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Location & Hours
Albany, OR 97322
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Amenities and More
About the Business
Crumbl Cookies is famous for its gourmet cookies baked from scratch daily. Our award-winning chocolate chip and chilled sugar cookies are served weekly along with four rotating specialty cookies. The company provides excellent in-store service along with options for delivery and national shipping. Cookie catering options like regular or mini cookies are available to make your wedding, birthday party, or office event sweeter. Come visit in-store to enjoy these famous treats or become part of the Crumbl Crew!
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Recommended Reviews
Overall rating
12 reviews
5 stars
4 stars
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1 star
- Rika K.Seattle, WA01May 20, 2024
very yummy and good service the cookies are extra soft and warm like nanas.
Helpful 0
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Oh no 0 - Candace S.Orchard District, Bend, OR371May 20, 2024
The staff is always so friendly and helpful. The inside is clean and smells sooo good. love watching the staff working so hard
Helpful 0Thanks 0Love this 0Oh no 0 - diane b.Salome, AZ04May 1, 2024
Pros:
minimal wait for cookies
lobby and counter area clean
Cons:
wait time to order
no greeting by anyone, at anytime
young lady assisting me at register unable to answer my question regarding any reward points available
put on gloves to take my order, then went back to frost cookies without changing them
didn't see any smiles, no welcome in, no thank youHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
May 2, 2024
Hello! We're genuinely sorry for the disappointing service you encountered. Your feedback is important, and we're committed to rectifying this with our crew. Feel free to contact us at crumbl.com/contact so we can better understand your concerns.
JaAnna M.Scio, OR634Mar 16, 2024We ordered on the app and unfortunately, my daughter accidentally left a seven dollar tip. so we were joking that they were going to be really happy with us. Unfortunately, when we went in to pick up the cookies, the lady threw them on the counter, didn't open them, didn't show them to us. Didn't say a word just walked away. Waste of a seven dollar tip. The cookies are always delicious though.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
Mar 17, 2024
Our goal is to provide a cookie experience that matches the quality of our ingredients. If you have any suggestions on how we can improve the value for our customers, we'd love to hear them. Feel free to connect with us at crumbl.com/contact.
- Brooke S.Eugene, OR08Apr 1, 2024
Cookies are good normally. Sometimes they are too sweet though. Love that they change them weekly to different options.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
Apr 2, 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your visit to Crumbl. Your feedback is invaluable, and we're dedicated to continually improving to provide you with an even better experience next time. We can't wait to exceed your expectations on your next sweet adventure with us.
- Bonnie M.Vancouver, WA043Nov 25, 2023
Cranberry cookie was yummy.
Staff is friendly and great rotating flavors.
Pumpkin too rich for meHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
Nov 28, 2023
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your visit and that our product and service met your expectations. We look forward to serving you again soon!
Shawna A.Albany, OR431Nov 20, 2023These cookies are creative but just too darn sweet. Even the standard chocolate chip cookie uses milk chocolate chips and again, too sweet.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
Nov 21, 2023
We appreciate your review! It's wonderful to hear that you had a positive experience with us. Your feedback is valuable, and we're committed to continually improving. We look forward to exceeding your expectations on your next visit.
- Sarah G.Albany, OR0173Feb 14, 2024
I love the cookies here! They always rotate the menu so you get to try new seasonal items. They are sweet so be prepared!
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Alex C.
Feb 15, 2024
We can't wait to welcome you back for another outstanding visit!
Theresa S.Portland, OR987072Dec 7, 2022Yummy cookies serves warm, we ordered ahead of time online so the service was fast! Its cool that you can see in back to the bakery where they produce the cookies, and the display of cookies is small since they change their selections weekly! such a cute and quaint little shop
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Megan K.Albany, OR132983Oct 11, 2022I don't get the hype. All four of the cookies that I got were severely underbaked, two to the point of being completely inedible. I'll concede that some of the frosting flavors may have just been not my taste - like the pink lemonade one and the one that tasted like that nasty McDonalds holiday pie - but all of the cookies could have spent more time in the oven.
It's not all bad, though: the store is clean and bright. The girl that handed me my cookies seemed nice enough. The electronic ordering system is intuitively designed. It's really just the cookies that are awful.Helpful 1Thanks 0Love this 0Oh no 0
