CVS Pharmacy

Refuse to answer phone. Typically takes 25 min+ to get someone on the line. Been using them a couple years and it keeps getting worse. Generally not very friendly when you go in either.

they refuse to answer their phone. It is in a dangerous area. They say they are open but don't clarify that the store is open but the pharmacy has different hours. CVS does this on purpose to waste your time and have you visit their crappy store and buy stuff while the pharmacy is closed. This company is the epitome of pure corporate greed and evil!

Better to go Walgreens across the street you'll be waiting forever here. Waited 30 for meds not to be ready.

The poor pharmacy staff is terribly overworked and it's evident every time I come here. I constantly see customers get rude and worked up and take it out on the pharmacy staff, it's definitely a big part why they had to shorten the hours and struggle to find people to work here.
That being said, CVS please do not text and call me telling me my medication has been filled, but when i show up a full 24 hrs AFTER the notice it was ready I was told it would be another 30 min to an hour until it was filled, not cool.

Overworked, demoralized employees who have stopped caring. CVS mangement needs to staff appropriately for the volume of business. Extremely slow (20- 30 min wait for the 1min transaction of picking up a filled prescription), never answer the phone. Just a depressing and dysfunctional place.

The staff is friendly and kind. They should not be poorly rated as it is not their fault they are understaffed. There have been times where I have had issues with my insurance or CVS account and the staff has quickly helped me resolve it.

I am a UC student and had my prescription transferred to this CVS. My doctor called my prescription on October 4, 2022 and again on October 14, 2022. The week of October 11, 2022 I went to pick up my medication. I was told my account was placed on "hold" and the CVS from my home town had to release it. I called the CVS (E. 96th St, Fishers, IN) in my home town, spoke with Tyler numerous times and he stated it was not on "hold". Tyler called the UC CVS, was on hold for almost 30 minutes, left messages, and no one returned his call. My doctor called it in again on October 14, 2022. I spoke with Daja on October 14, 2022. She stated the prescription was not there. I called my doctor to ask him to call it in, for a third time, which he did on October 14, 2022 around 12:30pm EST. When I called the UC CVS to confirm they got it, the gentleman on the phone stated they didn't. That he personally retrieved all the messages and it was not called in. I then called my doctor with the UC CVS gentleman on the phone, had a 3-way call, and my doctor verbally told him he called it in at 12:30pm. My doctor then proceeded to tell him what I needed. This is UNACCEPTABLE!! The UC CVS does NOT check their messages from doctors that call in prescriptions!! I will NEVER use them again!

This CVS is in a part of town were frequently in. So we stopped by the other day to see if they still had any Christmas mark-downs - they did! It was the third week of January and they had about 5 different kinds of candy makes 75% off. What a deal! We picked out a bag of Hershey's Cookie Layer Crunch and it was only $1.25! I went with mint over Caramel because I've already tried the mint and know it's awesome! There were other options like Lindt Truffles or Ghiradeli Squares.

When we checked out the service was efficient. We can plugged in our rewards number as always....but I'm not really sure why. I don't think I've ever gotten a CVS reward or coupon. I think my mom has....the lesson from this - if you actually want the rewards card to pay off, you have to do a little work. It won't just fall in your lap.

The store looks old am tired. The main complaint is how much of a hassle it is to pay with card. It is so slow! I don't understand why using the chip is so hard for cvs. I can't wait for Walgreens to open because they have figured out how to use chip pay and make super fast and easy.

The staff is nice but this is so understaffed, almost every time we call we wait on the phone for at least 30-45 minutes before a real person ever shows us there is a chance our phone call will be answered. I have currently been on hold for over 96 minutes (!), and no one has ever picked up the phone to let me know they will answer my call.
Then, after we finally get through to a person--which we often never do--they tell us the prescription(s) will be refilled within a few hours. The next day, when my daughter goes to pick it/them up, she often finds that the refill has not even been started.