Danlar Collision & Glass

I have never found myself in an accident that requires extensive repairs so I went into this blind. I was referred to Danlar by a close friend. They were such a pleasure to work with, from beginning to very end. Truly, Gail was absolutely amazing. Aside from the fact that she called regularly to give me updates on my car- she handled my rental car return for me. And a day later, I realized I forgot an important item in my rental and she managed to retrieve it for me. She went above and beyond what one might expect of standard customer service. I got the car back and, arguably, it looked better than it did prior to the accident. Thank you, Danlar Collision. And Gail, a very special thank you to you.

BEWARE! they work with shady techs and service people! The owner refuses to pay or take any phone calls! Don't take a job for them or give them any business. Sad how greedy and shady this industry can be! Next time, leans will be put on the vehicles. Lesson learned!

At first they seemed fairly professional and helpful. As I got to know the mechanics working on my car, they started wanting to talk to me more, rather than talk about my cars issues. It got to the point where one of the mechanics was texting me late at night and was very creepy and unprofessional. After many of those instances, I had to bring a male friend every time just to feel safe. I had to go in to Danlar about 5 times just for a taillight and lock change. To this day my lock still doesn't work and it was $400 down the drain. Will not be going to that location again and will not recommend to any female friends in particular.

Unfortunately, I've had damage on more than one car and taken it to Danlar both times. I have been pleased with their service. Their customer service is exceptional! I got text message updates on the status and they were very friendly and helpful. I would recommend this place.

I'm new to Albuquerque and scrambled to find a body repair shop when the front end of my Hyundai Elantra needed real work, real fast. The combination of location (I went to the one on 1st S.) and good reviews here on Yelp persuaded me to give Danlar a try. So glad I did because I had an absolutely delightful experience from start-to-finish. They're great on the phone as well as in person. I got the option of doing a quick, inexpensive repair in a few hours OR "the right way" which would have involved replacing the entire front bumper. Since the repair cost was on me, I took the quick, inexpensive route with informed consent, i.e., knowing that the repair might not last forever. Happy with the results. Also, my car seemed cleaner than it was when I dropped it off. Hope I don't need bodywork again but will head back to Danlar if I do.

01-18-18 - My vehicle has been back to Danlar twice since the original repairs. The first time I had to bring back as they did not put my door handle back together properly and they also broke a plastic piece that covered the screw on the door and just left the broken pieces of plastic in the door pocket. I had the car a week and washed. There were suds building up under the back window. They did not put the trim back on the window properly and they also scratched the black paint on the trim when they put back on the first go around. So..... it is back at Danlar now getting the trim repainted and installed. WOW, I am happy other people have had a good experience with them, I am not one of them!!!

These guys seem very knowledgeable, professional, and seem to have a keen sense of attention to detail. Whether that is in regard to the repair of the auto, or the tremendous amount of communication from beginning to end of the process. I would certainly go there again if I am in need of such services.

I was in from out of town and had a rush emergency to buff a scratch out of a vehicle within hours. The gentlemen at the Danlar 1st Street location were extremely courteous and helpful and got me out of my bind right away! I cannot say enough kind words about their service and professionalism. Thank you for fantastic service!

I wish I could give them 0 stars. The work is good, but I would expect that if they are billing my insurance 5 grand and making the car look like it wasn't in an accident is a standard for a collision place so that isn't even being taken in to account for my review. Now why they are getting such a bad review is because my car took 3 weeks longer than the expected time of repair. They pushed back the date on 4 separate occasions. They didn't call me to notify me on any of these occasions either. I would like at least some notice because every time I would organize a ride so I could drop off my rental car and get a ride there. I would call them every time it was supposed to be ready. They would tell me that it's being pushed back and I would ask why they didn't call me and every time they would say they were busy. If you're too busy to give me a call to let me know my car won't be ready then hire another employee. The last time I went to call them (because for the 4th time my car was "supposed to be ready" I didn't get a call) and got no answer I couldn't get a hold of them the entire day and my voice mail I left them went unanswered all day and I left it around 1 pm. I drove down there to see what was up and they said it would be ready in 2 more days and they were too busy to call me or answer my many phone calls even though when I got there the ladies in the front were socializing and had their kids there playing. This place looks great but is entirely unprofessional and I will NEVER use them or recommend them to anyone. Absolutely awful experience.