Crowne Plaza Southbury

At this price point on Fourth of July weekend, we expected that the room would at least have water and a refrigerator. It had neither. Glad we brought our own water and didn't really need the refrigerator that evening.

Nevertheless, this hotel earns three stars because it was relatively clean and catered to our basic need - an air conditioned space to rest in. However, it seems apparent that the hotel is overdue for a renovation. The "bath-fitter" shower appeared to be a cheap way to get around this need, but one could easily see the wallpaper falling off from around the corners.

Additionally, someone left a room service card that was already partially filled out by another guest on our bed. This did not inspire confidence that housekeeping staff is at all detail-oriented and made me wonder what else they may have forgotten/neglected.

The bed itself was at the end of its estimated useful life, as were the elevators. Television programming selection was not bad at all.

We were too exhausted to take advantage of the pool.

Very disappointing property.Waited 15 minutes to check in.The chair at the desk in the room broke when I sat on it.As I entered the room,I was able to hear the people in the adjacent room talking.Very disappointing sound proofing-probably hollow doors-Coincidentally,later in the evening,the front desk called me and asked ME to turn my TV down! it was on a medium volume,in order for me to hear it! Never in my 40 plus years of business travel,have I ever had that happen.This has taken down the whole Crown Plaza brand in my mind.This is my FIRST ever Yelp review,but I am compelled to warn others.Unfortunately,even being a long time IHG Rewards member,it's disappointing to learn there is no feedback form on their group web site.
Then again,I've NEVER had to look for it to complain before!

I'm not hard to please with hotels. I don't typically spend much time at a hotel, so location, price, and cleanliness are pretty much the only things that make a difference. This place is more than adequate.

Some details:

The pool and hot tub are open until 10pm. I'm always frustrated when a hotel has a pool, and I'm out all day thinking about a dip and I find out the pool closes at 4. What's the point? But this was nice, though the bubbles in the hot tub were a little strong.

I also don't like when they clean my room every day. I know I'm weird, but if I'm only here for two days I think it's a waste. I do need the room to be absolutely cleanwhen I initially arrive though, and it was. I put the "do not disturb" sign up and my room was left alone, even though my parents room was cleaned every night. So that was nice for me.

Most importantly, is that the rates are much lower on hotwire.com for this place than anywhere else ($85 vs. $179), so look for the three star there.

I had to make an emergency stay to attend a dear friend's funeral.
I arrived several hours before the official check in time, however the staff at the registration desk was more then happy to get me into a room on the spot.
The room was huge and clean, though it was clearly outdated with the exception of the flat screen and wifi.
I choose this property over others in the area because of its reputation. I don't regret staying overnight here, but for the price, one would expect several newer amenities and or missing amenities in the room.
In my case, this was my only choice for an over night stay in a nice clean room.
If you don't mind paying double to stay here over most budget establishments, then I would recommend it. But if you are budget conscious, this may not be a place for you.
Most important to me.. Clean rooms...friendly staff. For that this Crowne succeeded.

Stayed here recently for business travel. Wasn't too sure when we pulled up how nice it was going to be but the interior far exceeds their exterior! Check in staff was great and I was very pleased with the room- great size, clean and had a little packet of aromatherapy samples on the bed to help with sleep which was a nice little touch.

We also used one of their conference rooms for a meeting the next day which worked great for our needs- seems like they accommodate a lot of these type meetings- a LOT of group meeting space here of all sizes.

Main complaint would be that there isn't much nearby (nice dinner places, coffee places, etc) without driving 4 or 5 miles, but that's not too bad. Overall would recommend!

A true friend's work is never done... and sometimes the work of a true friend includes organizing twelve scatterbrained and overworked individuals from four different states to congregate in CT for another friend's birthday. And sometimes a true friend's work includes getting a group rate for the scatterbrained and working out details with a sales manager ahead of time to ensure a smooth group trip. Details like-- the exact hours of the pool, and the need for all of these reserved rooms to be available for a 1pm check-in AND all be near one another.

So sometimes a true friend gets kind of pissed off when she puts in much time, phone calls, and emails to facilitate a smooth trip and upon arriving to the hotel she discovers:
1) the pool is CLOSED altogether (worth mentioning)?
2) the rooms are not ready at the agreed time.
3) the rooms are NOT near one another.

Said friend was SO irritated. Lucky for her, the trip was a smashing success anyway. However, despite the obvious deficits in customer service at this hotel, the rooms were fine (meaning, pretty clean, and had beds and a TV), but kind of small. No mini-fridges in the rooms. Right off of the highway, and next door to a 24 hour gas station mart, which was convenient. I usually don't notice this, but really bad art print. The same one, over and over again. And we were placed near the "Waterbury Hospital Sleep Lab" portion of the hotel... huh?

