Carl's Jr

Came for late lunch stop. I wanted a gluten free bun. Cashier lady recommended a lettuce wrap. Excellent choice. I had the Santa Fe chicken lettuce wrap. Good but messy. My husband had a famous star burger. Also good. The restaurant and restroom were both clean. Next stop Cambria.

Excellent service friendly staff food is priced according to the crazy California standard. Staff was awesome

Please is awful. No way they will be in business for much longer. $3.49 for a soda. McDonalds next door is $1.29 for a Large and tastes way better. This place charges $4.95 for waffle cut fries. Service is past terrible. Who owns and runs this place ??

Stopped into Carl's Jr. today. Ordered a Santa Fe chicken sandwich and a Western bacon cheeseburger. Drove the 5 miles home sat down to eat. And lo and behold there was one Western bacon cheeseburger and there was some other kind of hamburger with cheese on it. Didn't look like any kind of chicken to us. So very disappointed. Tried to call them, they didn't answer the first time and hung up and then just took the phone off the hook. No recourse.

I would rate 0 stars If I could!!!
I just ordered a burger & a breakfast sandwich with a SIDE of sausage (for my mom) . I waited about 20/25 minutes, not to mention I was the first in line with nobody before me & as I received my food the man said "they put the extra sausage inside the sandwich so now there's 2 sausage Pattie's" & in my head I said "SIDE of sausage, I know I said it correctly, well atleast they gave me the 2 sausages" so I went on about my drive & I also knew it wasn't going to be in there for some reason I just had a feeling they lied to me.
I Drive 30 minutes back home & there is NO extra sausage that I PAID extra for!!!
What's worse is I've tried calling back 10 times & nobody answers. Every single time.
I'll be reporting to corporate!

OK so every time I go here they short me something or screw up my order somehow... Today my burger had no meat! When I tried to call so I can get a credit no one answers the phone... Last week they charge me double for my order and shorted me crisscut fries... And argued with me about the overcharge... I don't know what's going on here... Scary

Thursday July 16 @ about 9:15AM I ordered two of the sausage biscuit specials (2 for $3) for me and my friend at work. It was on the way, so I figured I'd just swing by. I almost went through the drive thru but got out thinking it would be faster because I assumed the people that actually bother to come IN should get first priority. Right? Maybe I'm wrong?

Just as I was ordering mine, a guy at the drive thru window ordered 8 as well. I was inside, in line and the person at the counter turned away from me and took their order even though I'd been standing there first. Okaaay, now "those people" that treat fast food workers as if they are better than them just because they are on the other side of the counter, and the ones who are rude just because they feel some kind of entitlement is their's.... REeeeeally annoy me. But come on... It's the same thing when someone is talking to you first in person and they turn away and begin helping someone on the phone. Not just answering and putting them on hold and coming back to finish your transaction but leave you standing there while they help the guy on the phone!!!!!! (NOT good customer service!)

Sooooo

Twenty minutes later no exageration... checked on my receipt.... this drive thru guy comes in raging saying he had to go to work. Well, so do I bucko! But he had a point. NEVER in the course of our order did the staff explain that they were horribly underprepared!!!!! They never said, sorry, we are going to have to make you wait a while... just to warn us that it would take longer than normal. (Which they should have done at the time of the order so WE could have made the decision to wait or not before they took our money!) They offered us our money back when the guy came in. Well, how about my half an hour that I was late to work?!?! News alert! AFTER TWENTY minutes you should have offered the 8 buscuit guy and me a LOT more than a waste of time.

There were no real apologies, just a lot of awkwardness. I felt sorry for the person at the counter, as a manager hid in the back, (or someone who looked as if they were in charge) trying to direct the chaos in the back! Whoever was in charge should have stepped forward and had more of a back up plan than just offering us our money back after we'd waited so long. They totally knew that they were in the wrong. The biggie was that never did anyone come forward to talk to us, they just left the poor employee to catch all the grief. I get that they were flustered and just trying to get us OUT of there... but when my order was sitting there in the bag, the cashier took another order!!! I finally interrupted and asked... Is THAT my order??? And it was! OMG! I took it and probably won't come back. At least not for a deal. Some deal. Thanks for making me so late Carls Jr!

By the way I understand an order of 12 specials at once (our combined orders) might have been unexpected (but why not have them prepared? At least a dozen should have been ready to go at that time of morning.) My gripe was the bad way they handled it by not handling it at all. Offering our money back? Bottom line... Not enough!

REEEEALLY bad customer service! Every customer in the place was not happy. They were all waiting for their orders because of the large order ahead of them.NO excuse. They could have made it better by offering coupons or something. I work in hospitality and I know when a customer is just yanking our chain and when they legitimately deserve MORE than their money back and THIS was one of those times.

To a place that I would have given at least four stars or more to in regard to most of my other visits to this location... one star is too much for my experience ton that morning. Word to the wise... don't go to a place for a SPECIAL that is unprepared to serve it! Word to this Carl Jr. Managment: Customer Service 101... needs to be brushed up on big time! (If anyone had given us the choice to wait or someone had said you were OUT of that particular item... it would have solved everything... I would have just ordered something else and been on time! And if the staff had another option other than just giving us our money back and being a little more apologetic would have gone a long way!

So now I just wasted another twenty minutes writing this! But I feel much better. LOL
I love a good compliment but when you gotta vent, ya gotta vent! Thanks Yelp!

We stop in here one our way through town about once a month. Service is usually good, quick enough and not unfriendly. Food is greasy, but not bad. I can't really express that it stands out. Typical Carl's Jr.

I don't know what happened, I don't know what got into me, I can't explain it, I had the urge for a hamburger, now. I don't know what happened I was at the drive-up window and the voice said "would you like to try our new steak burger?" and I said yes. Oh my gosh the voice said "would you like that super sized?" no! no! I said "yes" again, well I tell you what that was a really nice burger. Yeah I know it's fast food. Yeah I know I don't normally eat at fast food places. Yeah I understand all that, but I got to say it was an excellent burger. Oh my the things I will have to test now that I have come to this revelation, maybe even an epiphany. Oh well good job Carls

Slowest drive-thru him a history of fast food. I don't know what is going on with this location but they just cannot seem to get anything out of reasonable time. Try to avoid going here during the lunch break, you may and up late to get back to work, and you probably won't have time to actually eat the food.