Courtyard Montvale

Front desk staff was very friendly. Unfortunately the thermostat didn't work. Like, there wasn't even anything on the screen... I'm assuming the battery was dead. Conditioner bottle was broken so I couldn't use it at all. The entire soap/shampoo/conditioner unit looked like it had fallen off the wall.

Very thin walls. Heard conversations in the hallway and people coughing and talking next door.

Other than that, the room was very clean and spacious. It just needs some modern touches... It has a CD player alarm clock . $189 for the night pre-tax

Would leave 0 stars if possible. We booked a room for a wedding which we will now not be able to attend due to having Covid. While we understand our room was chosen as non-refundable, the hotel has been of absolutely no assistance. We were not even trying to get a refund, we were asking for a credit for a future stay. Two separate employees informed us that the non-refundable policy was a "corporate policy" and had nothing to do with the hotel itself. After calling and speaking to corporate, we were correctly informed that it is the exact opposite: it is the hotels decision. Apparently, as per the assistant manager, "Covid is not an exception for a rebate for the advance deposit rate." So if someone has covid, you'd rather punish them for keeping your staff and guests safe by not using the room?

Now, the hotel will keep our money for a room we will not be using AND charge someone else for that same room. The policy is a joke and the employees we've dealt with have no customer service skills or cares.

Email listed on their Facebook: comes back as undeliverable. Ask an employee to forward you to the managers voicemail, you get sen to different voicemails (not the managers). Open a case and get told the manager will respond directly: manager doesn't even make a call. Message them on Facebook: no reply. Garbage customer service.

The front desk has trouble routing calls and also has trouble remembering why you called as they lay the phone down for 15 minutes. The manager is shockingly terrible with customer service; does not return calls, does not proactively make calls unless you go through corporate for a response, etc. While corporate told us on two separate occasions that the manager would reach out to us, the manager never did. We had to call corporate back to find out what the managers response was as she not ONCE called us. Total joke.

Our entire experience has been terrible, except for the corporate workers who have no affiliation with this hotel. Everyone from this hotel has been less than helpful, understanding, or putting the customer first. We will never stay at this hotel no matter the occasion as they have not been understanding, they have made zero attempt to assist in any way, and I guess would rather have guests with Covid than work with said guests. I'd sleep in my car before ever staying here. Just awful. But, hey, they're making the money.

This hotel should be closed if they continue to operate this way. We booked this room for a bridal party. The hotel front person didn't accommodate my 95 year old grandma since the eyre beds are UNUSUALLY HIGH. He made 0
Effort what so ever. She slept on a chair. Air conditioner sounded like a broke down car trying to start. Best part 10 am they start banging on our doors to see if we were still in it so they can clean even THOUGH CHECK OUT IS AT 12!!! When I called front desk she said oh I'll tell them not to knock again. This place is horrible horrible horrible. Biggest waste of 200 I have ever spent.

I couldn't be more disappointed with this hotel or Marriot in general. I had 30 plus rooms booked for my wedding in October and I learned through fire and oak that the hotel was actually going to be closed by the time my wedding came !!!
The staff didnt even have the courtesy of calling me and when I did finally get in touch with sales AFTER A WEEK she (Kathleen Evans) was nothing short of nasty!
it didn't stop there! Kathleen Evans promised me she'd figure everything out and even sent an email to all of my guests ensuring that they were booked at the Hilton, this was false! I had to immediately make contact with Hilton seeing as all of my guests thought they were booked there when I wasnt even contracted yet with the hotel. This a experience has been an all around nightmare. I have contacted corporate also and have yet to hear back about my claim ! Once again I am very disappointed with this experience and can assure you Marriot will be my last pick for future hotel stays.