Sidenote: when originally booking the rooms for our group, they tried to offer me a "discounted" deal. I appreciated the gesture, except that it was significantly more expensive than any of the undiscounted deals I found on the net at their hotel for the same dates. When I politely pointed this out, the woman stammered something about it, and adjusted her original offer. Maybe that's just a business tactic, but if you MUST stay here, I would recommend you book it on any number of travel sites that will be cheaper, and quite frankly, a little easier to deal with.

I did not sleep at all. Every time the heater came on, it rattled so loud that it woke me up. I finally became sick of this at 2am. At 2am, what options do I have when I can't sleep? Do I lose more sleep trying to get moved to a different room? Would I new room be any better? Either way, I decided to just turn off the heater. I then woke up at 4am because I was absolutely freezing. Unfortunately it wasn't a warm night in Connecticut. So I turned on the heater again to try and warm up and of course couldn't get back to sleep because of all the noise.

Finally I decide to leave. Usually when I check out of a hotel, the front desk personnel will ask how my stay was. Apparently the front desk staff at Crowne Plaza don't ask that question. I informed the front desk personnel that I was unsatisfied with my stay because of the condition of the heater in the room. I was then told that maintenance would look into it. At that point the conversation was over.

I will not be returning to the Crowne Plaza in Southbury, CT again. There are plenty of other hotels in the area where I can be guaranteed a decent night of sleep and deal with friendly front desk staff who care about my stay and want to have a satisfied customer.

Let me start off by saying that i seldom pay for my hotel rooms when i travel for business as these are often taken care of by a third party. So I flew in to Bradley International, picked up my rental car and drove to the Crown Plaza in Southbury. After reading the other Yelp reviews i was a bit skeptical and apprehensive about the hotel I'd been put in for the next couple of days.

Once I arrived though, the lobby was beautiful, clean, bright, marble floor, plenty of parking outside, spacious interiors and exteriors, close to the highway. Sure the front desk guy could have been a little friendlier but nothing worth knocking off a star for.

My room was not small, as some of the other reviews complained about. It was actually huge. Almost like a suite, with a small living room and office, and a large king bed. The bathroom wasn't humongous but it was comfortable. A refrigerator and closet, flat screen television, high speed internet, and central heating which is extremely important to me since i am always freezing no matter how hot it is outside.

The Russian cleaning lady in the hallway was friendly and greeted me as i passed her. It's not my home, and it's not my bed, but for the next few days, it'll do just fine.

I recently stayed at this establishment as part of a birthday extravaganza that a friend of mine had painstakingly organized for me and my scatterbrained and overworked friends (hmmm... sounds familiar for some reason). After looking at pictures of the hotel online I had really hyped myself up about how wonderful the night's stay would be here, but I was let down.

As was stated in other reviews, the decor of the hotel seriously dropped off once I walked out of the lobby. It seemed that the same 4 pictures just kept repeating down every corridor, the rooms were cramped, and the lack of a refrigerator made storing snacks a challenge.

The staff at the hotel was not accommodating in any form whatsoever. They refused to place the people in our group anywhere near each other, and the woman that checked us in (I wish I could remember her name, because she was so outrightly rude that I feel as though I'm doing further customers of this hotel a disservice by not reporting her to the hotel chain's corporate office) placed me and a friend at complete opposite ends of the hotel immediately after we both politely requested to be placed in rooms nearby each other. It almost seemed that this move was out of spite, though none of us could understand why. Later in the night we asked another employee if we could use a spare room for our dinner, and not only did they flat out deny us the usage of the room but made a big spectacle of locking the room in front of us.

Another disappointment was the pool situation. My first plan upon arriving at the hotel was to take a few laps in the pool after driving to relax, and then get ready for our activities later on. However, as we arrived, the pool staff(?) placed a sign on the reception desk that they were closing the pool for a "scheduled treatment." Scheduled treatment? Maybe they should have mentioned that to us when we specifically made a point of how we wanted to use the pool when we booked our event at the hotel. At least the hot tub was open, though it was by far the strangest hot tub I've ever been in.

Overall, it was still a wonderful weekend, but this was by far not due to this hotel in any way, shape, or form. I will never stay at this establishment again, knowing that there are other hotels in the area that are far more friendly and accommodating.

If I could give it zero stars I would. I'll attach pics but there were bed bugs luckily I found them before anything happened. I asked for more towels at the pool and they brought me four bath towels. The breakfast is the same as the free breakfast at a holiday inn express except here it costs $15. This place is a dump don't stay here be warned.