Review Highlights
“I am glad that I stopped by the Culver City location and that Virginia was there to help me with my purchase!” in 7 reviews
“David on the other had just makes it normal, like nothing is up and even strikes up a conversation on common ground with you.” in 7 reviews
“Great guy, extremely helpful in my quest to trying to find the right fit for my helmet.” in 19 reviews
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Is the store open this weekend june 6th 2020?
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98 reviews
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- vernell e.Los Angeles, CA41812Feb 23, 2024
Best experience as always Alfonzo was cool and knowledgeable, came in for a Visor that actually didn't fit my helmet and he recommended a better visor. When you come in to shop ask for him.
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Kiersten T.
Feb 26, 2024
Thanks for sharing this awesome review about Alfonzo! We'll let him know you gave him a shoutout :)
- Jan 6, 2024
This informative team provides expert recommendations and are more than knowledgeable when it comes to their products. They offer a wide variety of high-end brands and everything for sale is of immaculate quality and standard. We come here for everything from a replacement visor to armored riding gear. The shop itself is pristine and organized. Well done, boys!
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Kiersten T.
Jan 8, 2024
Hi Jordon, we appreciate your amazing review about our staff and selection! Thank you so much and we’re happy to help you with your gear anytime!
- Jan 20, 2024
I've been here many times. Bought a few helmets, along with gear, tires and more. Always very helpful. Had an issue with my bike battery that wasnt bolted correctly, staff was able to help and they were able to find one spare that fit and i havent had an issue yet. Can't beat the prices!!!
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Kiersten T.
Jan 22, 2024
Hi Ashley, we appreciate your amazing review about our staff and selection! Thank you so much and we’re happy to help you with your gear anytime!
- Johnny W.CA, CA02Mar 8, 2024
I wore my new AGV helmet today for a 240 mile trip. I didn't have a Bluetooth set up in my helmet so I decided to use my Bluetooth ear buds. They were too uncomfortable wearing them with my helmet on so I googled the nearest Cycle Gear. The one in Culver City popped up. I walked in and immediately Virginia greeted me and I told her what I was looking for. She went on to ask what type of application was I looking for in a Bluetooth device inside my helmet. She was very knowledgeable about the products Cycle Gear sells and I was able to make a confident choice in Bluetooth devices. She also installed the device into my helmet and explained to me how to use it!
I am glad that I stopped by the Culver City location and that Virginia was there to help me with my purchase! I will definitely visit the store again soonHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Kiersten T.
Mar 11, 2024
Hi Johnny, we love hearing that Virginia took great care of you! We are all smiles that your shopping experience was 5-star worthy :)
- Tim C. D.CA, CA033Mar 9, 2023
This cycle gear has a pretty large selection of items on hand. When I went in they seem to have more street bike stuff than dirt bike, but they had what I needed and the price was fair.
The 5 star is for the staff. They were very helpful and friendly. The guy helping me took the time to make sure what I was buying would fit.Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Kiersten T.
Mar 10, 2023
Tim, thank you so much for the 5-star rating for our selection and service! We truly appreciate your kind words and recommendation. Ride safe!
- Gautam S.Riverside, CA395147131Jan 7, 2022
I wanted to get a full face helmet for my girlfriend & so we went to this location. Jose was the representative that helped us figure out the right fit, comfort level as well as some other questions she had about breaking it in. All in all, it was a great experience.
My only gripe is that they offer you a good discount coupon online but when you take it to the store, they suggest that it is only for certain products. Meh! Just say so, online too! Plus the inventory for variable sizes in full face helmets is low at this location.
But customer service is absolutely top notch! Big shout-out to Jose for being super helpful, resourceful and professional.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Kiersten T.
Jan 8, 2022
Gautam, glad to hear Jose could help you find the perfect helmet! We appreciate your feedback on our discount coupon and product selection. We'll share this with the team and we look forward to your next visit soon. Ride safe!
- Marc W.Los Angeles, CA9608May 28, 2023Updated review
Virginia (mgr.) is the best thing since motor bikes were made. Can't speak highly enough how I saw her manage an entire store, help like 5 customers at a time, all with a smile and incredibly knowledgeable, patient and quick to help or offer valuable suggestions.
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Kiersten T.
May 23, 2023
Marc, thanks so much for the shoutout about Miguel and the team! We’re always trying to deliver top notch service so your feedback is much appreciated. Ride safe!
