Claro Puerto Rico

I would give the a (-) minus but the system doesn't allow me to. Of the businesses I have ever dealt with this is by far the worst, customer's service is horrible if you even want to call it customers service. I connected TV, Internet and Phone with them in November of 2022 I called them at least once a week because the service didn't work they kept telling that they would call me back but never did. Some time in January 2023 I called and asked to speak to a supervisor and she sounded promising at the beginning and even "promised me" she would take care of my issue personally, two weeks later I called back because I didn't hear anything from her or the company. I again asked for a supervisor because I was ready to just cancel the service because to my understanding they were not fulfilling their contract, at this the supervisor did not want to let me cancel and offered me 5 months free if the service that didn't work anyway. After being transferred a couple of times one supervisor informed me that I can take their equipment back to the closest location but when I got there they wouldn't take it unless I paid them because of being in a contract. Today February 18 2023 I still have a bag with the equipment in my closet.

Internet is virtually non-existent. Signal quality/speed is very poor.

Cannot get customer service to resolve.

My 85 yr old dad is being abused by customer service and aggressive sales.

Twice they have signed him up for services he does not want or need by claiming they are free.

Then when he realizes that they are in fact NOT free and he tries to cancel they insist he pay a $200 cancelation fee. This is for the extremely difficult to use googleTV being rebranded as ClaroTV. Because he is getting forgetful and loves a good deal he agrees to it.

This really bad service cannot be removed and when he refuses to pay the additional fee they cancel his internet, even though he pays the internet in full. The latest example they will do a "7 to 10 day investigation" where they will determine that he did in fact signup and repeat the process all over. It takes on average over 5 calls or chats for them to agree to cancel the service but in the end they get one month charged. Did I say they already pulled this once.

Here we go on the second round!

This is extortion and elder abuse! In addition to being pillos y ladrones!

Si pudiera le doy -10 son lo peor de lo peor, nunca pierden, no contestan llamadas y el Gobierno no resuelve las injusticias que comete esta gente por el contrario las apoya. Vaya a T Mobile y lo tratarán como familia. Se arrepentirá toda su vida si escoge CLARO. Llevo 17 minutos y no me resuelven

Una sola estrella, porque no hay opciones para poner " 0". El peor servicio al cliente que pudieras conseguir. Los empleados en su teléfono personal buscando en " facebook" y otras redes sociales mientras los clientes esperan....que injusticia y robo de dinero. Donde esta el supervisor? O manager de la tienda?

pésimo servicio al cliente, cuando llamamos por interrupción de servicio, nunca saben la razón del problema, no son agradables, no resuelven. El internet es de mala calidad, se cae a diario y es lento.

servicio al cliente pesimo!!!!
calidad de equipo pobre!
hartos de no tener servicio y cansados de perder horas tratando de resolver los problemas, decidimos cambiar de proveedor.

la llamada para cancelar el servicio tomo más de 35mins sin contar el tiempo perdido en espera. esta gente estan entrnadas en el arte de confundir,usar y manipular al cliente ,transfirieron mi llamada 2 veces para intentar manipular la situación. al final nos informaron que hay que ir a las oficinas directamente para poder finalizar la cancelación.

señores claro no es la unica alternativa.....yo consegui llamadas ilimitadas y texto ilimitados para mi mama(usuaria de claro ) por tan solo $15.00 mensuales (*prepagados) con una compañía extraordinaria (#tmobile / t-mobile @tmobile ) no se dejen manipular. !!!

I've had to call customer service numerous times, and every time service has been awful. That goes for both the call center and the customer service office as well.

I've called several times requesting for a technician to come over the house to secure a roll of wire that was left on the roof during the initial instalation and was blown off by the wind. Each time I was assured that someone would come. I'm still waiting. They don't even try to hide the fact that they could care less about their customers as long as the money is rolling in. No surprise they have a 1 rating.

Cuál es el sentido de tener Internet de fibra óptica si no ha estado funcionando en los últimos dos días y lo único que me dicen es que tengo que esperar a un técnico? Qué tipo de negocio trata así a sus clientes?

Por favor, sean honestos en cuanto al servicio al cliente y no generen expectativas falsas. No se trata de un servicio barato por el que se paga, y sin embargo tengo que llamar varias veces y escuchar las mismas mentiras.

Totalmente una basura.

This company needs to be investigated for illegal practices. My parents had a modem/hotspot that worked 25% of the time. We cancelled the service back in 11/22. We tried returning the equipment to their main store in Farjado, PR but they wouldn't take it back saying to pass it to someone else (family or friends). we said we are moving out of PR and don't need it. it took over 3 phone calls/visits to finally cancel the account. 2 yrs later my moms credit took a hit because Claro claims we didn't pay for the equipment and we owe them $93. How dare they do something like this when we tried to give it to them and they refused to take it back. this is a tactic they are using against the residents of PR. I will file complaints with Daco (Consumer Affairs) and see if I can file a complain with FCC. This company needs to be removed from our airwaves and management should be in prison