Crumbl - Delta Crossing

Awesome location with fantastic staff! Cookies are hit or miss, and their flavors lately (last 6-9 months) have not been very appealing.

We stopped in to grab a couple of cookies, including the double chocolate chip cookies and a confetti milkshake cookie to try. The staff was friendly and efficient, and the cookies were nicely packaged. The double chocolate chip cookies were excellent, but we'll probably pass on the confetti milkshake cookie next time and go with a different flavor. It looked nice and was fine, just ended up not quite meeting our tastes. We've had plenty of other great cookies from Crumbl, so we were bound to hit a pass at some point!

I walked into the store - no one in line, 2 women waiting for their order - none of the staff said anything to me - I was ignored. Stood there, and stood there, no one acknowledged my presence. To get anyone's attention I said "I'm here to pick up an order." Nothing, no response.

Finally, someone came to me, prepped my order, handed it to me. I had order one of the 3 single cookies as a "happy birthday." She put the sticker on the wrong box. She fixed it and added a sticker to the correct box with the bow. FYI - to any of you who see the option to add a sticker and a "bow" for $1 it's a rip off. black elastic tied in a bow and a cheap junk sticker. You'd be better off wrapping it yourself in leftover christmas ribbon.

I did not appreciate the service and being ignored. At all. That is the first time and last time I plan to go to this Crumbl. The one in Grand Rapids is much, MUCH better. Friendly staff, etc.

me and my friend went to crumbl to try the new flavors birthday cake and cinnamon square. Only to find out the where sold out, which we didn't care cause it was sold out. When we were waiting for our cookies these group of 4 girls walked in and knew the one of the workers working. And im guessing that that one of the girls texted her to leave aside those two cookies for them to try. While we where waiting they ordered after us got more cookies then us and got there's before us and got the two cookies that said where already sold out but still got them cause the worker set them aside for them cause they knew each other. Horrible customer experience and service. we even asked the girls if the ordered them online before hand and they said no the just texted their friend to hold them aside for them. And they got them for free too. All cause they knew the worker and were friends with the worker. Nice job crumbl. You just lost a customer.

Best chain cookies around. Always new variety to choose from and I've found the warm ones my preferred to thw chilled. But both are delicious.

Ordered the day before. Went in to pick up at the designated time and waited over 30 min for my order.

Delicious cookies but if you intend to use Crumbl cookies catering department count the cookies they send with you. I ordered 100 cookies for a party and was 25 short. Crumbl did fix the order and their manager was polite and helpful.

Today cutie mentioned the flavors of the week at Crumbl and immediately I wanted to go! Let me break the flavors down and my order in which I enjoyed them! At number four is peanut butter cup featuring Reese's. A very respectable cookie just not one I see myself coming back to. Coming in at number three is rocky road. As a self proclaimed rocky road enthusiast, I had high hopes. It was good but still not memorable. Number two...confetti cake. Some may see this as an upset over the heavily anticipated rocky road however it was just a darn great cookie. Like a perfect sugar cookie basically, very tasty! Number one will leave you wanting to hit a pirouette of bliss....it's lemon cheesecake! Wow what a cookie, deliciously tart yet sweet along with an amazing cookie base and that cheese cake, oh boy! So glad cutie and I made the trip to Crumbl! I fall in love with her all over again everyday! She's like striking gold! What a great experience once again at Crumbl, five out of five!

Placed my order in the morning and paid for the cookies with tip added at that time. Picked up my cookies at the scheduled time only to be told that they were out of one of my choices. When I asked how that could happen when I had placed my order and paid in full the girl behind the counter just shrugged her shoulders. She said I could pick another kind. So my question is does it make a difference if you order a head of time or not. If the purchased selections aren't going to be set aside what is the point? Also if you purchase cookies and they run out of all the flavors before your pick up time are you just out of luck? I have tried to call the Delta Lansing store several times but there isn't anyone available to take my call.