“They give you a dashboard wipe and trash bag with all the washes and with some you also get the air freshener.” in 31 reviews
“Self- service vacuum at the end is crazy efficient and nicely set up- all the equipment is new and plenty of space.” in 21 reviews
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Q:
Is this safe to use for teslas?
A:
Steering wheel use recommended, just not too heavy on the turning, & for most passengers to be awake for safe n sane operation of our car wash. Thank you!! 🙌🏻🙌🏻👐🏼
Christopher A.10 months agoQ:
This is the best car wash to ever go to?
A:
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Overall rating
2041 reviews
5 stars
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1 star
- Joel R.Long Beach, CA563152May 16, 2024
Please come here when Kyle is working, this guy makes sure you're well taken care of. I had an important night and made sure he suggested all the things I need and even bought me a few items to make my car look good! Give this man a raise!! He deserves! Thank you so much Kyle!
Helpful 0Thanks 0Love this 1Oh no 0 - Hae J.Irvine, CA03911Apr 25, 2024
I have been keeping the membership since 7-8 years ago just because I like to keep my car clean all the time but honestly this place was great in the beginning. Nowadays is different story ; 1) often time the car picks up more dirt and greasy stains after the wash 2) a lot of time the air/ vacuums don't really work 3) machines pick up wrong configuration and levels down on my platinum to lower levels on its own 4) always pushing customers bumper to bumper which gives me a heart attack occasionally because somehow some drivers don't know how to put their gear to "N" and keep stepping on the brake!!
Then why do I still go here? Simply there are no more REAL hand-wash in my area anymore and other car wash places are even worse than here :(
Just watch out for the drivers who are not familiar with this type of car wash. Literally my husband had an accident inside here because of some idiot who started stepping on the brake but the machine did not pause as it should automatically.Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Emily A.
Apr 26, 2024
Dear Hae, we're sorry to hear about your experience at our car wash. We take customer satisfaction seriously and would like to make things right. Please contact us directly so we can discuss the issue and find a solution. Thank you for bringing this to our attention. Fast5Xpress Car Wash values your business in Irvine.
Please contact our Fast5Xpress Car Wash Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com in order to find a resolution." - Apr 2, 20241 check-in
I normally don't listen to bad reviews, as they're mostly done when someone is having a bad day or maybe the establishment had a bad day of service that day. Everyone is entitled to an off day right? This location was closest to my location at the time. I said "eh I'll try it can't be THAT bad. Oh boy was I mistaken! Due to the time of day, the pictures are a bit hard to see the dirty I'm going to mention.
All rims still have a lot of brake dust
The scrubbers and dryer pad things didn't even touch my vehicle on the right side! Literally about 3 inches away from it
My windows had streaks when it looked clean which just made the dirt more obvious. Like imagine going off-roading and running your fingertips on the glass after. That's how the left side was left. Rather than go back and demand a refund or a redo and get angry at the nice clerk, I re washed my car at home. I'm curious how these people offering 5 star reviews have their cars. Do you wash them every other day?
Only thing that comes to mind when I think of this location is "you did it to yourself, you should have listened to the 1 star people"
Yes I should have. My bad guysHelpful 0Thanks 1Love this 0Oh no 0Business owner information
Emily A.
Apr 8, 2024
Hi John, we understand the importance of maintaining a high quality car wash experience and strive to uphold that standard. We appreciate your review and feedback, this claim has been duly addressed by Upper Management at Fast5Xpress. We look forward to the opportunity to exceed your expectations upon your next visit. Should you have any further questions please contact Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com
- Patricia And Don P.Los Angeles, CA168878Feb 24, 2024
It's ok if you need to clean the dust off your car.
My car was dirty from the rain last week. Had to manually wipe my car to clean it and it didn't remove any bugs at all from the from of the car.