DO NOT BOOK FOR A WEDDING BLOCK. I don't even know where to begin with this review, but this will be incredibly long. I got married on October 23, 2022 at the Rockleigh Country Club. They had recommended blocking rooms at the Courtyard by Marriot in Montvale for our guests from out of town. I sincerely regret the day that I booked with this hotel and have already advised Rockleigh to stop recommending them as a suggested hotel due to their poor sales representative and customer service. I originally signed the contract with a different sales representative back in May of 2022. The contract stated that with 10 rooms blocked, my husband and I would get a free king room and with 20 rooms blocked, we would get upgraded to the bridal suite and get a free shuttle service to our venue. The rate was locked in for $169 plus tax and guests had to use our link to book this rate. Months leading up to our wedding, several of my guests informed me that the rate on our link was more than what was actually on Marriott's website itself, which was $149 plus tax. So I thought that was weird, how can the Marriott expect me to block all these rooms when my block is giving guests a higher rate? I then learned that the sales representative I was originally working with was no longer working there and there was a new representative to contact by the name of Ashley Johnson. After WEEKS of trying to reach Ashley via phone call and email, I finally was able to speak with her and she assured me that the new rate would be $149 and this was changed on my link. I then had to go one by one and list names of my guests so she could move them into my block. Weeks leading up to my wedding, the representative for the shuttle service that was used to transport guests reached out to me and stated that the Marriott said I do not have enough rooms so if I wanted to book a shuttle service I would have to pay for it. However, after counting all the guests, I counted 21 rooms, which was more than enough to get the shuttle service and room upgrade as stated in my contract. To be 1000% sure, I even confirmed with Ashley and she said that I was good to go and had the number of rooms. I CONFIRMED THIS WITH HER VIA PHONE AND EMAIL MULTIPLE TIMES. So I signed with the shuttle representative, Paola Morales, and the shuttle was booked. When we checked into the hotel the night of my wedding, we were also upgraded to the bridal suite.
Then, while I was on my HONEYMOON, I got a charge for the bridal suite. When I contacted Ashley to find out why this was the case, she also charged me for the shuttle as well. She stated that one person canceled the night of the wedding (which they did but I still had 20 guests) and that I did not reach the number to get the upgrades. She stated that even though I HAD 20 GUESTS BOOK THE HOTEL BECAUSE OF MY WEDDING, some booked outside of the block (again, negligence on the hotel and sales representative for having a block rate lower on their website) and that they would not count towards my block. She confirmed these rooms with me days before my wedding and days before signing for the shuttle service. I did not need the room upgrade- we checked in at 2am and checked out at 11am, it was a total of 9 hours. I also did not need the shuttle, if I knew I did not meet the room requirements, I would have never signed the contract, but I only signed it because Ashley had confirmed this with me. I had to call Marriott numerous times while on my honeymoon in a foreign country to resolve the matter--one that was a result of her negligence and lack of professionalism. She eventually refunded me part of the room fee (not even the entire charge) and still left the charge for the shuttle. Throughout the entire process, Ashley was hard to reach and poorly responsive to calls and emails. It was such a huge disappointment and I would never recommend this hotel or her TO ANYONE. Spare yourself the frustration and money. I can not express how disappointed I was with this entire process.

If i could leave 0 stars I absolutely would. The staff is disgustingly rude. Cathleen was extremely rude to not only my grandmother but my entire family. We had a room blocked booked for October for a wedding and they canceled it and moved us to another hotel a month before without letting me know for "emergency renovations" which turned out to be bed bugs! I had to call multiple times to speak to someone and would never get in touch with anyone. I had to go there in person and when I was expressing this to them, they accused me of lying about the entire situation and told my grandmother that they would "never want a mother like her." For simply trying to help solve the problem!!! I would NEVER recommend staying here for not only because of cleanliness issues but also because of the TERRIBLE customer service. TRUELY DISGUSTING

Terrible! Do NOT stay here!
We booked over 50 rooms for a wedding 2/3. In preparation for the wedding the staff was unresponsive and rude! Our stay was horrific and it was an embarrassment to our guests! It was freezing in the corridors! We rented a room for the bridal party to get their hair and make up done. These girls were SHIVERING FOR 6 HOURS! We were offered heaters when we were finishing up 6 hours later! Toilets in some rooms didn't flush, locks to some of the rooms were broken! Three guest rooms were over 80 degrees because the heat couldn't shut off! It was a terrible disappointment! Do yourself a favor and book elsewhere!

This hotel is extremely unprofessional Canceled my Wedding block 5 days before my wedding and I am still looking for places for me and my guests. The employees told me.They are getting fired instead of helping me. I called Marriott corporate and they haven't helped yet. They displaced my entire wedding,Vendors and guests. If this hotel ever reopens I will never recommend them to anyone Ever. I am extremely disappointed in how Marriot has handled this situation.

If all you need is a bed to rest your head in the area you may be fine here but don't expect anything else. But I have to wonder about bedbugs. The care, service and upkeep of the facility is grossly lacking. The air conditioning units are old, dirty, rusted, taped up and don't let out cold air. Hopefully you're not coming in the summer. The refrigerators in the rooms are old, barely work. There is only 1 microwave in the hotel, it's not high power, it's old and it smells. If you think you'll go for a swim, guess again, it's closed and they don't bother telling you when you reserve or check in. The billiards room isn't kept for guests to enjoy. I told them on Wednesday their ceiling caved in and there is debris everywhere, it's was there days later and no clean up. If you need water, better buy it before you come, no place to get many in the facility. The leave 2 regular bottles in the room for $6 each, that's it. They only have a few drink options by their front desk. Who doesn't sell water? Whatever happened to a courtesy filtered water unit for your guests? The layout is also quite strange, you have to walk quite a bit around building for elevators that accommodate luggage. There is no one to help you with luggage, just one person at front desk. It took 3 tries to get my keys activated to room correctly. They had initially given me access to a room that wasn't mine. We purchased breakfasts rate and they told us upon arriving it was not included. Clearly not training or communication internally. If you want to come purchase a quick bite to eat you can from their limited options but you better be down between 6:30-9:30am or there's nothing rest of day. Even the vending machines were removed on the floors, not sure what the ice machine is good for. So if you're working in the lobby bring your own snacks and water. Definitely better hotels at the same rate not far from this location.

Marriott's are my go-to hotel chain - they are consistently clean, updated and offer the needed amenities. I was happy with my recent experience at this Marriott - rooms were nice sized, the staff was very friendly and the hotel overall was well taken care of. Depending upon traffic you are about 30 minutes to 1 hour from the city.