Dunkin'

The food is great the Ice Cream is great service is friendly I like the breakfast food and bagels with butter

I appreciate the convenience of this DD because it is across the street from Hartford hospital, and sometimes after a long night of call one just needs coffee. I will meet visit this place again, I was spoken to quite rudely by the girl taking my order, who also proceeded to screw the order up. It was so bad I even filed a complaint....

Terrible parking lot set up, terrible service, terrible results. Cappuccino incorrectly made twice and a veggie flatbread that looked like it was thrown together in 4 seconds and not hot at all (cheese wasn't even melted).

Wonderful service! Dedrie is so kind and quick with orders. She greets everyone as they come to the counter. Yes, the parking lot may be small but you won't spend much time inside because the line moves so quick. I always enjoy my visits and have never had trouble.

Do I wish for this place 5 stars recommended sure. Anyone would be proud to have that sort of recognition. But if I'm being honest 3 stars is still just as good. My visits here have always been courteous and respectful and while I wait at the window I do notice the camaraderie the employees have with each other. But to be honest you need to laugh and feel good in an environment that calls for dealing with customers. Because you'll be surprised at the ratio of bad customers to good ones is pretty lopsided. And since the bad ones very rarely are happy no matter how great the service is, then why get constantly get beat down because of them, right? As to getting the orders right, well that goes without saying. If I'm paying for service then I should always get my order right. If I don't get a smile, it isn't the end of my world. So the reason why this place gets a three in my opinion is the way the store is situated. The drive thru and parking gets super crowded fast. The other thing is that dip in the driveway that unless you have a SUV or truck just messes the front end all the time. They could get that corrected at least. And the final thing is all the people asking for handouts that hang around the store at all hours. I don't know if they're aware of the problem but it has happened a number of time to me personally.