May 22, 2023Previous reviewVery impressed with the customer service. Miquel in particular. The guys there made themselves available and really took their time to give their great feedback on the products and suggestions what makes one potentially better over another. Some based on their first hand experience. Nothing rushed, no pressure to buy. While there's a bit of cheap China stuff you can find the quality stuff at competitive prices.
- Feb 23, 2021
They carry a huge variety of motorcycle, and cycling gear. Obviously they can't carry everything, you can order on the website and have it shipped to the store for free or shipped directly to you. Their prices are very good. I found them to be very competitive. Sales people are friendly and helpful. Plenty of parking. They are at the corner of Sepulveda & Jefferson
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Kiersten T.
Feb 25, 2021
Thanks a ton, Corina! We appreciate you taking the time to write this review and we really loved reading it. Happy to help out for your next ride!
- Tania M.Los Angeles, CA21411Dec 3, 2020
Ordered my first helmet, a Bell Revolver EVO, through their online site. Received it, tried it on, & it was MASSIVE. Emailed them to ask how to return, received a response from Colin almost instantly saying I could return online or in store. Was told there was actually a store right by me!
I drove down, returned it, then Courtney asked if I wanted to look at other options. She explained that Bell shells are the same for the mediums as they are for the extra smalls, only the interior padding decreases in size (which explains the massiveness).
She then suggested her personal favorite the SHOEI RF1200 which is a lot less bulky for us smaller ladies, & was currently on sale ($100 off). Courtney & the other super helpful lady fully informed me about the RF1200 features & safety & how snug a helmet should fit (turns out I'm a small not an extra small) -- should be snug on the cheeks, but not so snug that it's uncomfortable, & the pads will form to your face over time.
They also installed the chin curtain & a Pinlock for me after purchase. All in all, a really positive easy shopping experience with the most attentive helpful staff. Will definitely be back!Helpful 3Thanks 0Love this 1Oh no 0 - Valerie D.Lawndale, CA14293Sep 6, 2022
In 2020, I'd successfully completed an MSF course and was excited to start buying gear. The sales rep in their Culver store was super friendly and helpful and helped me choose a Sedici Sistema modular helmet and gloves. As recommended by the sales person, I'd walked around the house wearing the helmet so I'd get accustomed to the constraints. This was the only time I'd worn the helmet for a year, before I finally bought a used motorcycle.
I took a few private lessons from a man who provided a helmet with a comm unit, so I only really began to use my helmet this year (2022), when I discovered that the Sistema model that I was sold has a defect; the face shield screws often pop off when the shield opens/closes. I recall having it happen to me a few times while at home, but it being my first helmet, I didn't understand that it was a defect until I used the helmet during a Ride to Live course and a screw dislodged, leaving my shield hanging on one side. I never recovered the screw, but an officer helped me to remove the shield entirely so I could finish the course. While searching for parts on the CG website, I discovered a review of the new Sedici Sistema II helmet; where the reviewer mentioned how the shield issue was a major complaint by consumers and that the new model addressed the design defect. My 2 year warranty expired in June (it was August), but I thought that considering I'd only used the helmet 3 or 4 times, I could get an offer to either repair my helmet or get a decent enough discount to upgrade to the new model. The manager, Virginia was nice enough but explained that repairing the helmet was not an option; all I could do is keep buying more shield screws (while they are available). Virginia told me that the helmet I bought was a closeout item and that I should be more vigilant when an item is on sale. She also offered a 15% discount to buy another helmet. I'll admit that I was pretty disappointed about this. The sale price for my helmet was $160 which was a reasonable investment for a new rider. With an expired warranty, I didn't expect a new helmet. However, considering the myriad of online purchasing options available these days, I didn't think that eating the fifteen bucks for a pair of shield screws was a big sacrifice to express to a good faith commitment to a customer who would undoubtedly continue to support their local business throughout her riding journey. As far as the discount, it was a kind gesture, but as a noob rider who is dependent on the expertise of others (like the person who made the initial sale) to help me make the best choices for gear; riding advice, etc. That said, tell me why would I risk making another expensive mistake?Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kiersten T.
Sep 7, 2022
We’re sorry to hear this, Valerie. If you want to get in touch directly with a member from our team, feel free to email us here referencing your review: cs@cyclegear.com
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