Review Highlights
“I was introduced to it when I was living in Minneapolis and I was glad to find this one in Chevy Chase area.” in 2 reviews
“I ordered a chicken bowl the other day and when I got back to my job and found no chicken ( it happens).” in 3 reviews
“This particular location is right across the street from the Geico Corporate office.” in 2 reviews
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- Heather H.Baltimore, MD48470128Nov 28, 2023
Both times I ate here, the tables were dirty, despite a short line and plenty of staff. The food was disappointing as well. The staff was pleasant enough, but I won't be returning.
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Chipotle M.
Nov 28, 2023
Can you please reach out at https://www.chipotle.com/contact-us so we can make this right?
-Scott - David E.Laurel, MD1849Dec 18, 2023
This location excels at creating more food poisoning victims. Don't do it unless you're ready to be cleaned out. The food is the normal chipotle but their standard of cleanliness is pretty disturbing when you see that they don't clean often, you can tell by the dried and crusted stains on the equipment. Please go elsewhere.
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Chipotle M.
Dec 18, 2023
We would like the opportunity to follow up on this as soon as possible. Please contact us directly: https://www.chipotle.com/contact-us
-Scott - Kelly A.MARTINS ADD, MD011Apr 17, 2024
This is honestly the worst chipotle. This was my final time here, because every time I am disappointed. Not sure who the manager is but something needs to change, because I do not remember it being like this in the past. Just recently got food from there. The person at the start of the line was leaning all over the bowls, which already didn't look satisfying. I asked one of the people for a little bit more sour cream and he gave me huge spoonful in my burrito bowl totally disregarding my request. My bowl was a pool of sour cream mainly. The rice whenever I go here never has any flavor! It is so bland they clear just boil some white rice and throw some cilantro in to look like it has flavor. You can tell they do not follow the cooking directions because I do t taste any lime or salt in the rice. Last their fountain machine sucks and it's clear they do not care to fix it. The lemonade is ALWAYS water yet it says lemonade and I ordered a sprite today but it was just sparkling water! If the drinks are not what they actually are I should not have to pay extra for a regular fountain drink! It's absolutely ridiculous!
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Chipotle M.
Apr 17, 2024
Thank you for sharing those details about your experience in one of our stores. If you could reach out to customer care here: https://chipotle.com/contact-us we should be able assist with this situation.
-Sheldon - Roberto M.San Francisco, CA02Feb 13, 2024
very the rice was not cook and not frendly not recommended this chipotle's not good 4471 Willard ave Chevy chase
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Chipotle M.
Feb 13, 2024
Thank you for notifying us about this issue with your order. Could you please send us a message at the link and we will contact you shortly: chipotle.com/contact-us
-Sheldon - Jim S.Franklin, TN01Aug 19, 2023
No joke - a mouse just ran across the floor while we looking for a place to sit in the dining area. Needless to say, we promptly left and ate in our hotel room.
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Chipotle M.
Aug 20, 2023
Thank you for alerting us. Please send a message at chipotle.com/contact-us so we can take action and be in touch with you.
- brett f.Friendship Village, MD03Sep 2, 2023Updated review
This is the worst run chipotle that I've ever been to. They always run out of ingredients. The drink machine is always out of order and the service is always poor. Whoever the manager is should be fired!
Helpful 0Thanks 0Love this 0Oh no 0Dec 31, 2020Previous reviewI have never been to a location as poorly managed as the Willard store. Even if you order ahead, it's never ready when you get there. I love Chipotle, but I try to avoid coming to this location, even though it's closest to my house
- S H.Washington, DC74731Jul 22, 2022
This place has screwed me for the last time. It's always something with this place. Order wrong, items missing, and my favorite "we don't have chips and Queso right now"....They LOVE to say that when it's after 8.
Just walked a 1/2 mile to get dinner for my wife and I. They got the bowl orders right, only because I was standing there to make sure. I added an order of chips and Queso at the end and they told me they put it in the bag. I should've known better and checked because when I got home, the chips were there and NO queso! It's 100 degrees outside so I'm not walking back. So I paid $4.10 for a small bag of corn chips. My fault for trusting them.
If ever there were a case to be made against fast food workers making $15/hr, this is the spot.
F this place and everyone in it. Bunch of low IQ stoners. You've got to tell them everything 3x and even then they need reminding. Save your money and aggravation. Incredibly frustrating. Never again.Helpful 0Thanks 0Love this 0Oh no 0 - Licheng W.MD, MD01Jan 13, 2023
The food is so healthy I just live nearby. I want to eat it every day, but the price is kind of high.
Helpful 0Thanks 0Love this 0Oh no 0 - Antonio S.Landmark, Alexandria, VA2513Mar 8, 2022
The workers are all terrible, I don't who manage this location. But it is poorly staffed. The made my order wrong and then argued with me about it.I would recommend restaffing this place asap!
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