Coach

Quick to take your money but impossible to get it back. Placed a ship to home order at their store, but ordered the wrong size. I came back to the store 5 minutes after the transaction was completed and was told I had to call customer service even though they processed the order for me. I called customer service and they told me they were supposed to handle the cancellation because customer service isn't able to see the order right away. Now I have to wait for the item to arrive at my house, and I have to return to the store or a USPS. So many steps and such an inconvenience just because managers nowadays don't want to do more than they are required to do. Terrible customer service.

Absolute WORST customer service I've ever experienced! They have a variety of selections to choose from but whenever I order and pay for something, a week later they say " oops we're actually out of that item". I've been waiting on my Christmas present for over 2 weeks and when I finally reached out to them they said "oops we're actually out of that item". They didn't try to email, call, or contact me in anyway. And their way of resolving the issue is a half hearted apology that does nothing. Save yourself a headache and shop anywhere else, coach does not care about their customers or whether they are happy or not with their experience. I'd give zero stars if I could!

Terrible service went in to return item that was shipped to me in error with the receipt. The manager acted as we were asking for her kidney. Finally after leaving register and coming back after asking a million questions over a $99 dollars item for my song. I received a $25 e card , they manager couldn't figure out to apply it. I was told there was nothing they could do. Needless to say I returned all items and will never purchase for this store Again.

My buddy and I stopped in here to buy some shoes for his wife. The staff were quick to great us and friendly when showing us various shoes and a few other items. We ended up getting some ordered and had them ship them back to FL to his house. Everything went well and as expected in this upscale store for ladies. There is a Men's Coach store nearby, and we also went there and found ourselves some goodies to buy too. But this Coach store was as expected in price and service and we will be return customers.

Love that the store was open and offered great selection of gifts on my way home. From accessories, to wallets, purses, and bags - you will find everything in this airport location.

Coach is one of the most-visited stores at the Fashion Outlets of Chicago. Foreigners and tourists admire this quintessential Luxury brand and tend to make large purchases so that they can bring them to their home countries. Hopefully they are distributed as gifts, instead of getting resold on eBay or on some other shopping sites.

I own several Coach handbags and really don't need one at this time. However, I saw a pair of black calf hair slip-ons that stimulated my interest of owning them. They were running a promotion on a 50% off entire store, with 30% off on clearance items.

Thus, this pair of black calf hair slip-one would cost me approximately $90. I think it's a bit out of my range. Yet if there was an amazing sales associate approaching to me while I was contemplating on them, I would have pulled the trigger.

Did anyone come to me and ask me if I needed help? The answer was negative. I was surprised that there was no one hovering around customers and wanting to make some sales on this gorgeous Saturday. Come on, team. You guys are in a luxury retail business, so being proactive is SO crucial for the business. Apparently the team today at Coach lacks the passion and motivation.

I will take my business elsewhere.

Wanted to stop in for a quick look. Was told at 648p that they were closing. Posted hours say 7pm. Not very good customer service. If your hours don't match the posted hours, why would anyone bother to shop there. We drove all the way from Deerfield and easily could have been in/out before POSTED closing.

Found purse original price $199 with discounted price written for $136.50. And 50% off promo for all purchases.

Went to register and sales rep would not give me the item for $136.50. Called floor mgr and her excuse - item was returned from another store and was mis-priced so she will not honor marked down price.

Asked if she was in my position as a customer, wouldn't you ask for the marked price? She says no. Give me a flat lie break.

Requested for store mgr and he completely understood that it was "their" fault for mis-price and honored the marked down price and also honor the 50% off promo.

Whoever that floor mgr is - shame on you for lying and providing one of the worse shopping experience with Coach. You should be demoted because you have no interpersonal skills to handle such situations.

My husband and I went to the store after mailing my favorite Coach bag to the Coach Repair Division. It's not like I need ANOTHER one to add to the collection, but it truly is silly how much we become attached to stupid objects.
In case they couldn't repair my long discontinued, hard to find a replacement purse, hubby decided a new one would lift my spirits. We walked into the store and we were immediately warmly greeted by Ms. Doris.
She asked a few important questions; what were we looking for in a bag such as size, heaviness, daily use, color, handles, etc...
Then believe it or not, she lead us to the very bag she herself had on the list to buy for herself (and we believe her, too). It was a sophisticated bag in the retail section that had just arrived from the 600 N. Michigan Ave, Coach Store. They looked at to me to have a few minor dings, nothing terrible, and I later couldn't find them on the website or in the current line, but the style bag was GORGEOUS.
A bit different than I had envisioned, but my husband fell in LOVE with it and was just enamoured beyond belief. Though I had pictured spending half that and buying a much smaller lighter purse that I had selected earlier on the outlet's website, I couldn't burst his bubble.
Ms. Doris was wonderful. Not only was she able to help us, she assisted other customers- flawlessly switching to what I assume was Chinese, (I apologize if I am incorrect) and then turned to answer our questions. It was like a verbal Wimbledon and she was a champion.
Plus, she ran all over looking for my Apple charm and another customer's purse (of course it required a "cherry picker" to reach the highest hook and Ms. Doris is petite). What a customer service professional!
The funny thing was when I returned home, I looked on eBay and the purse Ms. Doris sold me on apparently is already being bought up across the country by those greedy eBay sellers. I paid around $225.00 plus tax, and it's popping up for TWICE that amount and get this; they actually admit that they bought it at a Coach Outlet so that people know they are receiving the "genuine article," (a Coach purse).
I've been a Coach person since I was in my early 20's and I bought my first purse. That's over 35 years and since then I've bought a tremendous amount of gifts from both the Outlet, the website and the Retail Store. Ms. Doris is one of the nicest people I've had the pleasure of working with and I will definitely look for her next time I go into the Rosemont Outlet Store.
I also wanted to add that if Doris isn't there, everyone is great-especially Manager Mona. What a doll! So knowledgeable, well spoken and accommodating. I am so happy to know that if I have an issue, they are very customer service minded. I just love them.

Stopped by the store this time since I had to buy presents for different people and when I got there, it was a line outside. People wait as if you are going inside a club and there is someone at the door letting people in little by little. I do not see the point to that but oh well. Once inside we walked around the store and it took about 10 minutes for someone to offer their help. I almost walked out since I had a question and nobody to assist. But we did get some help and the checkout was slow but it was moving, it took about 5 minutes. Overall experience was OK.