Also, the water must be recycled A LOT because the water in the door jams is so dirty after the wash, dirtier than my car was lolHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Feb 26, 2024
Thank you for your feedback, Patricia and Don. We apologize that your experience with us did not meet your expectations. Please feel free to contact our Fast5Xpress Car Wash Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com so we can address your concerns and work to improve our services.
- Frankie S.Temecula, CA2749May 11, 2024
My car did not get washed. It got rinsed.
There was plenty of dirt still left on the back of my car. I regret not asking for a refund or to go through the wash again.
I've been to other Fast5Xpress washing and they have been decent. This location was not.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
May 14, 2024
Dear Frankie, we're sorry to hear about your experience at our car wash. We take customer satisfaction seriously and would like to make things right. Please contact us directly so we can discuss the issue and find a solution. Thank you for bringing this to our attention. Fast5Xpress Car Wash values your business in Irvine.
Please contact our Fast5Xpress Car Wash Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com in order to find a resolution. - Paul S.Long Beach, CA14312Apr 28, 2024
I love the people that work here and the car wash club. I just don't like that they don't tell you that they self renew the membership so keep on top of your credit card. The place is worth it. Unlimited washes and good equipment as well as free vacuums for everyone. Not just those who get a car wash.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Apr 29, 2024
Hi Paul, thank you for taking the time to comment! We love hearing positive feedback from our customers and we are even more motivated to provide you with a perfect experience the next time around. Thank you! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Dec 3, 2023
This is my favorite car wash place in Irvine (the closest thing you'll get to soapy joes). They have very yummy air freshners like lemon and coconut creme and the workers are all so kind. You pay for the kind of wash you want and then there are designated spots to vacuum after you go through the wash. Do be warned it can get really busy on weekends and when you exit the wash, you won't have a place to vacuum and you can't just stop, you have to keep going and leave without vaccuum. I wish they would create a better system so that vacuuming was guaranteed when you go through the wash (you can't leave and come back just for vacuuming). Other than that, I love the place!
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Emily A.
Dec 5, 2023
Hi Rose, thank you for taking the time to comment! We love hearing positive feedback from our customers and we are even more motivated to provide you with a perfect experience the next time around. Thank you! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Oct 16, 2023Updated review
I am so happy that they put this in here. I always hate getting my car washed because it takes time waiting. This way you just drive through the tunnel quickly in and out and you can vacuum yourself so it better be a five-star review since I'm doing the cleaning inside and wiping down the outside myself. It's fast and quick and just what I was looking for with my busy schedule. I was reluctant about buying the membership but it's such a great value that I decided to go for it. Now my car gets a weekly bath.
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David J.
Jul 19, 2023
We can’t thank you enough for your five-star rating, Tasja! We're so pleased we'll be seeing you every week. It’s feedback like yours that motivates our team to continue delivering stellar service throughout the Fast5Xpress Car Wash Irvine region. We appreciate your support for our business! -Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
Jul 18, 2023Previous reviewI am so happy that they put this in here. I always hate getting my car washed because it takes time waiting. This way you just drive through the tunnel quickly in and out and you can vacuum yourself so it better be a five-star review since I'm doing the cleaning inside and wiping down the outside myself. It's fast and quick and just what I was looking for with my busy schedule. I was reluctant about buying the membership but it's such a great value that I decided to go for it. Now my car gets a weekly bath.
- Sally V.Santa Ana, CA011Mar 12, 2024
I try to post a review but it wasn't kept I believe it was taken down
Well it's not workingHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Mar 14, 2024
Hi Sally,
We apologize for any inconvenience you've experienced with your review not being posted. Please understand that we do not have control over which reviews are kept or taken down on platforms like Google or Yelp. If you have any further feedback or concerns, please feel free to reach out to us directly. We value your input and hope to address any issues you may have encountered. Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com - Jan 19, 2024
It was reasonable price. The end drying was thr best for me including it cleaning my tire.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Jan 24, 2024
Hi Kyoung K, thank you for taking the time to comment! We love hearing positive feedback from our customers and we are even more motivated to provide you with a perfect experience the next time around. Thank you! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
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