CVS Pharmacy

Navigating the process of obtaining my prescribed medications at CVS was relatively straightforward. The pharmacy section was well-organized, and the staff, although limited, efficiently managed the prescription fulfillment process.

I appreciated the ease of dropping off my prescription and the option to receive a notification when my medication was ready for pickup. The pharmacy staff, despite their limited numbers, worked diligently to ensure that customers received their prescriptions in a timely manner.

However, the quiet atmosphere in the store translated into a less bustling pharmacy area, which was both a positive and a potential drawback. On one hand, the calm environment made the experience more relaxed. On the other hand, it underscored the need for additional pharmacy staff during busier times to prevent potential delays.

Overall, the prescription pickup process at CVS was convenient and hassle-free, with room for improvement in staffing to enhance efficiency, especially during peak hours.

This pharmacy is always short staffed! They need some help!! The phones are always ringing and I'm always out on a hold. They also close from 1:00-2:00 for lunch which is so weird to me. I was stuck waiting here for 15 mins until they opened back up.

I would like to give a shout out to employee Brittanie for being so helpful in clearing up some issues with my Extra Care account. She took the time to find out what the issue was so that we could correct it.

She is very personable and helpful and is a good representative for the CVS family.

Thank you again Brittanie for taking the time to help me out.

Charlene Gaskins
Customer

This is the most cleanest and organized cvs I've ever been in. The employee that cashed me out was very nice. Young guy, maybe in his 20s.
I usually go to walgreens but now I might come here since it's so nice and clean.
I'm sad I didn't take pictures so you can see how well organized and decorated it is. It's very easy to find what you need.

Not friendly, fast or affordable customer service a few rude people in there not nice. Going elsewhere

It takes forever for the pharmacy to pick up the phone. My son and me are both not feeling well. I don't want to go there to wait for the prescription. I am trying to call to see if it's ready to pick up. No body answers the phone

I've been a loyal Longs Drugs customer my entire life, since shopping in the original Longs on Piedmont Ave in Oakland in the 60s as a kid and then CVS since Longs was sold. I've been using this CVS since moving to the D'Andrea neighborhood last May. The harried, rude employees and poor customer service in the pharmacy have already induced me to transfer all my prescription elsewhere.

The "front of the store" employees have always provided great service but I've noticed the last couple of months that there never seems to be more than one employee working. I stopped in this morning to pick up NyQuil and cough drops. I looked around and saw the only employee on-duty was helping another customer so against my better judgment I used the self check-out. Well. . .NyQuil is an age restricted product so self check-out began flashing lights and repeatedly barking at me that someone was coming to assist as the machine was unable to determine whether my 65+ year-old self was over 18. The lone employee was already with a customer and if there was a manager on the property apparently something else was more pressing than customer service as they never ventured out of their office to assist.

The rep filling the beverage merchandiser next to self check-out wondered aloud how much CVS would pay us for performing the duties of a CVS employee, we both got quite a laugh from that. The lone employee asked the customer he was assisting if he could go clear my machine before concluding their transaction and the young gentleman readily agreed. As he verified my age the lone employee confirmed he was the only employee at work at 12 o'clock on a Wednesday afternoon. I asked if this staffing level was common, he declined to reply but the expression on his face, even behind a mask, told me everything I needed to know.

Thank you to that lone employee for dealing with all that was going on with class and thank you to the "other" customer for deferring to the old guy was the giant scar on the back of his head.

After 60+ years as a loyal Longs/CVS customer - I'm done. Thomas and Joseph Long are probably both rolling over in their graves now that what they started as a successful service business in the 30s has devolved into an operation that treats their employees so poorly and is so unconcerned about anything other than the bottom line.

You'll be seeing me up the street at Walgreens from now on and I assume I'm not the only one.

This store is great for general merchandise. The pharmacy is a whole different matter. There is no customer service when you call the pharmacy. I waited for 40 minutes, only to have my call answered by pharmacist and then put on hold again for 3 rd time. Mid- afternoon a Sunday, well before there closed lunch break. Called this morning at 9:20 am. Waited for 20 minutes. Call finally answered by male voice and asked to hold. Said I was next. Waited another ten minutes. The phone started ringing for approximately ten rings and again disconnected.
The pharmacy manGer ( Derrick) is very nice in person, however the issue of not handling calls by his staff in a time efficient matter needs to be addressed by him and possibly the corporate office. Unacceptable.

I went in to get insulin needles for my dog who has diabetes. The pharmacy tech said I needed proof of diabetes or she couldn't sell me the syringes. She basically accused me of needing them for heroin! She kept insisting on bringing in the vile of insulin! There were several people in line and she me and she made me feel like a druggie! Needless to say, never again!

Stopped in to pick up a prescription a couple days ago (Oct. 12th) and waited in line for almost 20 minutes. Then a rude pharmacy clerk said we're closed for lunch, is wasn't 1:30 yet, there was still time to give me my script. I keep saying I am going to move my scripts to Safeway, and now I am going to. The pharmacy at this CVS and some of it's employees leave a lot to be desired! I know several people that have transferred to Safeway or other pharmacy's because of this. I have been a customer of this CVS since it opened as Longs Drug Store. Also if you call the pharmacy you could die on hold!! It is always understaffed. Shame on the manager. But then I doubt anyone cares, if they did this wouldn't continue to happen!!